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“great place” 5 of 5 stars
Review of Pointe Hilton Tapatio Cliffs Resort

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Pointe Hilton Tapatio Cliffs Resort
4.0 of 5 Resort   |   11111 North 7th Street, Phoenix, AZ 85020   |  
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Ranked #77 of 174 Hotels in Phoenix
Bellingham WA
1 review
8 helpful votes 8 helpful votes
“great place”
5 of 5 stars Reviewed March 8, 2005

We stayed here 3 nights at the end of February 2005, with a family of 4 (two kids aged 6 and 9). The one bedroom suite in building 5 of the Hidden Valley was classy, fairly large, mostly quiet and spotless. It was a bit tricky to find our room, even with their map. We got a package deal thru Costco Travel for around $550 for 3 nights. The beds were extremely comfortable. Be sure to ask for a room near The Falls if you have kids, as this place covers a lot of real estate and has hills and stairs.

The restaurant near the pool had excellent food (from the kid stuff, burgers, exotic drinks to the spa-like salads) and the service was above average, especially Summer. The prices were quite reasonable. The restaurant near the golf course had very tasty food, but the service was a bit slow on both mornings and the one night we ate there. They seemed to be short staffed in the mornings. The breakfast buffet was outrageous at $18 for adults, but a steal at $5 for kids. The quality of food on the buffet was very good. We ate at the Mexican restaurant one night and it was reasonably priced, good service, but the food was only okay, not great. It was more of a sports bar atmosphere.

The pools were very clean, uncrowded, plentiful and beautiful. We loved hearing the waterfalls. We took one look at the water slide and did not try it. It appeared too narrow for adults, and our girls were not interested in a dark fully enclosed black pipe. There were 2 boys around age 11, who were really enjoying it, however. We liked that we were able to borrow tennis rackets and balls and introduce our kids to tennis. They let us take the kids for a ride in the golf carts, also for free. Both my dad and my husband went for a 4 mile hike around a butte right from the door of the hotel. They said the views were very nice.

Down the street a bit is a Starbucks, Target, Chili's, Boston Market, El Pollo Loco, and Sonic Burger.

We also did a day trip to the Squaw Peak Point Hilton where there are reciprocal privileges. We had a car so we drove, but they have free shuttles between the hotels available. The Lazy River was as warm as bath water and only 3 ft deep (safe for our 6 year old). The current kept us going for about 15 minutes around the loop. We were not charged for the inner-tube. It was also not very busy at this Hilton. We played some miniature golf, and again no charge. Their water slide was fun for my 9 year old, but she said the water was cold (it was only around 65 degrees air temperature that day). They did not have much pool side service, and the food was not as healthy as the Tapatio. There were nets up for water volley ball. Their wild west theme was pretty cute.

Stayed January 2005
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,574 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (285)
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Boston
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 1, 2005

Stayed here last week in a Presidential Suite - it was very nice. Staff were very accommodating. Great hiking trails right in back of hotel. Only negative - the hotel is a little dated. Would definitely stay there again.

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed February 25, 2005

I stayed at the Tapitio Cliffs for three nights on a business trip. The staff were extremely friendly, helpfull and eager to please. The resteraunts at the resort are all top notch and the rooms are very nice and clean. The resort itself is in a beautiful setting and there is plenty of hiking and golf to keep anyone busy. I would recommend this hotel to anyone and will stay there again when in Phoenix.

Was this review helpful? Yes 3
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A TripAdvisor Member
2 of 5 stars Reviewed February 22, 2005

We only stayed one night [and that was enough]. there's no room when you pull in by car. Your vehicle is offered to be 'valet' parked. they sent us to our room in a long roudabout way which took a long time to get to. However, we discovered how short a distance we actually were from the lobby, yet it took a five minute walk to get to our room based on their directions. The gentleman that valet parks was rather abrupt and unpleasant and not very professional; you expect at night]. The suite was outdated and old and we paid $199 for one night; which we felt was a rip off. We did find their restaurant [they have several] to be decent and pleasant for a casual dinner. It was too much of a fisasco to get to our car since they valet parked it, and yet we found it close to our room after we checked in. We would not go back again. Maybe 20 years ago it was a nice place but we were disappointed.

  • Stayed February 2005, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 12, 2005

Im very surprised at some of the low reviews, we stayed 2 nights in the presidential suite, right by some stairs that lead up in the cliffs with a pool, how stunning at night! Private too..
The pools were great , lots of them... Kinda like a cruise just put up your flag on your lounge chair and someone came running to get you anything...
Id have to say the best meal ive ever had was the dinner we had at the pointe over looking all downtown, Yes we paid over 400.00 dollars so it should be, you could let the chief prepare anything for you that he felt like but we had a differant glass of wine with every dish. Ive been alot of places before but i still think of that dinner!
The jazz band was wonderful, the singer great.
We will take the kids next time, proberly this summer.
LOved it!

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed February 10, 2005

The staff at the Ponite Hilton Tapatio Cliffs was outstanding. We were there for a conference which usually gets the OK treatment. But I can't say enough about the staff here, they were great.

Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, OH
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed February 3, 2005

My girlfriend and I spent a wonderful 5 day vacation at the Hilton Tapatio Cliffs in Oct '04 due in a large part to reviews on tripadvisor. The resort is spread out with clustered buildings of suites kind of built into the side of a mountain. The views are wonderful from the balcony almost no matter where you are facing. The room was nice and big and well kept. The pool areas were great and the waterslide was a lot of fun (even for the adults). The dining was good but pricey. I would recommend trying it, but then doing most of your dining in Scottsdale. Overall... great hotel for the upper mid price range.

  • Stayed October 2004
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pointe Hilton Tapatio Cliffs Resort

Address: 11111 North 7th Street, Phoenix, AZ 85020
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Phoenix
#11 Spa Hotel in Phoenix
#11 Luxury Hotel in Phoenix
#53 Business Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pointe Hilton Tapatio Cliffs Resort 4*
Number of rooms: 584
Official Description (provided by the hotel):
After an elaborate $25 million dollar renovation the Pointe Hilton Tapatio Cliffs Resort has received the distinctive AAA Four-Diamond Award and guests can expect an experience made special through quality accommodations and superior service. Whether visiting for business or pleasure, you will enjoy all-suite accommodations; complimentary access to our expansive water feature; unique dining experiences; championship golf; relaxing spa and salon services; an array of shopping options. ... more   less 
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Also Known As:
Pointe Hilton Tapatio Cliffs Hotel Phoenix
Hilton Hotel Phoenix
Hilton Phoenix
Phoenix Hilton

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