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“Excellent customer service” 5 of 5 stars
Review of Radisson Hotel Phoenix Airport

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Radisson Hotel Phoenix Airport
3.0 of 5 Hotel   |   427 North 44th Street, Phoenix, AZ 85008   |  
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Ranked #16 of 174 hotels in Phoenix
Tucson, Arizona
1 review
“Excellent customer service”
5 of 5 stars Reviewed October 29, 2013

This is the only Radisson I will stay at when I am flying out of town. Close to airport and the shuttle is an added benefit. Staff are exceptional and go the extra mile to make you feel comfortable. Our room was on 7th floor and very quiet. Restaurant food was tasty and reasonably priced. Media center was a plus.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadGM, General Manager at Radisson Hotel Phoenix Airport, responded to this review, October 31, 2013
I appreciate you sharing your experience of excellent customer service at the Radisson Phoenix Airport. You have pointed out some of our best features including quiet rooms, RBG Bar & Grill and great business center. We look forward to our next chance to go the extra mile for you.
Sincerely,
Ted Trembath -General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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438 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed October 24, 2013 via mobile

I highly recommend this hotel. Close to Phoenix Sky Harbor airport. Shuttle service is provided and leaves on schedule. Great food in restaurant and the hotel staff provides excellent service. Rooms are clean and comfortable, however does not provide refrigerator or
microwave.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadGM, General Manager at Radisson Hotel Phoenix Airport, responded to this review, October 25, 2013
Thank you for your feedback and for taking the time to write about your experience at the Radisson Phoenix Airport. I appreciate your specific comments about the clean rooms and value you received. I look forward to your next stay.
Best wishes,
Ted Trembath -General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester, United Kingdom
Senior Contributor
45 reviews 45 reviews
45 hotel reviews
Reviews in 33 cities Reviews in 33 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 17, 2013

The Radisson is convenient for the airport, with a handy shuttle bus, but there are clearly competitors. Our room was a good size, well designed and decently equipped, but both it and the rest of the floor were very much in need of refurbishment. The big plus was the staff, who went out of their way to help and in particular to suggest places to see (when plans were disrupted by the Government shutdown). Overall a reasonable airport crash-pad, but in a competitive market.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadGM, General Manager at Radisson Hotel Phoenix Airport, responded to this review, October 19, 2013
Thank you for taking the time to share your review of the Radisson Phoenix Airport. With many hotel choices, I am pleased you chose the Radisson and found that the staff go out of their way to help. That is the best part of our hotel and our "Yes I Can" service culture. Although we have completed the first floor renovation, we are in the planning stages to refresh the guest rooms and corridors. But in the mean time, our staff is here to serve you and all of our guests with our 100% Satisfaction Guarantee!
Sincerely,
Ted Trembath - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Royal Palm Beach, Florida, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 15, 2013

I was impressed with the staff! It started at check-in and continued throughout my stay. The shuttle driver, bartender, etc all exceeded my expetations. The location was perfect, so I was able to return my rental car early, then just take the hotel shuttle to the airport on the day I flew out. The workout room was nice, and the bar offered nice selections. I did not have the opportunity to dine in the hotel, but the food I saw served looked very nice. The room was clean and nicely decorated, the bed was very comfortable, and the water pressure in the shower was the best! :-) I would definitely stay here the next time I have business in Phoenix!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadGM, General Manager at Radisson Hotel Phoenix Airport, responded to this review, October 19, 2013
Thanks for your great feedback regarding the friendly staff. We know you have choices in travel and it is heartwarming to hear that the team is what impressed you most - although it is tough to beat good water pressure too. Hope to see you back when travel brings you to Phoenix again!
Best wishes,
Ted Trembath -General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chanhassen, Minnesota, United States
1 review
4 of 5 stars Reviewed October 10, 2013

Great customer service here, from the shuttle driver, to the front desk agent, to the server in the bar to the maintenance person who helped me get into the workout room. The remodel was well done - nice attention to detail throughout. Easy and and out from the airport; would absolutely stay here again when I'm back in town for business

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadGM, General Manager at Radisson Hotel Phoenix Airport, responded to this review, October 11, 2013
It is great to hear from a seasoned business traveler like yourself and thanks for taking the time to share! Our expanded fitness center is just one of the great amenities that go along with the great customer service at the Radisson Phoenix Airport. I look forward to welcoming you back on your next trip to Phoenix!
Best wishes,
Ted Trembath - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tecumseh
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2013

My wife and I would highly recommend staying at this hotel. The newly remodeled interior was spotless and the restaurant clean and freshly decorated. The buffet breakfast has far more to offer than most hotels, and the service from the staff throughout the hotel was exceptional. As people who travel often, we have had the opportunity to visit many types of hotels in different price ranges. In my opinion it would be very difficult to find a hotel with this much to offer in this price range.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadGM, General Manager at Radisson Hotel Phoenix Airport, responded to this review, October 11, 2013
Wow - thanks for the excellent review of the Radisson Phoenix Airport. I appreciate your insight on the value that our newly remolded hotel can offer to travelers coming into the Phoenix area. I will pass on the exceptional comments to the team as that is what drives them to serve guests who keep coming back to the Radisson (their home) in Phoenix. See you soon!
Sincerely,
Ted Trembath - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sedona, AZ
Top Contributor
50 reviews 50 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 8, 2013

Found about the park and stay at Radisson Hotel near the Phoenix Airport. It was soooo convenient. We parked our car, had already checked in on line, picked up our key in the lobby and slept in a comfortable and clean room. Next morning, we were taken to the airport by the personably, Kelly, and dropped right off at the airline. It was fast and easy. Much easier than the airport security. When we returned, Kelly picked us up and dropped us off at our car. We are going to do this every time from now on. The price is right and it is so much better and trying to get to the airport on time. We chose Radisson for the quality and location. Yes, there are cheaper hotels, but this is truly the best.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadGM, General Manager at Radisson Hotel Phoenix Airport, responded to this review, October 11, 2013
Thanks that great review of one our popular packages available on the website! It is great to see our new self check in kiosk technology is being warmly received by seasoned travelers like yourself. So many folks from the greater Arizona area use that Sleep, Park and Fly package because it is so convenient. Thank you for sharing it here on Trip Advisor. I look forward to your next trip out of town and chance to stay at the Radisson again!
Sincerely,
Ted Trembath - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel Phoenix Airport

Address: 427 North 44th Street, Phoenix, AZ 85008
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Phoenix
#18 Romantic Hotel in Phoenix
#20 Family Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Radisson Hotel Phoenix Airport 3*
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Also Known As:
Radisson Phoenix
Phoenix Radisson

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