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“A great vacation” 3 of 5 stars
Review of WorldMark Phoenix - South Mountain Preserve

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WorldMark Phoenix - South Mountain Preserve
3.5 of 5 Condominium   |   4647 East Francisco Drive, Phoenix, AZ 85044 (Formerly Desert Arroyo)   |  
Hotel amenities
GreenLeadersBronze level
wi
1 review
1 helpful vote 1 helpful vote
“A great vacation”
3 of 5 stars Reviewed March 3, 2008

We were just there the last week in Feburary 2008 and hope to return. Our accommadations were nice. (2 BR-2 Bath) The furnishings were older but okay. The weather was great so we did not nead the heating or air conditioning which was good as it was so loud when starting we left it off during the night. The staff was great! The pool area was very clean and quite. Excellent location! It was a little hard to find the first night due to poor lighting on the part of the city. With just a few minor touch ups and improvements Canyon View will be in very high demand.

Stayed February 2008
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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73 reviews from our community

Traveler rating
    25
    15
    13
    9
    11
See reviews for
23
21
5
9
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Alberta
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 28, 2008

(Booked 3 months prior) Got checked into our room just before 7pm to find that the room had been missed for cleaning. (Yuck) Stuff everywhere, fecal matter in toilet...I'm sure you can imagine. When we went back to front desk, they told us that there were totally booked and that they would have to call the cleaning staff back in. By 9:45 pm, we still have no room and no cleaning staff had even arrived, so we told the front desk staff that we were considering looking around Phoenix to find another hotel. AFTER ALL THAT TIME, they said they could put us in a little bigger suite. (They were supposed to be fully booked.) Oh gee, thanks. The new suite was not very clean either but it worked fine. When I (very politely) talked to the manager the next day to see about compensation for the inconvenience (or even just an apology), he told us that we were welcome to stay elsewhere for the last two nights. Wow. Nice.

Phoenix was one of the friendliest places that I have ever been. The people are so wonderful...except for the management at this resort!

  • Liked — excellent location, nice outdoor pool and spa
  • Disliked — service, cleanliness
  • Stayed February 2008, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Ulm, MN
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 7, 2008

After traveling clear across the country, we were disappointed with the difference in amenties and cleanliness compared to what was printed in the RCI book through which we booked our unit. The 2 bedroom unit is very spacious and the full size washer and dryer was awesome. However, the carpet was badly soiled, the pool was unable to be used because of a broken pump, the utensils and kitchen items was a mixed and incomplete hodgepodge. To get internet service, we had to go to the clubhouse all the time, no service in the units. First night neighbors stayed up all night loudly partying. What was disappointing, it seemed that our complaints really went nowhere, only handled by an on-site and very young staff. Hopefully after some attention to detail this will be a nice resort in a beautiful and convenient location.

  • Liked — spacious and in a great location
  • Disliked — dirty, didn't seem to have a professional management
  • Stayed December 2007, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pahoa, Hawaii
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 2, 2008

Because of a sudden change in itinerary we made a reservation at Canyonview Resorts Club South Mountain Preserve from a 'last minute deals' website. What a pleasant surprise. The check in was very quick and easy. The rates were unbelievably reasonable and the room was impressive. Very clean, beautifully decorated with full kitchen, bath, walkin closet, flat screen TV and a very comfy bed. The staff was very friendly and informative. We had trouble connecting to the wireless for our laptop - that appeared to be just in our room since we could connect in the office.

Stayed December 2007
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 28, 2007

We stayed here over Thanksgiving while visiting friends and family in Phoenix. Whilst the rooms leave something to be desired the staff here are excellent.

The hotel is well situated to get to most of the surrounding attractions. Although the hotel appears to be going through some kind of expansion or renovation it should be nice when finished.

I have to compliment the front desk staff. The girl that checked us in, Vicky, was so pleasant. She was helpful, gave us good information about the hotel and the surrounding areas and did everything she could to make our Thanksgiving a truly enjoyable experience. The afternoon girl was equally pleasant and helpful (sorry, I can't remember her name). If the rest of the staff are as good and committed as these girls seem to be then this place has a good future.

