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“Not one of the best Hyatts” 3 of 5 stars
Review of Hyatt Regency Phoenix

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Hyatt Regency Phoenix
3.5 of 5 Hotel   |   122 North 2nd Street, Phoenix, AZ 85004   |  
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Ranked #55 of 175 Hotels in Phoenix
GreenLeadersSilver level
Evergreen, CO
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“Not one of the best Hyatts”
3 of 5 stars Reviewed May 6, 2008

The hotel is aging, but somewhat gracefully. The biggest issue is the lighting in the bathroom. The small. inadequate fixtures provide about as much light at the mirror as a single candle. Shaving was by feel, not by sight. There rest of the room was fine.

  • Liked — Closeness to the convention center
  • Disliked — bathroom lighting
  • Stayed May 2008, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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717 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Prince George, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed April 8, 2008

I stayed at the Hyatt at the end of March and suppose I should start with the good. The staff were friendly and helpful, and the rooms were clean.

The bad should start at the beginning.

Don't help yourself to the bottled water that's on the desk when you walk into your room. It is $5.25 a bottle. Instead, go back down to the ground floor and get it at Einstein's Cafe for $3.00.

Don't count on getting any really hot water out of the tap. No matter what time of day or night I tried, the best the 16th floor would produce was lukewarm - too cool for comfortable shaving. It did make adjusting the shower easy, though; I just turned it on to maximum hot and it was barely warm enough.

In-room coffee pots are standard in most hotels, but the Hyatt cheaps out with the little 1-cup-at-a-time jobbies that use the innstant coffee packs. Yuck!

Bring your own headlamp if you intend to read. The lighting in the rooms is little better than a candle in a cave.

If you are a government traveler, forget about your beancounter's insistence that you use the tax-free number for your agency - the desk will not recognize any but Arizona state agency tax-exempt status.

Forget about a courtesy shuttle from and to the airport - it is far less expensive to use a regular taxi.

The bathroom fans must hold the record for noisiness! Go ahead and sing while showering - nobody will hear you over the fan's noise.

In-room internet access in sincredibly expensive at $10.95 a day.

I could go on, but this should suffice to persuade you that any of the other nearby hotels are a better choice.

Stayed March 2008
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, MN
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 24, 2008

Attended a business meeting in downtown Phoenix and stayed at Hyatt. Great location; easy walking distance to many attractions in downtown Phoenix. Short shuttle ride from Phoenix Sky Harbor Airport. Had a room on the 21st floor with great view of the city. Beds were heavenly and covered with light down comforter. The only negative is you have to pay $12.95 for a day for internet access. Would have thought this would be complimentary.

  • Stayed February 2008, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suburb of Cleveland, Ohio
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 23, 2008

My cousin and I planned a spring '07 girls vacation to the Phoenix area. We got a great combo package that included staying here at the Hyatt. The hotel was nice and clean, friendly staff, and had a small but nice pool. The rooms were smaller and darker than we'd imagined, but not bad. Parking was a problem - they have a garage but you have to walk a bit. You might want to call ahead to make sure parking is available, as we had to deal with construction and finding OUR OWN PARKING for half of our stay. There is a cute/quaint outdoor shopping complex within walking distance - starbucks, pizza, subway, cute shops and a couple restaurants. We also walked to an Aveda Salon where we had a great time getting facials and manicures/pedicures. The girls there were very nice and personable. If you are coming to Phoenix for a professional sporting event, you can walk from the Hyatt. However, there's not much else around the hotel. We were disappointed to not be able to walk to restaurants or bars, or really even drive a short distance to any. If you are looking for more attractions - shopping, dining, nightlife, I'd recommend staying further out a bit. The weather was perfect the entire week. Scottsdale is a short drive away, and has several different style shopping/artsy areas with plenty of restaurants and entertainment. Sedona is a two hour drive but absolutely worth the trip! Another unique trait of downtown Phoenix was the helpful people who's job is to actually walk around the city looking to help people find their way! That was a welcome treat! Overall, our trip was very nice, and for the price (about $650 for air/hotel/rental car for a week pp), I would stay at the Hyatt again, and just have to drive a bit to find things to do.

