March 2013- Beware there is a $75/night charge held against your credit card at the time of check in. It does not matter if you prepaid in advance. We stayed 5 nights and they charged $375 dollars to our card. Which will be credited back after check out (less a $18/night resort fee). Housekeeping is Horrible. Sheets are only changed every other day. Even if they have stains- they are kept on the bed. Room service trays can stay in front of doors all day. We had a dirty glass in front of our room at check in and it remainded there until we moved it! 2 days later. After finding out that the bed was just smoothed out and remade with inspection or changing the sheets, we stripped the beds and found 3 of the 4 top sheets had stains. 1 had mold stains, another had a brown crusty stain, and the last had some kind of dried wet spot. We talked to the manager on duty who apologied, but we actually had to call back and request clean sheets be delivered to the room. Rooms were not vacuumed, which was evident by the dirty room service napkin left in living room (from night before). Roads and walk aways are VERY steep. This would be a difficult place for someone with mobility problems.
We actually saw one guest pushing her husband in his mobility scooter up the hill. The hotel does have shuttle service around the resort. Beautiful mountain views and lots of pools (like about 8!) Poor service recovery with issues. For the price, stay somewhere else!
- Official Description (provided by the hotel):
- After an elaborate $25 million dollar renovation the Pointe Hilton Tapatio Cliffs Resort has received the distinctive AAA Four-Diamond Award and guests can expect an experience made special through quality accommodations and superior service. Whether visiting for business or pleasure, you will enjoy all-suite accommodations; complimentary access to our expansive water feature; unique dining experiences; championship golf; relaxing spa and salon services; an array of shopping options. ... more less
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- Also Known As:
- Pointe Hilton Tapatio Cliffs Hotel Phoenix
- Hilton Hotel Phoenix
- Hilton Phoenix
- Phoenix Hilton