The room and amenities feel like a Hyatt Regency but the service definitely does not. Do not stay here for any reason other than to be very close to the convention center. The pool is a joke and as if to emphasize this there is absolutely not service or attendant on duty. The maids make the bed but that is about it. They don't change the plastic bag in the ice bucket and leave the water from the melted ice just sitting there. Cups are not replaced and soap wrappers remained in the shower for 4 days! The door staff couldn't give directions. The Einstein Bagels in the lobby was great and you can walk right across the street to the convention center. The other plus is the parking garage right next door so you can save over $10/day on parking if you don't valet. Don't stay here if you are expecting the Hyatt attention to detail. The room was, however, really nice and the bed extremely comfortable.
- Official Description (provided by the hotel):
- Experience the ultimate destination for business or pleasure in the city's dynamic downtown area. A towering 8-story atrium provides an inspiring atmosphere perfect for events of all types and sizes. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Regency Phoenix Hotel Phoenix
- Phoenix Hyatt Regency
- Hyatt Phoenix