I am a flight crew member and have the privilege of staying at this hotel on my Phoenix layovers. The staff is very accommodating and friendly and the rooms are beautiful and clean. I had left my iPad in my room and realized it once I got on my flight. The manager went above and beyond and had it Fed Exed to me the following day. I was extremely grateful. If you are looking for a wonderful downtown Phoenix hotel I would highly recommend the Marriott Renaissance.