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“customer service” 1 of 5 stars
Review of Holiday Inn & Suites Phoenix Airport North

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Holiday Inn & Suites Phoenix Airport North
3.0 of 5 Hotel   |   1515 North 44th Street, Phoenix, AZ 85008 (Camelback East)   |  
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Ranked #52 of 174 Hotels in Phoenix
Tucson, Arizona
1 review
2 helpful votes 2 helpful votes
“customer service”
1 of 5 stars Reviewed March 12, 2012

this hotel pretty much ruined my family vacation. front desk help and managers are very rude, disrespectful, and cannot explain anything to you. it was a total mess with reservations during check in. our rooms were prepaid and the stupid manager charges our credit cards again for the stay. charged my credit card again for a cancelled reservation. 2 of the rooms were not clean, had to wait for housekeeping. i would not recommend this place. you would need to call their 800 number to get something resolved or explained. GO SOMEWHERE ELSE SO U CAN ENJOY YOUR VACATION.

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn & Suites Phoenix Airport North, responded to this review, April 6, 2012
aikaekefe,

Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Ben J
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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222 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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English first
Tucson
Top Contributor
50 reviews 50 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 8, 2012

This place was beautiful! We booked online and weren't sure what to expect, since we didn't know the area very well. Very close to Scottsdale and downtown Phoenix roads. Easy access to freeways and airport. Very modern, clean and spacious rooms. Got a suite for a family of 5 and everyone was very comfortable. The rate included breakfast in the hotel restaurant. Hot tub was a fun surprise. Pool was warm enough for the kids to swim in, even on a cool Phoenix March evening. Helpful staff. Two flat screen TVs, refrigerator, coffee maker, microwave and sink area. Desk and couch area. Fountains and fires outside created beautiful quiet ambiance.

Room Tip: As far as I know, all rooms face the courtyard. Three stories high. 2nd and 3rd floors a bit quiete...
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Paso, Texas
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 5, 2012

The room was huge and the beds were comfy, but the bathroom was tiny and I do mean tiny just a really small shower and toilet. Did I mention the mold? While we were there one of the elevators broke stranding a woman in it. It was still not fixed two days later when we left. I would over look all of these things except the poor customer service. Upon check in I asked Zach if we received any breakfast or drink coupons for being Platinum Priority club members. He said he couldn't offer us anything because we had gotten a really low rate and then he said they were still trying to work those perks out with Corporate because they were a new property. Not sure which excuse to believe but we got nothing. Then upon check out, Stephen at the front desk did not even excuse himself from his personal conversation with the Starbucks employee to check us out and didnt tell us when we were done. He left us standing there like fools until we asked if that was all he needed. We are frequent travelers and that was a first. If you want excellent customer service, stay at the Holiday inn airport south on 48th street. They really know how to treat their guests, not like the north location.

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCARE at Holiday Inn & Suites Phoenix Airport North, responded to this review, March 29, 2012
Dear DamianL23,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience.

Sincerely,
Brenda J.
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 4, 2012

Stayed here on Thursday Feb. 23, 2012 and was very happy with everything. The room was very spacious and comfortable-- a large flat screen tv in the outer room with sofa, desk, sink, coffeee pot, fridge, and another tv in the bedroom. Outside lounging area with pools, hot tub, fire pits, lush landscaping, peaceful and quiet. Only 10 minutes from airport, CVS and supermarket across the street, fast food restaurant. Staff very friendly, nice bar in lobby.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Top Contributor
109 reviews 109 reviews
26 hotel reviews
Reviews in 42 cities Reviews in 42 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 28, 2012

We were stranded in PHX when a flight cancelled and grabbed this holel because it was close to the airport and the prince was pretty good (under $100). Not expecting much but was blown away when we got there. The van was on the spot to pick us up and the hotel was really pretty. The room was great - spacious, quiet, well laid out and the bed and pillows were the most comfortable we have had in a while. Grounds were beautiful and the staff was very nice. We didn't have much time to stay as we were back to the airport early but would have liked to stay longer.

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 27, 2012

My son was visiting GCU. The hotel location was perfect, just 15 minutes to the college and 10 minutes to the car rental return area at Sky Harbor Airport. The grounds are beautiful, the rooms beautiful as well. Very quiet even though they told me that they were at full capacity. The rooms are very spacious. The staff was super nice. I would have given the hotel a 5 star rating for cleanliness had it not been for all of the left over glasses and dirty plates left out side from the night before in the beautiful firepit lounge area. Sad to see on my departure morning. Still, I would stay here over and over... this property is just beautiful. Keep in mind the breakfast is not free, it is a "just ok" buffet for $10.00 per person, (I think they do have a childs menu that is free?) or you may order off of a breakfast menu. The main waitress in the breakfast area was extremely attentive, and so pleasant... I wish I would have gotten her name :)! I would highly recommend this hotel, truly lovely.

Room Tip: I loved my room just above the pool area, 3rd floor, afternoon sun. Beautiful, and I woke to the bi...
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ocean Shores, Washington
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 24, 2012

I wish we could have stayed longer...this hotel was beautiful, comfortable, and relaxing!

The price was amazing for the luxury of this hotel! Everything was clean as a whistle and the beds were extremely cozy. I'd seriously consider flying into Phoenix just to enjoy this hotel for a couple of days...it was THAT good :)

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn & Suites Phoenix Airport North

Address: 1515 North 44th Street, Phoenix, AZ 85008
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Camelback East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#44 Family Hotel in Phoenix
#48 Business Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn & Suites Phoenix Airport North 3*
Number of rooms: 228
Reservation Options:
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Also Known As:
Holiday Inn & Suites Phoenix Airport North Hotel Phoenix
Holiday Inn And Suites Phoenix Airport North
Embassy Suites Phoenix Airport
Phoenix Embassy Suites

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