We stayed two separate times during October. My observations:
1. SHUTTLE: If you stay at the Radisson near the airport and call for a shuttle, MAKE SURE you tell the driver you are staying at the Radisson Airport North. There are two Radisson hotels near the airport, and the driver did not ask us about which hotel we were registered--we had no idea there were two of them!
When the shuttle arrived (after two calls), he took us to the WRONG Radisson hotel. I would have normally just stayed at the hotel where we were taken, but since I booked a special deal, I was obligated to stay at Radisson Airport North. The driver then did not want to drive us to the correct hotel. After 45 minutes of waiting at the"other" Radisson, his manager convinced him to take us to the Airport North.
2. SHUTTLE PART 2: There is no 24 hour free shuttle at this hotel. They begin the shuttle service at 5 am, so if you have a 6 am flight you better plan on spending $15 for a 3 mile taxi ride.
3. CUSTOMER SERVICE: The second time I stayed here the front desk clerk was outside smoking a cigarette. After 5 minutes of puffing away he showed up and checked us in.
While I don't have a degree in Hotel Management, I thought this was unacceptable---especially since he was in full view of the front desk from his smoking area outside.
3. ROOMS: Clean and comfortable. The rooms come with a "Sleep Number" bed so you can adjust the bed to your liking.
4. BREAKFAST BUFFET/RESTAURANT/LOUNGE: It wasn't free, but the breakfast buffet had a good selection of hot and cold food. Service in the restaurant (both dinner and breakfast) was good. The lounge also had good, attentive staff.
While the rooms were comfortable and I genuinely liked the restaurant and its staff, those components don't make up for waiting 45 minutes for a shuttle driver to take us to the correct hotel or a front desk clerk who attaches more importance to his cigarette than his job. I'll be going to Phoenix several times per year, but will probably choose a different hotel.
