The hostess that took us to the table was rude because we wanted a booth and proceeded to take us to a table even though there were several booths avalible. They said that we needed to specify what type of seating we wanted on the phone even though it was never mentioned. My wife went up to her station being that it was our anniversary that we wanted a booth. The woman slammed her pen down and said FINE and stormed off and took us to a booth. Our server seemed pre-occupied and said for us to get our drink and appetizer order in since he had to visit several other tables as well. My drink went several times empty as he walked by several other times. Asked for a manager and him and the server were both comfrontational and said "i'll make up for this" The server was rude when we asked for the check and told us he was going to bring in a special dessert and continued to describe it in a unappatizing manner. We said we just wanted the check he told me that "Im bringing it out and somebody is going to try it". Manager's way of making up for it was a 10.00 discount off our check. We both left the resturant extremely upset and completely ruined our anniversary.
If you own or manage Pointe In Tyme at Pointe Hilton Tapatio Cliffs Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.