I wouldn’t recommend this hotel to anyone. If this was Phoenix putting out the welcome mat for the 2009 Volleyball Festival, I’d say, try the Sheraton.
The Wyndham is suspended in the middle of a renovation from its construction in 1973 to a style that’s rather more updated, say, 1979. The pre-renovation suites have glittery popcorn ceilings, long track lights (of twelve fixtures in the room we reviewed, three worked), threadbare, chipped furniture and crisp synthetic bedspreads. They DO each have a 1973-era refrigerator.
The new rooms have a kind of huge faux Gucci snaffles for drawer pulls, suede finish couches, textured carpet squares and unrenovated shower nozzles. None of the rooms have refrigerators, though they do have a big useless cabinet where the refrigerator used to be. There was a nice new armoire in the bathroom. The main closet had not been renovated. Wallpaper was put in and warped, unfinished dry-rotted plywood comprised the top shelf. The bed linens towels and other fixtures were three-star quality. Facial tissues were plentiful. The internet was free. The night before we left my wife found an enormous cockroach trying to gain entry into her toilet kit.
That’s the accommodation. As for attitude, with a few exceptions, the hotel seemed committed to extracting the last pennies of revenue from its guests as possible. A few anecdotes illustrating this follow.
We upgraded to a suite on arrival. We asked for the best rate on this owing to our group having taken a block of five rooms for a week (35 room nights). Nothing more than the rack rate was offered.
We had a Fedex package delivered but had no notification. When we enquired we were told quite firmly this was our fault and that they’d left a message about the delivery. We went to our room and found no message light on, but there was a message when we went to pick them up. They said they couldn’t deliver to the room and made no apology for the malfunction of the message notification.
We tried to organize transport to a nearby resort because we couldn’t use the hotel pool (see below). The hotel offered only its own captive shuttle service (headquartered on the premises). The price? $85 each way. We asked to negotiate a better price given our inconvenience. No compromise (“We don’t control what they charge,” we were told.) We found A-1 Vans nearby who rented us a 15-passenger van for $109 a day. We asked about the cheapest airport transfer, 5 miles away. The only option the hotel offered was their captive shuttle service at $10 per person. We walked to the Hyatt, a block away, where a waiting taxi informed us the fixed rate was $16 per car ($4 per person).
We ordered cheese and crackers in the bar. They supplied four crackers with the cheese. We asked for more. We received eight more. When we got the bill we found we’d be charged $2 for the 8 additional crackers. When we complained to our server, she refused to adjust the bill. “Management insists on it,” she said.
The hotel has a small, shabby pool unsuitable for a hotel full of teenagers, or for anyone really. No matter; we couldn’t use it the first two days; the hotel had rented it out for grownup parties the first two days of our stay and no hotel guests could attend. One of the parties was a Sunday dance rave reminiscent of the vampire party in True Blood. Drunken, rowdy ravers and the promoters passed out flyers to our daughters in the lobby. One guy stripped to his underwear in the 5th floor elevator landing, to the hoots and cheers of female guests. Cigarette butts filled the pool (they stated they were a nonsmoking hotel) the next day. When we complained that guests couldn’t use facilities they’d paid for, the hotel’s reply was, “well we haven’t rented it out again until the end of the week. You’ll be gone by then, right?”
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