Lots of services promised and not provided. The shuttle wasn't running, and the restaurant was closed down - both of those explained to me with "because business is low right now around the holidays." So I guess you should make sure it's going to be busy when you go! The business center has been taken apart - the front desk staff did not know if it was going to be back, since they had no idea it had been taken apart and were quite shocked to find out, when they tried to let me in to use it. Vending machines were out of everything except in the lobby. Staff was very friendly and a bit embarrassed about everything that wasn't available. The room itself was fine. Could be a nice place if they delivered on their promises.

We stayed here at the beginning and end of a trip to Arizona so we were here during two differernt weekends. The staff was extremely helpful and friendly. I would say they are the best part of the hotel! An elevator was broken during our last stay and it was most annoying, but did not greatly impact the overall experience. We found the place quiet, the complimentary breakfast a notch above some others at similar chain hotels, and the parking adequate. All in all it is a nice and affordable spot for sightseeing in the area.

I was staying in Phoenix on vacation and wanted a great room in the downtown area. This hotel was perfect. Almost every room has an incredible view of the city skyline. My room in particular, overlooked Phoenix's Japanese Gardens, as well as a beautiful park. The hotel offers a free shuttle service that will take you anywhere you need to go within 3 miles. Trust me, there is plenty to do within 3 miles. The shuttle will also take you to the airport. The room itself was extremely clean, and had excellent climate control, which is EXTREMLY important if you are going to be in Phoenix. The pool and Spa are great on a hot day. Also, if you are going to be traveling with children, they receive complimentary Otis Spunkmeier cookies upon check in. The staff here was incredibly friendly too. I had read previous reviews of this hotel before I came and was definitely scared however all of the negative reviews were from before the major renovation/restaffing the hotel undertook last year. As of now, everything in the hotel is practically new. I am definitely going to stay there again if I ever return to Phoenix!

I had a great time at this hotel and did not experience any of what the bad reviews are about. The staff was very friendly and helpful, the rooms were large and comfortable, the free breakfast was great, and the location downtown was excellent. The free shuttle to and from the airport saved us over 30 dollars alone in taxi cab fare (Phoenix Taxi fares are ridiculously expensive) and is also available anywhere downtown. I would highly recommend this hotel to anyone wanting to stay in downtown Phoenix.