I booked my stay at the Wyndham through hotels.com. When I arrived I was not given the room I had paid for (a non-smoking double bed room), instead I was given a Queen size bed, next to the pool and a gym. I attempted to go to sleep that evening, however there were people running up and down the halls, the person in the next room was throwing up throughout the night and people were partying by the pool. I tried to call the front desk several times however they did not answer. Around 5 A. M. I thought I was going to have some quiet, but people started running on the treadmill that was on the other side of the wall of our room. I complained to management and asked for a refund but was told they could not refund me my money, I would have to take it up with hotels.com. I spoke with hotels.com who called the Wyndham, they were told that no such thing took place and if that was the case security would have taken care of it. Romey at Wyndham even went as far as to say that no one else complained. I know this is not true becuase there were many people at the front desk complaining including pilots and flight attendants, who were very upset because they had to fly a plane on no sleep. I called Romey at Wyndham and asked her why she would tell hotels.com something that was untrue. I explained to her that I and many others had spoken with Andria the day manger and she was fully aware of all the problems that occurred throughout the night.Romey was very rude and said to me 'What is it that you want? Why are you calling us?" I explained that I was not satisfied with my stay and would like a refund. Romey informed me that she was not authorized to do that and I should not have gone through hotels.com. I was appalled that Wyndham would allow such an injustice to occur and treat their customers so poorly. I will never stay in a Wyndham property again, they had their chance to do the right thing but they chose not to.

I stayed in this hotel for 4 days, for attending a medical congress at the nearby located convention center. After a very long trip from Greece (more than 20 hours, from Athens to New York, and thereafter to Atlanta and Phoenix), I found this hotel very nice, surely much better than a 3.5 star hotel. Food was OK, guest room ampious, although without a mini bar. Lobby, lounge and bar small but well decorated. Also, the location of the hotel was in downtown (Copper Sqouare), with many restaurants nearby. My overall opinion: very good hotel for its category, situated in great location.

Stayed at the Wyndham in Phoenix for an onsight conference in January, 2007. I travel a good bit for business and I do not demand a lot. I was very disappointed! The rooms are in major need of an overhaul! I talked with many other coworkers also staying at the hotel who said the same thing about their rooms. The carpet in my room was worn and stained, and the room did not have enough lamps for adequate lighting. My wall-unit hairdryer was no longer hanging and I had to get the entire unit out of the closet each day. The bathrooms are tiny and mine was unclean. Every morning at breakfast people were complaining that there was no hot water. I took a cold shower two days and lukewarm the others. In addition, the remote on my tv did not work.
On a positive note, the lobby was fairly nice and attractive. Unfortunately, the elevators often had long lines and it would take quite some time to get up or downstairs.
The location of the hotel is good if you want to be downtown. I am sure it is obvious though that I would NOT recommend this hotel.

Stayed for a business trip. The group rate was $169 a night. The hotel lobby is gorgeous and the staff were helpful and friendly. It is an easy walk to the baseball and basketball venues. Area is nice, clean and has some bars and restaurants across the street. It is about a 10 minute or $20 cab ride from the airport.

The only real complaint would be with the room. Another poster alluded to the fact that the rooms are tired and in need of upgrade. This is true. The carpet was worn and stained. The decor reminded me more of a Holiday Inn than a Wyndham.

We had no problems with the elevators. They worked fine.