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“Fabulous experience!!!” 5 of 5 stars
Review of Four Points By Sheraton Phoenix South

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Four Points By Sheraton Phoenix South
3.5 of 5 Hotel   |   10831 South 51st Street, Phoenix, AZ 85044 (Formerly Grace Inn Phoenix) (Ahwatukee Foothills)   |  
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Ranked #81 of 174 Hotels in Phoenix
Fort Worth, Texas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Fabulous experience!!!”
5 of 5 stars Reviewed July 20, 2014

Where do I begin? The room was newly renovated and very stylish. The hotel and room were clean and the beds were super comfy. The staff was friendly and helpful. The pool was fantastic. It had a bar located in the pool area. It would be great for couples or families. Each room had its own balcony. I really enjoyed my stay here, I wish it had been longer. Sheraton did a great job of fixing up this property and making it a great place to stay.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex S, Front Office Manager at Four Points By Sheraton Phoenix South, responded to this review, July 21, 2014
Dear Terry:
Thank you for taking the time to give us your feedback from your recent stay. I am so pleased to hear that you enjoyed all the amenities we have to offer. I do hope to see you again soon. If you need assistance with future reservations please feel free to contact me directly.
Take Care.
Sincerely,
Alex Slingerland
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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49 reviews from our community

Traveler rating
    21
    13
    6
    2
    7
See reviews for
12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Tucson, Arizona
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 14, 2014

We didn't stay here, but if we ever needed to we would. They offer long term parking in their lot for less than regular airport parking fees. There is a shuttle to the airport every half hour or so and the drivers we had were polite and professional! We left our car there for 2 weeks and it was exactly as we left it when we returned. Olympica (hope that's spelled right...) and Rocco are so much fun! They are perfect examples of what front desk staff should be! Fun, friendly, approachable and helpful. Oh, and they've recently started a happy hour! YAY!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex S, Front Office Manager at Four Points By Sheraton Phoenix South, responded to this review, July 21, 2014
Dear Adj A:
From all of us here at the Four Points by Sheraton Phoenix South we wanted to say thank you for your feedback. I will definitley make sure and pass your comments along to the front desk staff as it is always apprecaite.
We hope to see you again soon!
Have a great day.
Sincerely,
Alex Slingerland
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 13, 2014

We stayed one night at this hotel and gave it a 5 star rating based on what I expect of a budget hotel close to the motorway.

We were greeted by friendly front desk staff who took care of things quickly. The hotel has free parking and a free shuttle to a five mile radius and free airport transfer. They had a trolley in the lobby which we were free to use as we had lots of luggage as we were at the end of a two week holiday. The staff asked us if we needed any help but we were cool getting it by ourselves.

The hotel has free wi-if and the beds are firm.

This hotel has recently reopened following a refurbishment, and has a great modern, fresh feel about it. We booked two rooms as the hotel is GREAT value and we were able to have the connecting rooms as a sort of mini suite. Was great having two bathrooms and extra space.

The hotel has a good value breakfast for USD10 each which I would recommend.

The hotel is one junction from Way Road which has lots of reasonably priced food options and a couple of junctions away from Arizona Mills where you'll find a cinema and a shopping mall.

Room Tip: Some rooms are slightly smaller with a balcony, others are slightly larger with just a window.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex S, Front Office Manager at Four Points By Sheraton Phoenix South, responded to this review, July 21, 2014
Dear Kwman:
Thank you for taking the time provide us with your feedback of your recent stay. I am so glad to hear that we met your expecatations as we strive to continuously provide outstanding service every day. We hope that you will consider us the next time your travels bring you to Arizona.
Thank you again and have a great day.
Sincerely,
Alex Slingerland
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 3, 2014

We stayed here while we had an estate sale at our home close by. For the money spent this hotel stay was great. nice mattresses and pillows made the room very comfortable. Easy wifi login. The elevators need and upgrade. There were a bunch of motorcycle enthusiasts there who left early in the morning and i sleep late, but that was not really the hotels fault. we didn't attend any meetings or go to the pool so i can't review those, however the bar was well stocked and although the bar service was slow because the guy was new, everyone was great and everyone was friendly. Close to the outlet mall, and restaurants Cafe Boa and Sakura which we went to while here, and also right off the freeway which is nice.

Room Tip: Sunset views on west side.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex S, Front Office Manager at Four Points By Sheraton Phoenix South, responded to this review, July 9, 2014
Dear valued guest:
Thank you for taking the time to complete a review on Trip Advisor for your recent stay with us here at the Four Ponits Phoenix South. I am very pleased that you enjoyed your room accommidations and do hope that if you are ever in need of a staycation or relaxation vacation you will keep us in mind.
Have a wonderful day,
Sincerely,
Alex Slingerland
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vero Beach, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 19, 2014

Checked in here just two weeks after they reopened following a renovation. Within days, the staff became family. The hotel is way cool and the rooms are excellent. The rates are excellent as well.

