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“Twice as nice!!” 5 of 5 stars
Review of Marriott's Canyon Villas at Desert Ridge

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Marriott's Canyon Villas at Desert Ridge
4.0 of 5 Hotel   |   5220 East Marriott Drive, Phoenix, AZ 85054 (Desert Ridge)   |  
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Ranked #13 of 175 Hotels in Phoenix
Certificate of Excellence
Nebraska
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Twice as nice!!”
5 of 5 stars Reviewed October 27, 2013

Just got back from a girl's trip to Phoenix. Stayed at Canyon Villas. We stayed in a 2 bedroom villa. The villa was wonderful and in our opinion was not dated. The bathrooms were great especially the king bedroom one. Spacious. Kitchen was well equipped.

The best part of this property is the ability to use the JW Marriott Hotel's amenities. It is within easy walking distance or they do have shuttle. The JW hotel is fabulous!! Both properties have great pools. The Marriott's pool has a classier feel and great poolside service while the Villa's pools seemed to be a little more relaxed but people seemed to be enjoying their time there too.They have activities for families and kids. I don't know if the JW offers this. It is much more formal. The grounds are beautiful at both properties. Just a different vibe at each but good either way.

We used the spa facilities at the JW on our last day. After checking out of the Villas in the am we spent the day at the JW's pool. We showered in the spa and got ready for our flight home. The spa was beautiful. Wish we had gotten some kind of service there but didn't fit into our shopping plans.

This property is very convenient to Loop 101 and there is plenty of shopping and eating relatively nearby. Walking? would depend on your fitness level. We did not try the poolside food at the Villas but the food at JW was pretty good.

Basically it's like getting 2 resorts in one! I plan to return to this resort with my family sometime. Loved it!

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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521 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
bloomfield hills, MI
Level Contributor
65 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed October 23, 2013

Stayed in a 2 bedroom villa for a week. We requested a unit by the pool. We were right behind the pool and on the ground floor. It was often loud with people walking by all the time and no view whatever other than the faux boulders which surround the pool. However, that is what we asked for, so our mistake. The unit itself is roomy and the kitchen well stocked. However, the furniture and carpet is dated and I suspect not very clean. The weather was beautiful and warm and lots of bare feet which always seemed to be black on the bottom. We are big pool goers and this pool was pretty ordinary. The best part was the ability to use the wonderful pools at the JW Marriott with shuttle service. Had it not been for that, I would have been very disappointed. The staff was most pleasant. We were offered a return visit at a very low price by the Vacation Club rep but weren't interested...no hard sell which we appreciated. We understand the property is being remodeled next year. I think they should have done it this year...it is definitely time.

Room Tip: Try for a golf course view on the top floor. Rooms around the pool have no view at all and would of...
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
saint louis
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 14, 2013

This was our second trip to Phoenix and our first time at Canyon Villas. We had a special offer from Interval International that we took advantage of - only disappoinment was that it was only for an efficency or hotel type room. We definitely would go back to enjoy a larger room. The room was very nice however considering we didn't spend a whole lot of time in there. Loved having a coffee pot, microwave and small refrig though. We understand they are upgrading rooms in 2014 (furniture alittle dated).

The grounds are beautiful and all the staff were very helpful and informative. The pool here is very nice and good size by the main entrance. We did not try the quiet pool that was further down as while we were here it was not very busy and very few kids. Besides the bar and food was only available at this pool. Felt the prices were reasonable and they did happy hour pricing in the late afternoon. Used the workout facilities which were small but alot of great equipment.

The big plus at this Marriott is you are right next to the JW Marriott (which is largest hotel in Arizona) and a huge shopping mall. They provide shuttle service back and forth to these at no charge. Our driver 'Damian' was tremondous and helpful with all kinds of tips. The JW Marriott has an unbelievable pool area with the Lazy River where you float around in big tubes. Several nice restaurants and bars with great happy hours here. The shopping mall has alot of restaurants too.