Stayed April 2007
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
123 reviews 123 reviews
85 hotel reviews
Reviews in 81 cities Reviews in 81 cities
244 helpful votes 244 helpful votes
4 of 5 stars Reviewed January 7, 2008

Stayed here for two nights for a conference. It is located within a short walk to the USAirways Center ( Phoenix Suns basketball) and Chase Field ( Arizona Diamondbacks baseball) also near some of the Civic Center/auditoriums for concerts. Many good restautrants of all types within 2-3 blocks. When you go out in the day or night, you'll notice MANY City emplyees who are there to give directions and provide a feeling of safety. They, like the hotel staff, are also very friendly - a good experience, especially for the heart of a city. There is valet parking at the hotel ($16). I self-parked at a Visitor Center garage next door - $10/day with no in & out privileges. The hotel will "validate" for in & out privileges but that's another $6. Relatively small - but new and clean gym with fee weights and cross-trainers, treadmills and bikes - personal TV's and headphones. Conference rooms were spacious, well-lit, good sound. Function food was average.
The funny thing was that I could not get a decent cup of coffee at this hotel. The housekeeping staff kept stocking me up with de-caf only; the function coffee just wasn't very good. And the Einstein's Bagels in the hotel had Vanilla Hazelnut in the dispenser labeled "French Roast". There is a Starbucks in the Civic Center across the street and I'm sure there are some good coffee places nearby.
The rooms were very clean and mine was quite large; and the Beds were A-plus comfy. I'd stay here again.

  • Liked — Location was convenient to many downtown Phoenix facilities.
  • Disliked — Strange coffee experiences
  • Stayed January 2008, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 4, 2008

The Hyatt is a very nice hotel and I would recommend it to anyone going to Phoenix. It is located right in the heart of downtown and is within walking distance to both the Diamondbacks and Suns stadiums. The thing that impressed me the most was how friendly the staff was. The concierge was amazing, helping us with everything from getting a rental car to giving us excellent entertainment recommendations. The area around the hotel is safe and quiet. And the rooms were exquisite. Definately a nice place to stay.

  • Liked — Great and helpful staff
  • Disliked — Downtown Phoenix is boooooring
  • Stayed January 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Top Contributor
143 reviews 143 reviews
83 hotel reviews
Reviews in 56 cities Reviews in 56 cities
125 helpful votes 125 helpful votes
2 of 5 stars Reviewed October 5, 2007

Stayed here for 4 nights, 3 of which were on points, and if this is how Hyatt rewards its frequent customers, the corporation is in trouble. My room was a cave, looking out at a large gray concrete wall. Very small. Hotel has a card on the desk stating they are "environmentally friendly" and if you want your towels and linens changed, to call the hotel operator. I did so immediately, and was transferred from one person to another and finally to the front desk, who noted my request. My linens were never changed during my stay. Room service breakfast trays were still on the floor in the hallway when I returned to my room in the evening. I was there for a meeting, so the location was convenient, but there is really nothing around for dining out without having a car. A really disappointing Hyatt.

  • Stayed September 2007
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Phoenix

Address: 122 North 2nd Street, Phoenix, AZ 85004
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#6 Green Hotel in Phoenix
#32 Business Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Phoenix 3.5*
Number of rooms: 693
Official Description (provided by the hotel):
Experience the ultimate destination for business or pleasure in the city's dynamic downtown area. A towering 8-story atrium provides an inspiring atmosphere perfect for events of all types and sizes. ... more   less 
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Also Known As:
Hyatt Regency Phoenix Hotel Phoenix
Phoenix Hyatt Regency
Hyatt Phoenix

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