My company had a large business meeting at this hotel.
The front desk staff was nice when I pointed out an error when they tried to put me in a two double-bed room instead of a single king room. My room was right off of the main building, which was convenient. I thought the staff hosting the meeting were always helpful and courteous to attendees.
My room was okay. It did not seem up to the standards at other Hilton hotels. Some of the furniture had little dings, the towels were not great and it did appear a little old. It was not bad or unclean, but an update or two wouldn't hurt. The hotel had a separate living area and sleeping area with a large TV in each space.
The hotel surroundings offer several restaurants (had good experiences at both I ate at), pools, slides, cabanas, and a trail system. It was great to take a long walk up a mountain instead of working out on the treadmill.
If I were a person with disabilities or had trouble getting around, I would caution booking this hotel. There are several separate buildings, long walks, and hills. The hotel does offer a shuttle (who provided excellent service every time I used the shuttle), but it's nice to be able to do things on your own time instead of waiting on the shuttle. The staff make this hotel truly shine, but the design and rooms could have been better.
- Official Description (provided by the hotel):
- After an elaborate $25 million dollar renovation the Pointe Hilton Tapatio Cliffs Resort has received the distinctive AAA Four-Diamond Award and guests can expect an experience made special through quality accommodations and superior service. Whether visiting for business or pleasure, you will enjoy all-suite accommodations; complimentary access to our expansive water feature; unique dining experiences; championship golf; relaxing spa and salon services; an array of shopping options. ... more less
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- Also Known As:
- Pointe Hilton Tapatio Cliffs Hotel Phoenix
- Hilton Hotel Phoenix
- Hilton Phoenix
- Phoenix Hilton