The biggest highlight was the Grand Canyon tour with Detours which you can book through the Marriott Villas but we did it separately and got a better discount with triple A (AAA). Our tour guide 'Montana' absolutely made the trip a success. He was so informative and funny. It is a long day - 12 to 13 hours but the time passed fast because of him. Stopped at the Red Rocks in Sedona and several locations through the Grand Canyon. The sandwiches you order for lunch are amazing. This is a must if you have never done it.

Room Tip: We followed others tips and went for the third floor and by the golf course. Very quiet. Building...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
altoona, pa United States
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed October 14, 2013

We own 2 weeks of timeshare here and already this place needs an overhaul. Makes you wonder where all the maintenance money is going. We had a 2nd floor room near the Main building. Asked for 3rd floor but was told none were available. With this place, it is 1st come-1st serve. They show no priority preference to Marriott Gold members who own 2 weeks there. The door to our Master bedroom was warped and would not close. Was repaired before we left. Furniture is chipped and worn. Doors are all banged up and have black marks. We are done here for awhile. Time to try a fresher hotel or resort in a less noisy environment.

Room Tip: Call ahead 2 weeks for room type request. Check in early on a Saturday to get that request.
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  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott's Canyon Villas at Desert Ridge, responded to this review, October 22, 2013
Thank you for taking the time to provide a review of Marriott's Canyon Villas. While we appreciate your feedback, it is disappointing to hear about the poor quality of your villa. This is not typical of our resort experience and we would appreciate an opportunity to address your concerns. Please contact our customer care team at 800 860 9384 or via email at customer.care@vacationclub.com so that we may personally respond to you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed October 12, 2013

Small room that's in great need of upgrade! Uncomfortable bed! A/C either on full blast, and blowing right on the bed, or completely OFF! There is no control to regulate the fan speed, so it's all or nothing. Towels have holes in them, and quite worn! Room is small!! 'Kitchen' is a joke! Tiny sink, mini everything. If you're used to any quality, better look somewhere else! This place is anything BUT quality! Fair warning!! It's pretty bad!!

Room Tip: Ask at front desk if they have a larger room. I haven't seen all the rooms, but it seems like s...
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  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott's Canyon Villas at Desert Ridge, responded to this review, October 22, 2013
Thank you for taking the time to provide a review of Marriott's Canyon Villas. While we appreciate your feedback, it is disappointing to hear about the poor experience at our resort. This is not typical of our resort experience and we would appreciate an opportunity to address your concerns. Please contact our customer care team at 800 860 9384 or via email at customer.care@vacationclub.com so that we may personally respond to you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed October 11, 2013

Clean and well maintained; being completely renovated next year to keep it fresh. Great service. Access to the amenities at the JW next door. Lots of activities to participate in. This is a timeshare so you will be asked to attend a presentation which you are free to refuse, but if you do attend they are not high pressure. We had a mixture of weather this week which added variety to our trip. On Monday morning they have activity vendors present their services so you can also plan things to do in the area such as horseback riding, Segway tours (fun and easy to ride), train trip up Verde Canyon, ATV tours and others.

Room Tip: Higher level rooms add great views of the beautiful desert vistas
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san francisco
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 6, 2013

My parents are long time Marriott timeshare holders. The Canyon villas are consistent with other properties. The decor, mattress quality and service was consistent with other locations. This location is very family friendly. I felt a little overwhelmed with amount of children in the pool area and the lack of supervision. I also felt this location may caterer to a different marriott timeshare owner.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott's Canyon Villas at Desert Ridge

Address: 5220 East Marriott Drive, Phoenix, AZ 85054
Location: United States > Arizona > Central Arizona > Phoenix > Desert Ridge
Amenities:
Business Center with Internet Access Children Activities ( Kid / Family Friendly ) Restaurant Wheelchair access
Hotel Style:
#5 Luxury Hotel in Phoenix
#11 Romantic Hotel in Phoenix
#13 Family Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Marriott's Canyon Villas at Desert Ridge 4*
Number of rooms: 504
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Also Known As:
Marriott`s Canyon Villas Hotel Phoenix
Marriotts Canyon Hotel
Marriott Vacation Club Phoenix
Marriott Phoenix
Phoenix Marriott

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