This hotel was filthy from top to bottom, including the motel-style rooms and common areas. We had large stains on the walls and ceilings. Housekeeping was shoddy at best. The highway was noisy, the desk staff and management were rude and argumentative, the customer service very poor at every level, and the restaurant below average in quality and service.

This place is WAY below normal Embassy Suites standards, so don't be fooled by the name. This is a poorly managed property from top to bottom. It was a huge disappointment. I recommend looking elsewhere.

This is a beautiful property just off I-17 on Greenway Road. Easy access to all parts of Phoenix. Breakfast every morning is fresh, and omelets are wonderful. Only small problem is the wait if they are busy, but that is to be expected. Front desk folks are very professional and personable, except for the one exception I ran into on the late night shift. Pool and tennis courts are wondeful, and the entire property is very well maintained. We did have one problem with a noise in the pipes in the bathroom every morning. They offered to move us, but we were so busy with baseball Spring Training, we didn't have time to move. When I checked out, I suggested that they have someone sleep in the room to hear the noises we heard, as engineering could not identify the noise when it wasn't happening. The front desk gentleman listened to my suggestion (not a complaint), then handed me my bill. He had dropped my rate by $50 and taken off the night I had the problem with the night personnel. (The problem was a vehicle outside our room that had left it's lights on, shining into our room. ) This was, by far, the most enjoyable visit I have ever had at a Hilton property, and will definitely return to stay for Spring Training next year.

I stayed at this hotel for 2 nights for business in March.

check in was okay- I got a 3rd floor room which was needed with the motel style doors for me to feel safe.

the room was fine- nothing great. it was spacious as all embassy suites are but the bathroom was a bit dated and the whole room felt dingy. Also, the router for high speed internet was by the couch not near the table area so it was not great for efficiently working in the room.

breakfast was good. the omelet/pancake station was effcient and the worker was very pleasant! they have plenty of other choices too.

check out was uneventful too.

i ran around the hotel instead of using the fitness center or running off the property. it is `0.5 miles each trip around the outer edge of the hotel.

Had stayed here some years ago and really enjoyed it. This time the wear and tear is starting to show. Still, I enjoyed the visit.