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“Awful Stay!! Do not stay here!!” 1 of 5 stars
Review of Holiday Inn Phoenix Downtown North

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Holiday Inn Phoenix Downtown North
3.0 of 5 Hotel   |   212 W Osborn, Phoenix, AZ 85013   |  
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Ranked #93 of 174 Hotels in Phoenix
Texas
1 review
6 helpful votes 6 helpful votes
“Awful Stay!! Do not stay here!!”
1 of 5 stars Reviewed May 5, 2007

First of all, the decor is fit for Count Dracula. Spooky, odd, and the photos are out of place. The front desk staff was not helpful or friendly. The restuarant was closed, and there is no continental breakfast or coke machine.

There was not enough parking for the guests and I never knew who was lurking in the shadows. There is a porn shop right next door too. There were no amenities and no lock on the bathroom door. No phonebooks or directories either.

The beds did not seem clean to me and the lighting was awful.

  • Stayed April 2007
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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149 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
Palm Desert, California
Senior Contributor
46 reviews 46 reviews
41 hotel reviews
Reviews in 25 cities Reviews in 25 cities
151 helpful votes 151 helpful votes
1 of 5 stars Reviewed April 17, 2007

This was THE WORST hotel EVER! GROSS! DIRTY! YUCK!!! I did book this at a cheap rate, but Expedia had it at about $150. Outside is gross. Right next to a porno shop though--very conveinent.

THe girl at check in was a snot. I am a single woman business traveler. I travel ALOT. There is a smarmy guy at the front desk waiting to check in after me. So, she asks my first and last name and has me spell my last name. Then she gives my room # in front of the guy. So, now he has my name, spelling, and room #. There was a DATELINE episode on this! After he checked in, I asked the girl to please give me a new room # as the icky guy knew all my info. SHEW DID NOT UNDERSTAND WHAT SHE DID WRONG She got RUDE! She said that is the way they are supposed o do it, and how could I know my room # unless she told it to me? HELLO! WRITE IT DOWN LIKE EVERY OTHER HOTEL ON THE PLANET!

THw lobby was dark, dirty, and just GROSS. Hallways sick. Smells bad. TV is fuzzy on 9 of 10 channels. Towels are like thin sandpaper. No sheer curtains--just black out curtains or nothinfg. I was afraid to walk barefoot on the carpet. soap and shampoo CHEAP. Linens on cheap bed worn out and cheap. I think like a 4 thread count!

Heater was sooooo LOUD!!!!!!!!!!!! Like a train!

Lighting is awful in rooms and bathroom.

I got back to the hotel at 10 pm and no parking left. I had to ask the snotty front desk girl where to park--whick was the Radisson 2 blocks away. THey could have at least let me know that when I checked in. I was walking around this creepy neighborhood in the dark late at night--but the porn shop patrons were there to protect me. No stairs or elevator in parking garage, so I had to walk the whole stupid garage.

In the morning I spoke to the manager about the check in girl and you could just tell she hates her job. And she could care less.

I would not even stay here for free. It is like a 1* hotel!!!

DON'T DO IT!!!!!!!!!!!!!!!!!!!!!!!!!

  • Liked — Nothing!!!!!!!!!!!!!
  • Disliked — Dirty, Smelly, Rude, No Parking, Bad Neighborhood, Bad Linens, Uncomfy
  • Stayed April 2007, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
california
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 13, 2007

bad service, erroneous charges, undesireables roaming the parking lot.

  • Liked — upgrade
  • Disliked — sucky service
  • Stayed April 2007, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, MI
Top Contributor
85 reviews 85 reviews
20 hotel reviews
Reviews in 38 cities Reviews in 38 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed March 21, 2007

Check in for me was a breeze, but an unhappy group before me had had its messages lost and it took them quite a while to get settled. Lobby is dark, dingy, and full of cheap art. Could be seen as festive if not for such gloominess otherwise (black rug--what were they thinking?). Total of 20 watts (OK, maybe 60) in room lamps which made reading impossible. Beds are old and "queen" was a full bed. No "guest services" guide in room--maybe because there were no guest services to be had? Pool not cleaned/spa with twigs and leaves. I liked the location, but think that unless I were paying less than $70/night, I probably could get something nicer for just a few pennies more.

Stayed March 2007
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonoma County
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 20, 2007

If odd is your thing, and you have no qualms about comfort, then maybe this is the place to stay. Being that I can get poor pillows, uncomfortable beds, and a very noisy air conditioner for a fraction of the price I will not be staying at the Artisan again, even if I were going to ignore the bizarre decor and creepy ambiance.

