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“Lovely grounds, vehicle needed and additional room dusting needed.” 4 of 5 stars
Review of Pointe Hilton Tapatio Cliffs Resort

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Pointe Hilton Tapatio Cliffs Resort
4.0 of 5 Resort   |   11111 North 7th Street, Phoenix, AZ 85020   |  
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Ranked #76 of 175 Hotels in Phoenix
Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Lovely grounds, vehicle needed and additional room dusting needed.”
4 of 5 stars Reviewed September 27, 2013 via mobile

I stayed here for my annual birthday trip. As a solo traveler, I had no issues but the hotel does primary cater to families. There is a local city bus that will take you to downtown Phoenix, but a car is needed to get to neighboring Scottsdale. I took a full day tour of Sedona and the Grand Canyon during my stay. The suite layout of the rooms is nice. I would return to this property.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review, October 7, 2013
We appreciate your taking the time to provide us with feedback about your stay. Thank you for your positive comments and we look forward to your return visit.
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1,738 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (317)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Warwick, United Kingdom
Top Contributor
280 reviews 280 reviews
86 hotel reviews
Reviews in 89 cities Reviews in 89 cities
128 helpful votes 128 helpful votes
5 of 5 stars Reviewed September 27, 2013

We stayed here 10 years ago and remembered it being nice, this visit was better. From the moment we arrived till we left we were treated with such courtesy and so efficiently. The concierge showed us how to get to our room and gave us a full run down on all the resort had to offer. Our room was clean modern and spacious with a nice balcony.

We wanted to use the laundry and rang about it within minutes transport arrived to take us there, a bit embarrassing as it was only a 2 minute walk away!

The pools were clean and no one using them, the transport was so quick and a real treat delivered from door to door. The parking was challenging but the resorts on the side of a mountain and it adds to the charm.

The shop was well stocked and reasonably priced.both restaurants were really good and we had room service which was also excellent. We really would recommend this place.

Room Tip: Any room will be good
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review, October 7, 2013
Thank you for choosing to stay with us. Your compliments are very much appreciated and we hope to have the opportunity to serve you in the future.
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long island, new york
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 27, 2013

This hotel is located a little distance from anything( can't walk) the hotel rooms are nice and spacious the multiple pools also makes a very enjoyable stay. The lobby area is very nice. I would probably not stay again but it is a lovely resort to stay for a few days.

  • Stayed July 2013
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review, October 7, 2013
Thank you for sharing your feedback with us. We're happy to learn that you had an enjoyable stay. We would very much like the opportunity to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed September 26, 2013

This hotel is situated among beautiful desert cliffs that reminded me of my trip to Bellagio. The hotel rooms are all settled in to the cliffs and you drive round a small winding rode to get to your building. There are many pools to enjoy and the main pool is cool, refreshing and beautifully designed to help you relax even in the midday heat. I stayed there in the month of September so it was still quite hot. The Pointe of View restaurant is five star and offers spectacular views of Phoenix as the sun is setting. Definitely coming back to enjoy more of the surrounding area.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review, October 7, 2013
We appreciate your business and complimentary review. We look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surprise, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 25, 2013

Wonderful, Restful, Special, Romantic, and Delicious. We had an amazing dinner at "Different Pointe of View" that we will be remembered for outstanding food, great service and beautiful surroundings and atmosphere. The staff was friendly and helpful and the shuttles were a blessing.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review, October 2, 2013
Thank you for staying with us and for your very nice tribute to our resort. It's wonderful to hear that you enjoyed your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 23, 2013

The room looked old, carpet smelled, found hairs in drawers, some towels were stained. Can't review the pool or waterfalls. We didn't have time to check it out. The views and the outside of the hotel are great. The lobby was clean, the staff was nice.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review, October 2, 2013
Thank you for your feedback. Our goal is to provide all of our guests with a perfect stay. We clearly failed you on all points and apologize for the service deficiencies you experienced. We hope to have another chance to serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, United States
1 review
2 of 5 stars Reviewed September 23, 2013

This hotel use to be nice. It is out dated and rooms smell horrible. Strong smoke smell. Took teenager girls there for my daughter's birthday. Disappointed in the stay. Pool is ok. Staff was nice and friendly. We felt like we were at a hotel not a resort.

  • Stayed September 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review, October 2, 2013
Thank you for yoru feedback and compliments about our staff. We are naturally disappointed that your time with us was anything less than perfect and hope that we will have another opportunity to create a more pleasant experience for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pointe Hilton Tapatio Cliffs Resort

Address: 11111 North 7th Street, Phoenix, AZ 85020
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Phoenix
#11 Luxury Hotel in Phoenix
#59 Business Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pointe Hilton Tapatio Cliffs Resort 4*
Number of rooms: 584
Official Description (provided by the hotel):
After an elaborate $25 million dollar renovation the Pointe Hilton Tapatio Cliffs Resort has received the distinctive AAA Four-Diamond Award and guests can expect an experience made special through quality accommodations and superior service. Whether visiting for business or pleasure, you will enjoy all-suite accommodations; complimentary access to our expansive water feature; unique dining experiences; championship golf; relaxing spa and salon services; an array of shopping options. ... more   less 
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Also Known As:
Pointe Hilton Tapatio Cliffs Hotel Phoenix
Hilton Hotel Phoenix
Hilton Phoenix
Phoenix Hilton

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