Staff is nice and service staff well trained. Overall property is pretty nice but dated. Shower water was not hot for two days. It was the mixing valve and engineer fixed it when I complained the second day. However I was on an elevator with four others that had the same problem. One had complained and the engineer said it was hot. I took a hot shower this evening, we'll see in the morning if it is hot then.
Housekeeping is bad. I want to say something nicer, I can't. Two days now, touch the switch for the bathroom and it is covered with jelly or something, cleaned it myself when I found where I was getting it on my hand from. Dirty glasses left on the desk both days. Iron had burn spot that ruined my shirt (I'll look first next time) a lot of other nit-picky things I wouldn't have noticed if it was right overall. The room is worth only a little more than the cost of the parking. Spring Hill, only two blocks away is larger, cleaner, free parking, free Internet and half the price.
Oh yeah, they are still calling me by my assistants name after repeatedly asking them to correct it. If you insist on calling me by name, please use my name. I'm the name on the credit card that is embarrassed I paid this much for this hotel
- Also Known As:
- Hyatt Regency Phoenix Hotel
- Hyatt Regency Phoenix Hotel Phoenix
- Phoenix Hyatt Regency
- Hyatt Phoenix
- Phoenix Hyatt
- Official Description (provided by the hotel):
- Experience the ultimate destination for business or pleasure in the city's dynamic downtown area. A towering 8-story atrium provides an inspiring atmosphere perfect for events of all types and sizes. ... more less
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