My wife and I stayed for several nights, luckily a busy schedule kept us away for most of the time. booking the room as part of a package deal. Having no real expectations, good or bad, I went in with an open mind. Waiting in the lobby as we checked in reminded me of being in a bastardized version of Interview with a Vampire; darkly gothic and vaguely erotic, but neither in the hip nor sexy sort of way. Maybe Disney's haunted masion, with a little sprinkling of soft porn, is a more fitting description.

On our floor, the black carpet, black trim, against a cream and fish-net wall was amply decorated with lusty style of "art". With none of the grace of a muesum, the paintings on the wall left an impression of a cheap immitation... probably because it was. At best I can only say the motif of the room was no better.

The comfort of the room was even less impressive than it's visual aspects. The pillows lacked even enough substance to be called lumpy. The bed was more comfortable than the floor, but only barely. The air conditioner, which I admit kept the room nice and cool, was so loud that it made getting up in the morning easy (you know, the "I'm so tried from being woken up all through the night I can't even sleep in" feeling).

I must confess, however. There was always adequate parking in the front. Even on the last night when a police car was blocking several spots, we were always able to park. Was it because of the other guests got scared and left, I can't not say.

All and all, we didn't walk away and leave... but only because the room was prepaid and we lacked the energy in dealing with the hassel. Would I recommend this hotel? Only if I don't like you.

  • Liked — Available Parking
  • Disliked — Most everything
  • Stayed March 2007, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 19, 2007

Being a Flight Attendant I stay at many many hotels. This one was the worst I have EVER been in. The hotel charged an extra 91.00$ to my credit card but had no record of doing do. The manager was not helpful at all in finding a resolution to the problem. It still hasnt been resolved. The pool is ice cold and the jacuzzi is broken. One of the front desk personel came to the pool area and asked us for cigarettes 4 times! My suggestion is stay clear and dont stay here! The Clerendon Hotel down the street is an obvious alternate. I would rather stay in a tent at a pig farm before staying here again.
Rich
New York

  • Liked — Nothing
  • Disliked — everything
  • Stayed March 2007, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
132 reviews 132 reviews
40 hotel reviews
Reviews in 48 cities Reviews in 48 cities
71 helpful votes 71 helpful votes
2 of 5 stars Reviewed March 18, 2007

This place is surreal! Our room was very nicely decorated,,,and that is the only good thing I can say positively about the place. Lobby was way too dark and they need to rethink the art they have there...I love art, but it has it place and suggestive nudes do not belong in a hotel lobby IMO. The staff was VERY indifferant and downright unfriendly! I think the owners should have waited til the place was revamped because now it has received so many bad reviews, it will be hard to overcome! Case in point, they ran out of creamer and sweet and low at the coffee area.....I asked if they had anymore and they said their coffee man had not been in lately, I said there was a Safeway 3 blocks away, and they just looked at me, as if to say so what. Hotwire really flubbed this one...they even gave ne a 231$ refund, because the amenities they had listed did not exist..

  • Stayed March 2007
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Phoenix Downtown North

Address: 212 W Osborn, Phoenix, AZ 85013
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #93 of 174 Hotels in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Phoenix Downtown North 3*
Number of rooms: 136
Official Description (provided by the hotel):
Welcome to our new Hotel in Downtown Phoenix, AZ Conveniently located just a block from the light rail, the new Holiday Inn Phoenix Downtown North is in the middle of the city's shopping and financial districts. Our Phoenix, AZ hotel offers convenient access to attractions and businesses which include Reach 11 Sports Complex, Horse Lovers Park, Heard Museum, US Airways Center, Chase Field, St. Joseph's Hospital the State Capitol, Xerox, and U-Haul Int'l. The Phoenix Convention Center is located just three miles and the Phoenix Sky Harbor Airport is within 9 miles from our smoke free hotel in Phoenix, both easily accessible by light rail. Our hotel offers a 24-hour business center and a meeting room for up to 30 guests as well as free high-speed Internet access. Lodging in our downtown Phoenix hotel offers our guests easy access to Phoenix's cultural attractions and multiple recreational activities. The University of Phoenix Stadium and Jobing.com arena are just minutes from our Phoenix hotel rooms. Our Phoenix accommodations offer an outdoor pool and a 24-hour fitness center for your use. Enjoy a delicious and satisfying meal at Morgan Tyler, our signature steakhouse, or visit the lobby for a cup of Starbucks coffee. Look again at the new Holiday Inn Phoenix Downtown North, and discover a great Phoenix hotel. ... more   less 
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Also Known As:
Holiday Inn Phoenix Downtown North Hotel Phoenix
Phoenix Holiday Inn

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