We stayed two separate times during October. My observations:

1. SHUTTLE: If you stay at the Radisson near the airport and call for a shuttle, MAKE SURE you tell the driver you are staying at the Radisson Airport North. There are two Radisson hotels near the airport, and the driver did not ask us about which hotel we were registered--we had no idea there were two of them!

When the shuttle arrived (after two calls), he took us to the WRONG Radisson hotel. I would have normally just stayed at the hotel where we were taken, but since I booked a special deal, I was obligated to stay at Radisson Airport North. The driver then did not want to drive us to the correct hotel. After 45 minutes of waiting at the"other" Radisson, his manager convinced him to take us to the Airport North.

2. SHUTTLE PART 2: There is no 24 hour free shuttle at this hotel. They begin the shuttle service at 5 am, so if you have a 6 am flight you better plan on spending $15 for a 3 mile taxi ride.

3. CUSTOMER SERVICE: The second time I stayed here the front desk clerk was outside smoking a cigarette. After 5 minutes of puffing away he showed up and checked us in.

While I don't have a degree in Hotel Management, I thought this was unacceptable---especially since he was in full view of the front desk from his smoking area outside.

3. ROOMS: Clean and comfortable. The rooms come with a "Sleep Number" bed so you can adjust the bed to your liking.

4. BREAKFAST BUFFET/RESTAURANT/LOUNGE: It wasn't free, but the breakfast buffet had a good selection of hot and cold food. Service in the restaurant (both dinner and breakfast) was good. The lounge also had good, attentive staff.

While the rooms were comfortable and I genuinely liked the restaurant and its staff, those components don't make up for waiting 45 minutes for a shuttle driver to take us to the correct hotel or a front desk clerk who attaches more importance to his cigarette than his job. I'll be going to Phoenix several times per year, but will probably choose a different hotel.

We wanted a hotel close to the airport followinga latish arrival at Phoenix from London. Following a very long delay at Immigration because their computers had crashed we finally reached the hotel at about 8 p.m. Parking was plentiful and check in very efficient. We were very please with the size and cleanliness of our room. The bed was exceptionally comfortable. Room service arrived within the promised 20 minutes and the food was very good. Check out the following morning was equally swift.

All in all this hotel is highly recommended by us.

I would not have chosen to stay here but it was booked for me and I was pleasantly surprised.

I liked the desk and the Aeron desk chair. Room service was fast and pretty good.

The beds are Sleep Number by Select Comfort and I didn't find them that comfortable, despite all of the people on commercials who kvell about them.

I booked this hotel based on reviews and was NOT disappointed. The staff at this location is great, especially Jahanna (Assistant Front Office Manager). The location is easy to get to/from the airport so it's great if you're going to be in and out of the city quickly. Rooms were clean and very comfortable. It's an awesome place at a great price. I would definitely stay here again.