HHonors member...I requested a certain executive room at this hotel and show up at 3:30 (half hour last check in) to check in...except the room isn't ready. The guy at the front desk assured me that it'd be ready in half an hour, so I got a few drinks at their restaurant which I guess was recently renovated, but you sure can't tell by the look of things. After another 40 minutes I went back to the front desk to check in. This time he said it still wasn't ready and I had him call house keeping to see how much later it'd be. With a minimum of an hour (making check in at 6) I opted to just take a regular room. It is fairly spacious, but could use [another] remodel. I will say the staff was friendly, but with the unorganization and lack of rooms being ready on time, I most likely will not be staying here again.
- Official Description (provided by the hotel):
- Resort style hotel, contemporary southwest decor. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Phoenix Airport Hotel Phoenix
- Phoenix Hilton