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“Would Not Return” 3 of 5 stars
Review of WorldMark Phoenix - South Mountain Preserve

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WorldMark Phoenix - South Mountain Preserve
3.5 of 5 Condominium   |   4647 East Francisco Drive, Phoenix, AZ 85044 (Formerly Desert Arroyo)   |  
Hotel amenities
GreenLeadersBronze level
Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Would Not Return”
3 of 5 stars Reviewed January 7, 2014

We actually booked this property through RCI (Resorts Club International). I had asked when I made the reservation for a kind/two twin set up as we were traveling with our two teen/adult daughters. The first problem was finding the property as they are listed with RCI as the Desert Arroyo Resort. The property is in an industrial park, which is actually fine and the adjoining nature reserve is great for hiking.

I ran inside to ask if this Worldmark by Wyndham was the Desert Arroyo. I hadn't even gotten to the desk when a time share sales person asked me to come to his desk so that he could "tell me about the area". I said I preferred to wait until after I checked in. Hubby and the girls joined me in line. We checked in and were told about the two pools, two hot tubs and fitness room. Then we spoke with Mr. Salesman who shows us a tub diverter faucet so we would know how to take a shower. He gave us some menus and asked us to fill out a paper "just for our records, it won't be shared with anyone." On that paper was a request for our home, email, phone and annual income. My husband said, "Isn't the information on the check in what the hotel needs?" "Yes, but this is just for us." We refused to provide the information. We also declined an invitation to a free breakfast and 50-minute presentation in exchange for $125. These breakfasts are usually terrible and at least 3x 50 minutes.

Got to our room. One queen and a king. Called the desk and "because you are with RCI you cannot have a room with two twins" (also no garage noted by others here). We took the room with the queen and gave the master suite to our girls. On first glance the unit looks nice. However, the unit did not feel really clean. Our feet were filthy each evening and we weren't walking outdoors without shoes. The kitchen was VERY poorly outfitted for cooking, although I am happy that the resort provided basic spices, 4 coffee filters and two packs of coffee.

Upon going out to the pool, the first day, we noticed about 20 people in one hot tub, 0 in another and only kids in the pools. Apparently no one else had told the front desk and the issue was fixed on the reminder of our trip. Most of the rooms are built around the pool. It was very loud in the bedrooms 10 am on, once the pool was open.

The area is a little shady, so it might not be the best for families wanting to shop or dine nearby. The reason I say this is on one afternoon, we dropped out daughters at the Arizona Mills, an outlet mall close by. Our daughter later related that she had seen a large pool of blood in the main area of the mall with security guards surrounding it. We later learned that the prior day someone had been shot in the parking lot by police after some type of altercation. The girls also said that there are some type of rv-vehicles with stuffed animal bodies upon which children are cruising around the mall, with seemingly little to no adult supervision.

With the range of other properties, I would definitely not return to this one. I found the front desk staff pleasant. Others I spoke with on the grounds (maintenance and housekeeping) were also very nice. Time share sales people too in your face. Public bathroom is next to sales desk. Got solicited a couple of times when using the rest room.

Room Tip: As for a room on the side of the parking lot NOT facing the pool. Although there were people above u...
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  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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85 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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English first
Long Beach
Level Contributor
155 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 stars Reviewed November 13, 2013

As other have said, this property is in a business area and can be difficult to find, but it is right on the edge of the South Mountain preserve, so easy hiking right outside your door. It seems to be a condo complex the bought out....as they have single car garages below them. The units are equipt with residential appliances like ice/water through the door refrigerators, and large washer dryer units rather than the stacked ones we usually see. Our 2 bedroom unit was very nice....really felt like "home". Our only complaint would be the sound proofing is non existant as we were unfortunate enough to have our next door neighbors have a party on our last evening, and the noise from their patio went on till 11pm, then their bedroom butted up to ours, so we could hear their conversations and TV well until 3am....and we sleep with earplugs....it was bad. The pools/spas are very nice and everyone was very helpful here. Will say they have the upgraded bedding/linens which were very nice and pillows were great too.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed September 18, 2013

We arrived September 8th 2013 and stayed 4 nights. We didn't have any problems finding the resort.However we understand why others may have had trouble. The resort is in an industrial park,the driveway to World Mark is at the very end of the road,we did question our self's once or twice wondering which driveway was World Marks. It would be very helpful if the World Mark sign was more easy to see.
When we checked in the staff was friendly, they gave us a list of attractions and fine dining. After we checked in we spoke with a fellow named Joe,who wanted to sign us up for the one hour seminar,we declined to attend as we our World Mark guests not owners and are not planing on becoming owners at this time. Joe asked us a couple more times during our stay if we wanted to attend,once again we said no.
We had a 1 bedroom suit with a pull in garage,the suit was very clean and well decorated. The TV is not HD a small problem lol,all the comforts of home were in the suit,no complaints there. The grounds to the property were very nice,pool was nice as well. The only thing we kept saying to our self's was" where are the people"? we hardly saw anyone around the ground we did see a few people near the pool once in a while. There are no activities at this resort,so if you are used to other World Mark properties that offer activities,don't be disappointed when you find nothing to do at this resort,besides lay at the pool or stay in your room. This also goes for the immediate surrounding area around the outside of the resort. Everything you do will be a drive,everything! If you are wanting to go hiking that is right outside your front door this was a bonus. But other than that you will be bored out of your mind at this resort,unless that is what you came for. We did enjoy the Arizona Mills Mall,which is about 10 minutes away by car. We would recommend this mall, plenty of great stores and very clean.
We will probably not stay at this resort again just for the simple fact that it is not what we expected,it probably would work for others who have seen Phoenix before and just want the relaxation and are not into touring the city.But for my wife and I we kind of needed more,and the surrounding area was a bit unpleasant,you will drive a lot on S. 48th Street, by unpleasant I mean the area looked a little run down.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodland, California
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed August 14, 2013

Arrived after midnight and was impressed by the reserved private garage under our condo. The condo was spotlessly clean and cool. Nicely stocked kitchen and bath. Very spacious 2 bedroo. Fun pool area will water fountains in pools creating a cooler environment in the Arizona heat. Free coffee in the office. Nice staff, but I didn't appreciate an early morning call from the sales agent who wanted to know if we had gotten in alright. I would definitely stay here again!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 30, 2013

We arrived with an RV, unaware that they would have a parking problem. We located a spot and discussed the location with security who was ok with it. The manager was not satisfied but could only suggest we take it to an rv lot where we could park it fot $30\night. He was rude, unhelpful, obnoxious, We will never return and would not recommend this facility to anyone.

