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“Squaw peek amazing experience” 4 of 5 stars
Review of Embassy Suites Phoenix Airport at 24th Street

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Embassy Suites Phoenix Airport at 24th Street
3.0 of 5 Hotel   |   2333 East Thomas Road, Phoenix, AZ 85016 (Camelback East)   |  
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Ranked #85 of 175 Hotels in Phoenix
1 review
“Squaw peek amazing experience”
4 of 5 stars Reviewed March 22, 2013

Seriously! I'm in the business of food industry and the bartender/waitress "Melanie" is so amazing here! She was conscious of everyone around her, friendly, had an amazing sense of urgency and was so efficient! I would come back to this hotel for the 2 hour free happy "hour" because she made my experience and everyone else's really special! Hotel is nice too, pool is great!

  • Stayed April 2012
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review, April 4, 2013
Thank you so much for your response. I am glad to hear that you have enjoyed your recent stay with us. Our staff greatly appreciate your kind comments. I will pass this on to Melanie. We hope to see you again when your travels bring you back to the Phoenix area.
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550 reviews from our community

Traveler rating
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    111
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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  • French first
  • German first
  • Japanese first
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English first
Taunton, United Kingdom
Top Contributor
64 reviews 64 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed March 20, 2013

I took in 3 rooms during my 1 night stay before I was offered somwhere with a locking patio window which was reasonably soundproof.There's a lot of traffic noise if you're at the front of the hotel, so if this is going to bother you those rooms are best avoided.
Given the age, condition and location of the hotel, its eye-wateringly expensive.
Staff were cheerful and helpful, but I won't be back.

Room Tip: Insist on a room at the rear of the property.
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  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review, March 22, 2013
Thank you so much for your review and I appreciate your feedback. We are always looking to improve the guest experience and I apologize that your stay did not live up to your standards. I hope the next time you're in the area you would consider staying with us again.
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Cincinnati
Top Contributor
74 reviews 74 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 19, 2013

This is quite close to the airport (PHX), about 4.7 miles to the rental car return.

The layout is pretty, the manager's reception ("free" drinks) was fairly fast but the acoustics of the lounge were awful, very loud. Still, "free" drinks.

Fit and finish of the rooms was fine, there was a microwave, no utensils, but the rooms were about as expected in this branch of the Hilton family.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review, March 22, 2013
Thank you for your response. We are happy to hear that you have enjoyed your stay with us and it was convenient for your travels. We hope to see you again.
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Pasadena, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 19, 2013

I wouldn't recommend this hotel. It is very dated and the price to value ratio isn't good. I have stayed in many ES Hotels and have always found them very nice and a good value; especially when traveling with the family. I think this hotel hurts the ES brand and i feel if you've never stayed at an ES hotel and stayed at this one for your first, you might not choose the ES brand again. However, on a positive note, i thought the staff was exceptional! They were very friendly, courteous and did their best to satisfy our needs. The breakfast was as good as any ES hotel however the dining area doesn't come close to any; once again, very dated.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review, March 22, 2013
Thank you for staying with us at our hotel. I appreciate your candor; we look for reviews to provide insight into our hotel and our guest suite appearance is an area we are actively examining. I welcome any additional comments or suggestions you would like to share.
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Valrico, Florida
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 18, 2013

We arrived at the location, and were quite aware the area outside the hotel is not a location we felt overly comfortable in. It was later at nite, after a drive from the G Canyon. hotel was as others have stated, older and would benefit from a redo of the building as well as the rooms. The grounds were lovely grown plants and such. We did not encounter difficulties with the compact bathroom, but felt the sitting area very underdone, it basically felt dirty to me. I couldnt sit in there. We were surprised at the $5 charge for parking when it was an open parking lot in as I mentioned a difficult looking neighborhood. The breakfast was great and easy enough access to the airport complex. We secured the room through priceline, so the room rate made the stay acceptable for us.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review, March 22, 2013
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our two-room suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walton, Kentucky
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed March 17, 2013

Only here for one night on a quick Phoenix trip. Beds were very comfortable and a suite is always a good option when you are traveling with another person who is not as early a riser as you are. The pool area was pleasant for enjoying the early March sunshine. Breakfast was excellent. Loved the shuttle service, we didn't have to move the car to go to dinner, excellent option.
It's a diamond in the rough, needs updating, but overall, a pleasant stay. Manager's reception was fun, but really, melon and beer nuts are not the best of appetizers, would be nice to see something a little more interesting. Top notch staff! Will stay again.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review, March 22, 2013
Thank you for staying with us at our hotel. I appreciate your candor; we look for reviews to provide insight into our hotel and our guest suite appearance is an area we are actively examining. We hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
50 reviews 50 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 16, 2013

I was forced to stay here because I was with work colleagues. Otherwise I stay away from Hilton brands because of a bad experience in the past. So I might be a little biased, but reading the other reviews, I am right on target.

The rooms are typical ES rooms, very spacious. However they are dark and dingy. Which, if you turn to many lights on you see the old nasty bubbled wallpaper. I had a balcony which overlooked the parking lot, but couldn't open the door because of the birds flying around the door. The front door was wood and the locks were flimsy. The shower didnt have very good water pressure and didnt get very hot. The towels were actually really nice and fluffy.

The best part of this hotel was the managers reception and the breakfast. Other than that, just keep driving to the next hotel.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review, March 22, 2013
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our two-room suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Phoenix Airport at 24th Street

Address: 2333 East Thomas Road, Phoenix, AZ 85016
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Camelback East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #85 of 175 Hotels in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Phoenix Airport at 24th Street 3*
Number of rooms: 182
Official Description (provided by the hotel):
Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more   less 
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Also Known As:
Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
Phoenix Embassy Suites

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