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Pointe Hilton Tapatio Cliffs Resort: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 264 Reviews
5.0 of 5 stars
101
4.0 of 5 stars
93
3.0 of 5 stars
32
2.0 of 5 stars
25
1.0 of 5 stars
13
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#11 of 172 hotels in Phoenix
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  • Hotel class: 4 of 5
  • Rooms: 585
  • Address: 1111 North 7th Street Phoenix, AZ 85020
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Description: Attractive all-suite resort village of Spanish Mediterranean architecture set in 450 acres of desert and mountain park. This description is based on information provided by the hotel.
Fitness Center Free Parking Pets Allowed Restaurant Room Service Swimming Pool
Check Rates: $178 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Pointe Hilton Tapatio Cliffs Resort

( 155-159 of 264 )
“Good Golf and Pool location”

Pointe Hilton Tapatio Cliffs Resort

Jan 18, 2006
8/9 found this review helpful

I attended a conference at this location in January of 2006. It’s not a location where you will find every detail “perfect”, but I’d say most people enjoy their stay (I did)

The good: The rooms are very nice. I had a King suite, that included a separate living space ( TV, mini bar and coffee maker) from the bedroom and bath area. Its similar to Embassy Suite Romm design. The room had a nice view and overlooked one of the many pools. I don’t know exactly how many pools the property had, but there was a large selection of both pools and hot tubs. The staff is very accommodating and my check in was handled quickly and in a very professional manner.
There is a very limited selection of restaurants (two). The restaurants are adequate, but your best bet is to go elsewhere. The $179.00 per night rate seemed reasonable for Phoenix in Janaury.

The not so good: I was surprised at the number if small issues I experienced: the bedspread was stained, I had problems connecting to the in-room internet and could not get anyone on site to assist (I was directed to an 800 number, with a 20 min wait), the high speed connection is $9.95 per day, one of the room phones had a static and there was a noticeable rattle in the air conditioning unit. On the positive side when I notified the desk of these problems, they were addressed immediately with a follow up phone call to confirm they were taken care of. I was attending a meeting at the hotel and the meeting rooms were uncomfortably cold.

Overall – if you are looking for golf, a little hiking and some time in a pool- book with confidence. One warning- The location is HUGE. I if you have any difficulty walking you may want to make special arrangements for a room near the lobby, or if you are with a group make sure your rooms are close together.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
snowbiz100's Summary
Date of Stay: January 2006
Member since: March 07, 2005
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Average price*: $178 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Over-rated”

Pointe Hilton Tapatio Cliffs Resort

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2 of 5 stars
United States
Jan 16, 2006
2/5 found this review helpful

I stayed at the Hilton Tapatio Cliffs and was seriously disappointed. The desk clerk was preoccupied with personal business at check-in and the concierge was particularly snobbish and arrogant. I paid around $250 a night for a king suite and was disappointed that the advertised wireless internet service was only available in the lobby for an additional charge, as was the ethernet service in the rooms (even more charges). I was told they do not cater to business customers. The nicest aspects of the hotel were the bed linens and the exceptional cleaning and grounds keeping staff. It is a fine hotel if you are only in Phoenix to golf, you have no work to do, and you stay away from the administrative staff.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Verbenimus's Summary
Date of Stay: January 2006
Member since: January 16, 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
I recommend this hotel for:
Older travelers
Was this review helpful? Yes No
Check Rates
Average price*: $178 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“My son had a blast! I was very pleasantly surprised!”

Pointe Hilton Tapatio Cliffs Resort

Jan 5, 2006
5/7 found this review helpful

My son and I visted last spring to warm up from a rather long snowy winter. I had never stayed at a Hilton, but the reviews were good and the price was great so I thought we would try it. I was very pleased with the room. It was clean, nicely decorated, had plenty of room and a small patio. The best part was I never heard my neighbors once! My son loved the pools. They were never very crowded and the staff had pool games they played with all the kids, while I relaxed poolside. The sister resort has a lazy river and putt-putt golf- you can hang out there as well. My son keeps asking to go back! I think we will!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: April 2005
Member since: January 05, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
I recommend this hotel for:
An amazing honeymoon, Families with young children, Families with teenagers
Was this review helpful? Yes No
Check Rates
Average price*: $178 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Awesome...”

Pointe Hilton Tapatio Cliffs Resort

Nov 21, 2005
3/8 found this review helpful

What a great time we had here. We stayed over July 4th weekend, and there was so much to do. The rooms were very cool. I just loved the way the hotel was snuggled into the mountains. Definately will stay here again!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $178 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Great visit”

Pointe Hilton Tapatio Cliffs Resort

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5 of 5 stars
Mystic, CT
Nov 11, 2005
6/6 found this review helpful

Been travelling a ton for business and we were booked in the Cliffs for a two night stay. I was put in an end suite that was tremendous, beautiful living room, bar, 2 bathrooms and a beautiful bedroom w/ small porch overlooking the valley.

Had room service the first night and food was great. pools were beautiful and clean, check in was flawless and service wa terrific w/ them driving me to my room in a van.

wish the wife and kids were w/ me.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MysticKid's Summary
Date of Stay: November 2005
Member since: October 28, 2003
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
I recommend this hotel for:
Families with young children, Families with teenagers, Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $178 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Pointe Hilton Tapatio Cliffs Resort

( 155-159 of 264 )
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Pointe Hilton Tapatio Cliffs Resort Also Known As

Address: 1111 North 7th Street, Phoenix, AZ 85020