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Phoenix

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Wyndham Phoenix: Traveler Reviews


50 East Adams Street, (formerly Crowne Plaza), Phoenix, AZ 85004
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64% Recommend
3.5 of 5 stars 78 reviews
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[ Date ] [ Rating ]
Rudeness, Roaches and Ravers

Wyndham Phoenix

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2 of 5 stars
heshelman   46 contributions
Encino, CA
Jul 3, 2009
1
person found this review helpful

I wouldn’t recommend this hotel to anyone. If this was Phoenix putting out the welcome mat for the 2009 Volleyball Festival, I’d say, try the Sheraton.

The Wyndham is suspended in the middle of a renovation from its construction in 1973 to a style that’s rather more updated, say, 1979. The pre-renovation suites have glittery popcorn ceilings, long track lights (of twelve fixtures in the room we reviewed, three worked), threadbare, chipped furniture and crisp synthetic bedspreads. They DO each have a 1973-era refrigerator.

The new rooms have a kind of huge faux Gucci snaffles for drawer pulls, suede finish couches, textured carpet squares and unrenovated shower nozzles. None of the rooms have refrigerators, though they do have a big useless cabinet where the refrigerator used to be. There was a nice new armoire in the bathroom. The main closet had not been renovated. Wallpaper was put in and warped, unfinished dry-rotted plywood comprised the top shelf. The bed linens towels and other fixtures were three-star quality. Facial tissues were plentiful. The internet was free. The night before we left my wife found an enormous cockroach trying to gain entry into her toilet kit.

That’s the accommodation. As for attitude, with a few exceptions, the hotel seemed committed to extracting the last pennies of revenue from its guests as possible. A few anecdotes illustrating this follow.

We upgraded to a suite on arrival. We asked for the best rate on this owing to our group having taken a block of five rooms for a week (35 room nights). Nothing more than the rack rate was offered.

We had a Fedex package delivered but had no notification. When we enquired we were told quite firmly this was our fault and that they’d left a message about the delivery. We went to our room and found no message light on, but there was a message when we went to pick them up. They said they couldn’t deliver to the room and made no apology for the malfunction of the message notification.

We tried to organize transport to a nearby resort because we couldn’t use the hotel pool (see below). The hotel offered only its own captive shuttle service (headquartered on the premises). The price? $85 each way. We asked to negotiate a better price given our inconvenience. No compromise (“We don’t control what they charge,” we were told.) We found A-1 Vans nearby who rented us a 15-passenger van for $109 a day. We asked about the cheapest airport transfer, 5 miles away. The only option the hotel offered was their captive shuttle service at $10 per person. We walked to the Hyatt, a block away, where a waiting taxi informed us the fixed rate was $16 per car ($4 per person).

We ordered cheese and crackers in the bar. They supplied four crackers with the cheese. We asked for more. We received eight more. When we got the bill we found we’d be charged $2 for the 8 additional crackers. When we complained to our server, she refused to adjust the bill. “Management insists on it,” she said.

The hotel has a small, shabby pool unsuitable for a hotel full of teenagers, or for anyone really. No matter; we couldn’t use it the first two days; the hotel had rented it out for grownup parties the first two days of our stay and no hotel guests could attend. One of the parties was a Sunday dance rave reminiscent of the vampire party in True Blood. Drunken, rowdy ravers and the promoters passed out flyers to our daughters in the lobby. One guy stripped to his underwear in the 5th floor elevator landing, to the hoots and cheers of female guests. Cigarette butts filled the pool (they stated they were a nonsmoking hotel) the next day. When we complained that guests couldn’t use facilities they’d paid for, the hotel’s reply was, “well we haven’t rented it out again until the end of the week. You’ll be gone by then, right?”

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with Large Group/Tour
  • Member since November 13, 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €142 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Decent Hotel Downtown

Wyndham Phoenix

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3 of 5 stars
hobartlane   43 contributions
Boston, Massachusetts
Jun 19, 2009 | Trip type: Business, Family
1
person found this review helpful

Location: We stayed here for a convention, and chose it over the other two hotels right next to the convention center. 1 minute walk to the Convention center, 5 minute walk to: Arizona Place (restaurants and bars), children's museum and D-Backs game.

Hotel: Bar serves just appetizers. Valet parking about $23 a night and seems to be the only option in the area, so plan on the valet if you are driving (we often had trouble finding the valet and on 2 occasions had to go to the desk to have them paged when we pulled up). Front desk was friendly and helpful. Wired in room internet.

Rooms: Good size, handsome and well appointed look. Clean rooms and bathrooms. Comfortable bed and pillows. Small and hot/stuffy workout room. Small outdoor pool.
Would stay here again, although it doesn't have any distinguishing features that would separate it from the other hotels next door, so book the cheapest of the three.