We will probably return next time we are in town, if the refurb work is complete.

  • Liked — Front Desk staff were so friendly and helpful
  • Disliked — Wasn't quite the finished article - still in transition from condo's to resort
  • Stayed November 2007, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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NJ
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 23, 2007

My fiance and I visted Phoenix, Arizona for 5 days but only stayed in Canyonview for two nights. This villa made our vacation so much more enjoyable. It was the cheapest price from any other hotel on Orbitz and we got more than I'm sure we would have from a franchise hotel. The rooms are extremely spacious, very clean, and furnished beautifully. We got our own garage to park our car in, which was nice when packing and unpacking our luggage, etc. The pool is small but beautiful. The lobby has a flat screen television, computer access and a helpful staff. Although this hotel is somewhat off the beaten path, it's a perfect choice for your Arizona vacation.

  • Liked — Spacious
  • Disliked — Location-off the beaten path
  • Stayed October 2007, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olympia, Washington
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 18, 2007

My husband &I just got back from an anniversary trip to the Grand Canyon. On our way through,we stayed for a couple days in Phoenix at the Canyonview Resort. We were very impressed with this condo community. We paid around $85/night for our mid-week stay. The condo was a 1bdrm with a modern decor that included a 4 person table, a full kitchen (including all necessary cooking utensils, toaster, dishes, etc), walk in closet, plasma t.v., and nice bathroom. Everything was very clean and newly renovated. We felt like it was a bargain. Most of the hotels in or around Phoenix are at least $85/night and you don't get this much room, extras or a garage! We loved having the garage. The most impressive part was the hotel staff. I admittedly hadn't done much research on places to eat around Tempe (where we were staying) so I asked when we checked in. The very nice young lady said "would you like me to do some research for you and print out maps?" I was shocked! I couldn't believe she'd go so above and beyond. We said YES! Within 10 minutes, she called the room to say our information was ready. She had chosen 2-3 breakfast places based on the criteria I gave her and even printed out maps to each. It was so helpful! The least impressive part was the smell and the bed linens. To walk into a condo that looks that nice, it was disappointing to sink into a bed with scratchy minimal thread count sheeets. I'll agree with the other reviewer that said it's obvious they did the renovations on the "cheap." The cabinets had just been painted instead of putting in new, modern cabinets. The linens hadn't been upgraded and there was a hole in the wall that wasn't patched. The smell was horrendous. Everytime we walked in, it smelled like a porta-potty! We would've complained or been moved to a new room if we were staying longer. Still, considering everything, we would stay there again. It's especially a great bargain for FAMILIES who are looking to save a little money by eating in.

  • Liked — Value and staff
  • Disliked — Smell and cheap linens
  • Stayed October 2007, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about WorldMark Phoenix - South Mountain Preserve

Address: 4647 East Francisco Drive, Phoenix, AZ 85044 (Formerly Desert Arroyo)
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #8 of 25 Specialty Lodging in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — WorldMark Phoenix - South Mountain Preserve 3.5*
Number of rooms: 87
Official Description (provided by the hotel):
It is nearly impossible for anyone who is in any way sensitive to the beauty and grandeur of nature to stand in this special place and not feel the power that the Pimas refer to as the strong medicine of the South Mountain Preserve. Here, we have rediscovered a special place to share with our owners and guests. This is truly a place of deep relaxation and natural beauty. A place gently cradled in the largest regional wilderness park preserve in the country which covers over 50 square miles of pristine Sonoran desert. Surrounded by unspoiled panoramas and teeming with a stunning variety of wildlife that belongs to this desert community, it is seemingly a remote retreat, minutes from downtown Phoenix. ... more   less 
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Also Known As:
Desert Arroyo Hotel Phoenix
Canyonview Hotel Phoenix
Canyonview Hotel South Mountain Preserve

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