We booked 2 rooms on internet at this ABVI for a 1 night stay. With our (late) arrival I was told by the frontdesk employee that only 1 room was reserved however I had confirmation papers for 2 rooms. He admitted they dropped the ball and made a mistake. First comment was that no other rooms were available because a large group stayed at the hotel for a long time. The parking was occupied half space or less so I had my doubts. It was around 11 PM and not a good idea to search for another hotel. I insisted him to find a solution. Finally he called his boss and suddenly he came up with 2 rooms. When entering the rooms it appeared the airconditioning didn't work in 1 room while it was above 90 degrees and bugs/nasty animals moved around in the bathroom. Comment from the frontdesk employee was that AC worked all the time but he couldnot activate the AC unit either. Again he started to tell he had no other room available but within 10 minutes he came back and said he had cleaned another room. A strange way how to present the hotel to guests. I assume they tried to keep rooms available for other guests probably against higher prices as I booked for on internet. Overall judgement: a bad start with this ABVI.
- Also Known As:
- Days Inn Phoenix
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