I picked this hotel because of the reviews, and honestly, I am at a loss as to what everyone is raving about!
For me.. a clean room is almost everything. I'm also one of those weird folks who check everything out in a room.. partly for my reviews, partly for my Mommy Paranoia. LOL.
First off, the outside and lobby are nice. Very clean. When I arrived, I was able to check in quickly, and the lady was nice. They had cookies out, and some watermelon infused water for guests. So far, so good.
So we get to our room, and I immediately go into "check everything" mode. Bed linens were clean. Pillows okay. Mattresses looked okay, except the wrapper and drinking straw someone stuffed in between them on one bed (Seriously.. the maids didn't notice when they put on the sheets?). Then I check behind the beds, and wish I hadnt. From the sheer amount of dust, dirt and dust bunnies, I could tell no one had even bothered to look back there for a very long time. Nor to vacuum under the air conditioner. The a/c itself would have used a dusting on the vents. Under the work table looked like it had barely been swept in a hurry, and the carpet was still dirty from snacks or something else. The walls near the trash still had food/blood/whatever on them. Walls needed some repainting where furniture or carts had marked up the walls in a few places. Bathroom door looked like someone had tried to punch through it at one time.
Thankfully, the bathroom was clean, and as far as I know, the beds were okay. The fridge was also thankfully clean. But those were the highlights.
We stayed a few nights, and found that, aside from check in, good luck in finding a front desk person. Once, I had a question, so I went down to the front desk to ask someone. I had to use their phone -- at the desk -- to get a hold of a desk person, who answered my question, but remained unseen. Bizarre. Later on during the trip, we tried to make a wake up call. *2* calls and 15 rings later, my husband was able to get someone. Upon checkout, I waited several minutes before giving up and ringing the bell, and then waiting a couple minutes longer. This was like an hour or two before the hotel's checkout time!! Ugh.
So, overall, this stay was Okay at BEST. If I had paid more, I would have been seriously miffed. As it is.. I was highly disappointed, and I seriously doubt I would stay here again. There are many other hotels who do just as well or better for the price.
- Also Known As:
- La Quinta Inn & Suites Phoenix i-10 West Hotel Phoenix
- La Quinta Inn & Suites Phoenix i-10 West Hotel
- La Quinta Inn And Suites Phoenix i-10 West
- La Quinta Phoenix
- Phoenix La Quinta
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