NOTE*****When we stayed here, the hotel contracted out the pool area for a "Pool Party". This included a pool party complete with DJ with a wall of speakers for Saturday and Sunday night. This is a NON hotel guest sponsored event which, on Sunday, began at 3pm. The pool area was taken over by local young adults with mohawks, tattoos, and piercings. While they were friendly, they essentially sat in and around the pool drinking beers and smoking cigarettes while the music pumped on 10. Not the environment you want to have your children in, and I saw some very disappointed 8 year olds who wanted to go swimming but couldn't, a tough time in the phoenix heat. I contacted the Windham when I returned home to ask about this practice and the manager called me promptly to address my concerns and explain: He said, basically, they do rent out the pool on weekends during the summer because it is the slow period. He assured me they will be making changes in the way they do this (reviewing who will be renting the pool, not starting in the afternoon so guests can enjoy it, etc). I was comfortable with his assurances, however, when booking (especially with kids), inquire about this, and be sure there is no "Pool Party" scheduled for your stay.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Member since October 06, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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You Couldn't Pay Me Enough to Stay There Again !

Wyndham Phoenix

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1 of 5 stars
mistmtn   5 contributions
Maryland
May 31, 2009 | Trip type: Business

I was attending several meetings including sessions at the convention center and Board meetings at the Wyndham. The walls are paper thin -- I could hear the folks in the room next to me belching, for example. That was least of the problems, though.

For both Sat and Sun the hotel had booked a band on the pool deck 10 floors down. The music was head banging hell. 12 + hours of really, really bad music over of the 2 day period. I was exhausted and just wanted to sleep. Couldn't -- at least not till 10:00 each night. Couldn't read, couldn't even watch tv over the noise. It was just plain bad.

I complained both evenings. I asked to speak with the meeting planner, who conveniently was off thus spared the head banging ordeal. The front desk clerks were sypathetic, but offered zero help or solutions in solving the problem.

Elevator use was frustratingly full and slow during the events. Two other points about the hotel worth noting are 1. The terribly slow free "high" speed internet; and 2. The disappointingly small pool.

The real complaint for me is the noise, however. A week has passed and I'm still fuming from the hotels lack of respect for its paying customers.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Business
  • Traveled with With Colleagues
  • Member since July 07, 2005
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from mroeben, manager
(Management representative)
Jun 16, 2009
Thank you for taking the time to give feedback about your stay and thank you for staying at the Wyndham Phoenix. I was disappointed to read of your experiences during your stay. Please accept my deepest apologies for the issues you encountered. I am aware of the weekend you are referring to and understand the noise level surrounding the events on the pool deck. This was the 1st weekend in a series of pool parties throughout the summer. Following that weekend, we met as a management team to discuss the feedback surrounding this event and analyzed how we can handle them going forward. We have made adjustments to the permitted noise level and are committed to how we communicate these events to our guests in advance.



Additionally, thank you for your feedback regarding our internet service and pool size. As you know, we offer complimentary internet access in the rooms. At the basic level, this service meets a majority of our customers needs. We feel that this free service is very competitive in the downtown market. However, we do offer a premium service for $9.95 should our customers require ultra-high speed. I realize that the pool area was not satisfactory for you. As space is an issue in the downtown market, we are limited in term of what can be offered. However, we will work to use feedback such as yours to expand on the amenities and comforts in that space.



Please know that we are taking your feedback to heart and will work to improve our service. It is our hope that you will give us another opportunity to serve you.



Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.



If I can provide any assistance, please do not hesitate to contact me directly at 602.333.5131.


Jacob Wright
Director of Guest Services
Wyndham Phoenix
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: €142 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Clean pleasant hotel which was good value for money

Wyndham Phoenix

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4 of 5 stars
dugalheath   1 contribution
London
May 3, 2009 | Trip type: Business, Solo travel
2
people found this review helpful

I stayed at the hotel for a week whilst attending a conference. It was situated in downtown Phoenix close to the convention centre and the tram which runs too and from the airport. This is the best way to get to the hotel costing only £1.25.The hotel was clean and the decor in good order. There was free, if rather slow, internet access in the room a limited selection of tv channels and no minibar. The staff were friendly and helpful and did not give the impression they were hanging around for tips, something I have expereinced in New York hotels. Food was well priced and there were a selection of restaurants not too far from the hotel where we chose to eat. The Tex Mex food is especially good at the nearby Arizona Centre. Scottsdale could be reached by tram and bus and had a good selection of trendy department and boutique stores. Close by were a large number of shops all selling pretty much the same selection of native American artefacts. Every other local attraction, such as the grand Canyon , Sedona etc would take a whole day to visit, or possibly two in the case of the grand canyon.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Business
  • Traveled with Solo Traveler
  • Age group 50-64
  • Member since May 03, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €142 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
A great hotel near the convention center

Wyndham Phoenix

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5 of 5 stars
MNRoadWarrior   3 contributions
Duluth, MN
May 2, 2009 | Trip type: Business
2
people found this review helpful

The rooms were decorated very nicely. Desk arrangement is great for doing work. Had a problem with the toilet but maintenance responded very quickly to fix it though a return visit was necessary. There is low speed internet available for free or high speed for $9.95 per day. The free service is adequate for e-mail and general web browsing. The hotel is a five minute walk from the convention center. Getting there by the light rail is very easy, the stop from the airport is adjacent to the hotel while the stop to return is a five minute walk. Several restaurants are nearby and there is a Starbucks on the property.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Business
  • Traveled with With Colleagues
  • Age group 50-64
  • Member since August 12, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes
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Average price*: €142 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Wyndham Phoenix Also Known As

  • Phoenix Wyndham
Address: 50 East Adams Street, (formerly Crowne Plaza), Phoenix, AZ 85004