We spent two nights 4/27&28 at this property. Earlier reviews were quite complimentary but we felt painted a little brighter picture than we found. It is an older property with up-grading in process. The lobby area makes a very good impression and the there are three internet sites for use by the guests, good idea!. Everywhere you go inside and out there are two to three steps up or down. Only one cut out was found so if you need wheelchair access I would avoid this hotel. The double room we had was pretty basic and not really in keeping with the "Suite" theme. It was nicly decorated and equipped. The bath had not been upgraded. It was small and all white, and lacked a soapdish in the shower and no grab bars with a rather tricky exit required out of the shower/tub. The breakfast was average despite being called a "hot buffet". The only hot items were scrambled eggs, institution style and some very good hash browns. A sausage or strip of bacon woud have been most welcome. They did offer the opportunity to make your own waffles.

We flew into Phoenix on Saturday. We arrived at the hotel around 5:30 p.m. We checked in, was given our room and to our surprise and theirs, it wasn't clean.

A maintenance worker just happened to be there when we found the room in a mess. He immediately contacted the front desk. They were so embarrassed, the owner of the hotel apologized and told us to go into the lounge for dinner and drinks (on him) while we waited for our room to be cleaned.

The rest of the stay was excellent. We couldn't have asked for better service. Every morning we had a complimentary continental breakfast, the van was always available, the staff was extremely friendly and the location was perfect.

We will stay with them again.

Although the basic functions of the hotel were working (lights, roof, bed, bathroom) this hotel is clearly working through significant management issues. The staff were very friendly but clearly untrained and overworked. The location of the hotel is on the fringes of downtown and hiking distance to museums. I did not feel comfortable walking into the park during the daytime just one block away due to a significant homeless population.

Lots of services promised and not provided. The shuttle wasn't running, and the restaurant was closed down - both of those explained to me with "because business is low right now around the holidays." So I guess you should make sure it's going to be busy when you go! The business center has been taken apart - the front desk staff did not know if it was going to be back, since they had no idea it had been taken apart and were quite shocked to find out, when they tried to let me in to use it. Vending machines were out of everything except in the lobby. Staff was very friendly and a bit embarrassed about everything that wasn't available. The room itself was fine. Could be a nice place if they delivered on their promises.