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“Most horrible customer service I have ever experienced.” 2 of 5 stars
Review of WorldMark Phoenix - South Mountain Preserve

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WorldMark Phoenix - South Mountain Preserve
3.5 of 5 Condominium   |   4647 East Francisco Drive, Phoenix, AZ 85044 (Formerly Desert Arroyo)   |  
Hotel amenities
GreenLeadersBronze level
1 review
3 helpful votes 3 helpful votes
“Most horrible customer service I have ever experienced.”
2 of 5 stars Reviewed June 20, 2012 via mobile

The property is nothing like the pictures. The unit we checked into probably had not been used in some time, as there was dust on all surfaces and carpet very old dirty. Had to call maint on 2 separate occasions for a washing machine that over flowed and flooded the garge in addition to a garge door that would close. With all the problems we were treated as if we caused these problems and we were inconviencing the staff. Beds , couches and orher furnishing old uncomfortable and stake smelling. A/c so loud could not hear Tv or even carry on conversation with someone ten feet from you.

  • Stayed June 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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71 reviews from our community

Traveler rating
    24
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    13
    9
    10
See reviews for
22
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5
9
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Maple Valley, Washington
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 7, 2012

I've read the reviews here and was concerned about our stay at this place. I think that there are valid points in most of the reviews about the condition of the resort. It could use an upgrade. The carpet in our unit did need to be replaced. Kitchen utensils could be increased. However, I've travelled enough over the past 40 years that I know to come prepared. We bring our own bedding because of fragrances. I pack my own kitchen knives, baggies, zip locks, hangars and little items that you would have around your home that you use on a daily basis.

We are hikers and golfers, so this was a perfect location for us. I combined a bit of business with a fun stay and enjoyed the resort. We don't spend much time in our room when we travel, unless the weather is bad. You do need a car and a little research on tripadvisor will clue you in on restaurants and attractions. I also bring my GPS with

Do your homework on tripadvisor and come prepared. This place is what you make of it. Just realize that this is not a 5 star resort but it was clean and comfortable for us.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 4, 2012

This was our first time staying at the Desert Arroyo and found it to be perfect to our needs, despite our hesitation because of previous reviews. The kitchen and restroom were fully stocked and clean. Our only issue we had were the stray hairs on the comforter... But even then that is minor. The apartment looks to have been recently remodeled, but the owners never replaced the carpet. So while it was clean the carpet in our room looked dirty. Overall, this was a very pleasant place to stay and we will be staying here again.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Twin Falls, ID
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 21, 2012 via mobile

Checked in last night late. Blood on pillow case, hair in bed,filthy carpets, used dental floss on kitchen floor, need I go on. Decided to check out a 830 am. Hotel would only refund two nights of a four night reservation. I didn't care left at found new resort to stay in. The only thing the resort has going for it is the proximity to the south mountain park.

  • Stayed April 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Ontario
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed April 18, 2012

My family has stayed at Desert Arroyo three years in a row, always in Feb. or March. Unfortunately we have noticed a decline in service and the state of the property each time.

Pros - The only real pro is that hiking on South Mountain is right outside your door. Restaurants and shopping nearby. You really do need a car to get around though. The pool area is small but decent.

Cons - One big annoyance of this place is you can't get internet in your room. The signal isn't strong enough, so we were constantly having to go to the lobby or pool area to use the internet. If you had a room right next to the lobby you might be okay, but this has never been the case for us.

We have always stayed in a 2 bedroom suite, and they are just okay. The carpets should have been replaced about 20 years ago. Apparently some suites have renovated kitchens but in three years we have never managed to get one.

The maintenance and service have declined each year we have stayed here. This year we had no table and only 1 patio chair on our balcony, instead of the usual 4 chairs and table. We called to ask if we could get some, as we like sitting and eating outside. We were told "No, you can't." Seriously?? So no sitting outside for us.

On this recent visit, the kitchen barely had enough utensils and dishes to allow us to prepare a meal. I attempted to hang a towel on the rack in the bathroom and it fell right out of the wall. The dresser drawers in our room wouldn't stay closed as the dresser was broken. Not one single clothes hanger to be found in our closet..... etc. etc. The list just goes on.

In the last year they cut their cleaning service - you now have to take out your own garbage, wash your own towels etc. Annoying when you are on vacation.

Two years ago on my first visit I would have recommended this place. I no longer would. There are nicer places to stay, in better areas.

  • Stayed February 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Verona, Wisconsin
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 7, 2012

Location is convenient to airport, shopping, Cactus League parks AND South Mountain Preserve. Fantastic hiking right outside the door. Staff were friendly and helpful. Our unit was very nice and well appointed.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Bend, Indiana
Top Contributor
77 reviews 77 reviews
38 hotel reviews
Reviews in 51 cities Reviews in 51 cities
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed January 18, 2012

We are members of Raintree Resorts which owns this property. Our trip was primarily to attend the Rock, Gem and Mineral shows in Tucson (yes it's over 100 mile drive!), but we also wanted to see the Grand Canyon and enjoy the Phoenix area.

Our unit was in the bldg closest to check in, main level, no garage - but a dedicated parking space. The unit was spacious, spotless and well appointed with 2 bedrooms and 2 full baths. Our patio faced the pool area and every evening there were quail and rabbits that came to feed on the grass. The units are at the end of a business/light industrial area which really has no retail offerings so you will need a car. We loved the fact that there are hiking trails you can access from the property and take advantage of the great park/trail system (and we did some geocaches there too).

Lots of restaurants and shopping just a few minutes drive. No planned activities at this resort, but a nice pool/ hot tub area and the office area had computers to use.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about WorldMark Phoenix - South Mountain Preserve

Address: 4647 East Francisco Drive, Phoenix, AZ 85044 (Formerly Desert Arroyo)
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #8 of 25 Specialty Lodging in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — WorldMark Phoenix - South Mountain Preserve 3.5*
Number of rooms: 87
Official Description (provided by the hotel):
It is nearly impossible for anyone who is in any way sensitive to the beauty and grandeur of nature to stand in this special place and not feel the power that the Pimas refer to as the strong medicine of the South Mountain Preserve. Here, we have rediscovered a special place to share with our owners and guests. This is truly a place of deep relaxation and natural beauty. A place gently cradled in the largest regional wilderness park preserve in the country which covers over 50 square miles of pristine Sonoran desert. Surrounded by unspoiled panoramas and teeming with a stunning variety of wildlife that belongs to this desert community, it is seemingly a remote retreat, minutes from downtown Phoenix. ... more   less 
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Also Known As:
Desert Arroyo Hotel Phoenix
Canyonview Hotel Phoenix
Canyonview Hotel South Mountain Preserve

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