I travel a lot on business, and the staff at this hotel goes way above the norm. For one night or an extended stay, like mine, I can't recommend this hotel highly enough. While you will feel at home, you will also feel like a privileged guest in their home.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex S, Front Office Manager at Four Points By Sheraton Phoenix South, responded to this review, July 2, 2014
Dear Dennis:

I wanted to personally say thank you for your feedback and kind words on Trip Advisor. We absolutely love having you as an addition to our family being one of our regular guests here.
We will see you again next week!
Have a great Holiday weekend.

Sincerely,
Alex Slingerland
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corona de Tucson, AZ
Top Contributor
62 reviews 62 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 31, 2014

This stay was booked as a mid-way stop to rest on a return trip home. Was initially a little concerned when pulling past the convenience store & closed up restaurant to head to the hotel behind an empty dirt lot. Fingers crossed I headed in to be pleasantly surprised. Plenty of renovations done to this established building as it still smells new.

Super friendly staff who seem to genuinely want to help with any needs you might have. Room felt brand spanking new with all the amenities you might need. Appreciated the box on the desk to charge both traditional cord & USB items. Lights in bathroom are motion-sensored & you get the feel that that this hotel is trying to be eco friendly. Something silly that only folks like me would understand...I absolutely LOVED the dispenser in the shower. Shampoo, conditioner & body wash all at your finger tips and as much as you needed. I have waist length hair and hate that those tiny little bottles never are enough so I have to schlep to the desk to ask for more if I forget to ask when I check in. Not only that, I can never seem to get all of the shampoo out of the little bottle and get frustrated with the waste.

Beds are quite firm & pillows very puffy - split review in our room. I loved pillows but not the bed. Daughter loved bed but not the pillows. These issues did not stop either of us from feeling completely refreshed when we finally woke up after our long drive.

Would stay here again. Freshly re-done hotel that feels nearly brand new, wonderful staff, convenient location right off Interstate & price point was very good for what you get.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex S, Front Office Manager at Four Points By Sheraton Phoenix South, responded to this review, July 2, 2014
Dear AZMichelle:

Thank you for taking the time to give us your feedback on Trip Advisor. I am so glad to hear that you enjoyed your stay at my hotel. We value our guests feedback to the fullest and use that to continually improve our services.
If you ever are back in the area please let us know when you are arriving and we will make sure you are taken care of.
Thank you again and have a great weekend.
Sincerely,
Alex Slingerland
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 10, 2014

Recently stayed at this hotel with my Co-Worker on business. The staff were very friendly and the facilities were top notch.

One thing to note is the beds are a little on the hard side, but i think that is because they are brand new. The hotel just had its soft opening so there may be some small things here and there that you notice. I called out 1 thing and it was immediately fixed. Give the staff a chance.

Loved the pool area, and they are putting the finishing touches on this professional outdoor grill area off to the side of the pool. That's going to be a neat feature for when we return in the future.

Take the time to visit this hotel. Love SPG, and the new owners here have done a good job i think.

Room Tip: Ask for a room facing the pool so you get a small balcony area.
See more room tips
  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpoints2014, Front Office Manager at Four Points By Sheraton Phoenix South, responded to this review, May 27, 2014
Dear norcaljones:
Thank you for taking the time to complete a review of your experience on Trip Advisor for your recent stay with us. We are so glad to hear that we were able to provide a level of service that you could be pleased with. Our guest feedback is very important to us in being a new hotel it helps us to continuously improve our services.
Thank you again for the feedback and we hope to see you again in the future.

Sincerely,
Alex Slingerland
Director of Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points By Sheraton Phoenix South

Address: 10831 South 51st Street, Phoenix, AZ 85044 (Formerly Grace Inn Phoenix)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Ahwatukee Foothills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Best Value Hotel in Phoenix
#12 Spa Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Four Points By Sheraton Phoenix South 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
Four Points by Sheraton Phoenix South is an ideal location for whatever brings you to town. Our Phoenix hotel is minutes from Arizona State University, providing easy access to the entire campus, as well as nearby shopping, dining and more. We are just minutes from local corporate offices and a wide variety of other things to do in Phoenix. Our free shuttle (five mile radius) makes it easy to get around. Find everything you need while on the road. Our Ahwatukee hotel features a variety of free amenities, like Internet access and bottled water, plus other great features like an on-site spa and restaurant. With free parking and free local area shuttle, getting around town couldn't be easier, or kick back and relax at the hotel with a craft beer from our Best Brews™ program. With 9,000 square feet of flexible meeting space, planning Phoenix meetings & events is easy with Four Points. Our hotel team is dedicated to bringing your event to life, whether it's for 20 or 400 guests. Our onsite restaurant, Elliot's Grill, provides excellent catering options for any palate. ... more   less 
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Also Known As:
Grace Inn Phoenix Hotel Phoenix
Grace Hotel At Ahwatukee
Grace Hotel Phoenix

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