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“unknown” 5 of 5 stars
Review of Hampton Inn Phoenix - Midtown -Downtown Area

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Hampton Inn Phoenix - Midtown -Downtown Area
2.5 of 5 Hotel   |   160 West Catalina Drive, Phoenix, AZ 85013 (Encanto)   |  
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Ranked #14 of 174 Hotels in Phoenix
A TripAdvisor Member
“unknown”
5 of 5 stars Reviewed October 29, 2013

We are always comfortable staying at Hampton Inn. We know we will have a clean, well lighted place, friendly staff, and pleasant breakfast. In season, we always enjoy using the pool, and appreciate the stacks of nice clean towels next to the pool We always seek out a Hampton Inn wherever we are traveling.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rockzy, General Manager at Hampton Inn Phoenix - Midtown -Downtown Area, responded to this review, November 14, 2013
We want to thank you for your comments regarding the Hampton Inn Phoenix Midtown. We are very excited to read about your positive experiences regarding our hotel staff, location, pool and service. We are happy to hear about your stay with us and will be sure to share them with the team.

Again, we appreciate you taking the time to comment about our hotel. We hope we get the chance to serve you again in the near future.

Cordially,

Eric Mackler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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253 reviews from our community

Traveler rating
    143
    73
    29
    6
    2
See reviews for
72
38
30
95
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Phoenix, Arizona
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 29, 2013

I arrived very late but received a happy greeting from the night clerk. The rooms are very nice and clean without odor which was nice because smells get me sick. In the morning it was nice to relax by the pool on such a hot day! I enjoyed the breakfast provided as well. No wrongs here!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rockzy, General Manager at Hampton Inn Phoenix - Midtown -Downtown Area, responded to this review, November 14, 2013
We want to thank you for your comments regarding the Hampton Inn Phoenix Midtown. We are very excited to read about your positive experiences regarding our hotel staff, location, cleanliness and our service. We are happy to hear about your stay with us and will be sure to share them with the team.

Again, we appreciate you taking the time to comment about our hotel. We hope we get the chance to serve you again in the near future.

Cordially,

Eric Mackler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona City, Arizona
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 20, 2013

stayed two nights, among the best, excellence in every category. cleanliness is second to none, great cookies, helpful staff. Sandra fixes breakfast every morning and radiates sunshine. plenty of free parking with well lit and secure parking areas.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rockzy, General Manager at Hampton Inn Phoenix - Midtown -Downtown Area, responded to this review, November 14, 2013
We want to thank you for your comments regarding the Hampton Inn Phoenix Midtown. We are very excited to read about your positive experiences regarding our hotel staff, location, cleanliness and our service.

Again, we appreciate you taking the time to comment about our hotel. We hope we get the chance to serve you again in the near future.

Cordially,

Eric Mackler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, United States
1 review
1 of 5 stars Reviewed October 17, 2013

Hotel was infested with fruit flies during our stay. The complimentary cookies at the front desk were covered with fruit flies. The coffee pot in my room had not been cleaned out, so I went to the lobby to get a fresh cup of coffee. If they missed that simple detail imagine what else needs cleaning.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rockzy, General Manager at Hampton Inn Phoenix - Midtown -Downtown Area, responded to this review, October 18, 2013
Dear John S,

Thank you for your feedback. We are glad you chose our hotel during your recent stay in the area and we apologize for the housekeeping problems you experienced. Unclean rooms are not typical at our hotel and we appreciate you bringing this to our attention. We will make every effort to ensure our rooms meet the highest housekeeping standards and that our guests are 100% satisfied with their stay. We hope you will give us another chance if you visit this area in the future.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Rafael, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 16, 2013

Charming hotel, very close to family in this area which is why I chose it. Great location near Central Avenue corridor, walking distance to great restaurants. Staff couldn't be nicer, rooms very fresh & modern decor. Big bathroom with large granite vanity. Large supply of towels. Breakfast was plentiful, with choice of hot & cold items. The omelets, sausage & bacon were good, excellent coffee, which is available 24 hr. Nice touch, fresh baked cookies at desk. Would definately stay here again.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rockzy, General Manager at Hampton Inn Phoenix - Midtown -Downtown Area, responded to this review, November 14, 2013
We want to thank you for your comments regarding the Hampton Inn Phoenix Midtown. We are very excited to read about your positive experiences regarding our reasonable prices hotel staff, location, cleanliness and our service. We are happy to hear about your stay with us and will be sure to share them with the team.

Again, we appreciate you taking the time to comment about our hotel. We hope we get the chance to serve you again in the near future.

Cordially,

Eric Mackler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sierra Vista, United States
2 reviews
4 of 5 stars Reviewed October 16, 2013

I stay there for a business meeting. The hotel was clean and internet access was available in the room via wireless connection. The TV was a little small I believe is was a 32 or 38 inch flat LED screen. The breakfast was okay. They had scramble eggs served with fruit. The fruit knats were a little annoying and the staff placed a lid over the fruit container to keep them out.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rockzy, General Manager at Hampton Inn Phoenix - Midtown -Downtown Area, responded to this review, November 14, 2013
We want to thank you for your comments regarding the Hampton Inn Phoenix Midtown. We are very excited to read about your positive experiences regarding our breakfast, cleanliness and good internet connection.

We are happy to hear about your stay with us and will be sure to share them with the team.

Again, we appreciate you taking the time to comment about our hotel. We hope we get the chance to serve you again in the near future.

Cordially,

Eric Mackler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, United States
1 review
5 of 5 stars Reviewed October 10, 2013

We only stay at this location when visiting the hospital across the street. This tends to make our visits very stressful and un-enjoyable right off the bat. However- The staff is very friendly, the rooms are tidy and clean, and that huge complimentary breakfast has saved me from hospital cafeteria food more than once. I highly recommend this location to anyone staying in the area and do intend on staying here again in the near future.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rockzy, General Manager at Hampton Inn Phoenix - Midtown -Downtown Area, responded to this review, November 14, 2013
We want to thank you for your comments regarding the Hampton Inn Phoenix Midtown. We are very excited to read about your positive experiences regarding our hotel staff, location, cleanliness and our service. We understand that it can be stressful when you are at the hospital so we try to ease the stress with friendly and caring staff members.

We are happy to hear about your stay with us and will be sure to share them with the team.

Again, we appreciate you taking the time to comment about our hotel. We hope we get the chance to serve you again in the near future.

Cordially,

Eric Mackler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Phoenix - Midtown -Downtown Area

Address: 160 West Catalina Drive, Phoenix, AZ 85013
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Encanto
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Phoenix
#21 Business Hotel in Phoenix
#25 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Phoenix - Midtown -Downtown Area 2.5*
Number of rooms: 172
Reservation Options:
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Also Known As:
Hampton Inn Phoenix Midtown (Downtown Area) Hotel Phoenix
Phoenix Hampton Inn

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