Oh. My. God. I have never stayed anywhere, where TWICE in one night, other guests tried to come into our room. They weren't breaking and entering... the first was an honest family, given a set of keys for OUR room, when we were already checked in. The second time, I don't know who it was--but they had keys. Both times, it was 2am and then 6am in the morning. Then the overly eager housekeeping service walked in at 8am without knocking.
It was so bad, it was funny.
The room itself was clean, they have a fridge to keep food items, and they have a free wine/beer hour with a small buffet and free booze. Free is awesome as long as you are not picky about quality.
At the end and beginning of the stay, Mike or Mark or whomever the night manager is, was completely rude, unapologetic and blamed all of our problems on other people, specifically, his employees. My opinion regarding that is poor employee performance reflects poor training and management. Which had nothing to do with us, yet he took it out on us. And his attitude was rude. If he would have had a better attitude or at least been polite about it all, we would have easily been easy going about it.
I typically have reasonable expectations for the hotel industry. But this experience just set a new record for rudeness. I encourage a response from this specific hotel, simply because I am astonished that our experience even happened. I'd be amused to hear what explanation they have, provided it's at least a little different from the one we heard at the hotel, which was "it's all my employee's fault."
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, Girlfriend getaway, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Great food / Wine, Shopping, Concerts / Music festival