  • Stayed July 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bakersfield, California
Level Contributor
50 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed July 16, 2013

I was a guest of my in-
laws for this stay. I haven't stayed in a WorldMark timeshare but one other time. My overall impression was that it was nice, just not super-nice. Most everything worked and was comfortable (except the dishwasher in our unit which was broken). The biggest complaint was the air conditioning. The vents were placed so that the master bedroom was much cooler than the second bedroom. You couldn't really keep both rooms comfortable at the same time. One was too cool while the other too hot. Mildly uncomfortable in Phoenix in July.

The facility itself was great. The small fitness center was always open and even though it only had 2-3 machines, no one ever had to wait. It was always operating at capacity in the mornings. The pool area was actually quite lovely. I noticed maintenance staff working hard to keep it nice and clean. The staff seemed to be decent to me. I didn't have any of the issues with rude staff that other reviewers mentioned.

The biggest drawback of this timeshare is the location. It is oddly socked in between a big business park and the South Mountain Preserve. The South Mountain Preserve is a large and lovely park with trails and wildlife. Staying here in the summer though, we couldn't make use of the trails. The back of the units have a view of the hills, but they are so close, that you hardly have a view of the Preserve other than a close up of the hills. Things you need like restaurants, grocery stores and gas stations are a short drive away. But we found our destinations to typically be a 30-40 minute drive away.

I would go back if invited. But it might be fun to check out other WorldMark properties in the Phoenix area instead..

Room Tip: The are no elevator, only stairs for the upper units. If you have any difficulty getting your lugga...
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hillsboro, Oregon
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
1 of 5 stars Reviewed July 10, 2013

My wife and I had reservations at our Phoenix Worldmark timeshare for one week but we ended our stay early due to the treatment we received from the sales staff and the General Manager who would not take care of the issues we experienced. We checked into our assigned room which was located directly next to the timeshare show rooms where the sales staff was showing rooms to potential new timeshare buyers from early morning to late afternoon. Each morning we were woken by numerous groups of people visiting the show room and the sales office next door. The noise from the banging of the doors, loud conversations of sales people talking loudly on their cell phones on the rear patio (which was directly next to ours) was very inconsiderate and made our stay unbearable and so very unpleasant. We had discussed this with the General Manager several times. He informed us that he would discuss this issue with the sales team to help eliminate the problem. This problem never ceased. We even experienced people staring into the windows of our unit which was quite disturbing and un-called for. On more than one occasion, I spoke to the General Manager about this issue and he told us he would speak to the sales staff about the excessive noise and disturbances that they were creating. On the third and consecutive day of noise when one of the sales managers was speaking loud on his cell phone on the balcony right next door, we called the front desk again to ask them why this was continuing to occur and the General Manager promptly came over with a young female sales manager who proceeded to laugh at our circumstances. She was very condescending and displayed a rude attitude which the general manager never addressed. The lack of customer service was disturbing.
After calling the Worldmark Owners Care office for the third time within three days and telling them how the sales staff was reacting to our repeated requests to be more quiet (not being pro-active and condescending to their owners), we were able to check out early and get our unused timeshare points credited back to our account. Before checking out I had the opportunity to speak with the General Manager to let him know that my wife and I were very disappointed with the lack of professionalism of his sales staff with whom he promptly defended. The guest services department at this Worldmark Phoenix location could use a lot of improvement and learn how to treat their owners more effectively and professionally!
In addition, the unit we stayed in looked clean at first, but on closer examination it was obvious how dirty it really was. We found a couple of hairs on the bathroom shower walls along with filthy floors in the kitchen and living area carpeting. My wife did not even feel comfortable taking a shower let alone a bath. Our issues were not taken seriously and were not eliminated. We were happy to leave this timeshare and do not plan to return. This particular timeshare needs a lot of improvement.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about WorldMark Phoenix - South Mountain Preserve

Address: 4647 East Francisco Drive, Phoenix, AZ 85044 (Formerly Desert Arroyo)
Location: United States > Arizona > Central Arizona > Phoenix
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #9 of 27 Specialty Lodging in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — WorldMark Phoenix - South Mountain Preserve 3.5*
Number of rooms: 87
Official Description (provided by the hotel):
It is nearly impossible for anyone who is in any way sensitive to the beauty and grandeur of nature to stand in this special place and not feel the power that the Pimas refer to as the strong medicine of the South Mountain Preserve. Here, we have rediscovered a special place to share with our owners and guests. This is truly a place of deep relaxation and natural beauty. A place gently cradled in the largest regional wilderness park preserve in the country which covers over 50 square miles of pristine Sonoran desert. Surrounded by unspoiled panoramas and teeming with a stunning variety of wildlife that belongs to this desert community, it is seemingly a remote retreat, minutes from downtown Phoenix. ... more   less 
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Also Known As:
Desert Arroyo Hotel Phoenix
Canyonview Hotel Phoenix
Canyonview Hotel South Mountain Preserve

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