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“Great for business meetings” 3 of 5 stars
Review of Pointe Hilton Tapatio Cliffs Resort

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Pointe Hilton Tapatio Cliffs Resort
4.0 of 5 Resort   |   11111 North 7th Street, Phoenix, AZ 85020   |  
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Ranked #77 of 175 Hotels in Phoenix
Pittsburgh, Pennsylvania
Top Contributor
59 reviews 59 reviews
31 hotel reviews
Reviews in 35 cities Reviews in 35 cities
32 helpful votes 32 helpful votes
“Great for business meetings”
3 of 5 stars Reviewed September 12, 2012

My company had a large business meeting at this hotel.

The front desk staff was nice when I pointed out an error when they tried to put me in a two double-bed room instead of a single king room. My room was right off of the main building, which was convenient. I thought the staff hosting the meeting were always helpful and courteous to attendees.

My room was okay. It did not seem up to the standards at other Hilton hotels. Some of the furniture had little dings, the towels were not great and it did appear a little old. It was not bad or unclean, but an update or two wouldn't hurt. The hotel had a separate living area and sleeping area with a large TV in each space.

The hotel surroundings offer several restaurants (had good experiences at both I ate at), pools, slides, cabanas, and a trail system. It was great to take a long walk up a mountain instead of working out on the treadmill.

If I were a person with disabilities or had trouble getting around, I would caution booking this hotel. There are several separate buildings, long walks, and hills. The hotel does offer a shuttle (who provided excellent service every time I used the shuttle), but it's nice to be able to do things on your own time instead of waiting on the shuttle. The staff make this hotel truly shine, but the design and rooms could have been better.

  • Stayed April 2012, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review, September 20, 2012
I appreciate your taking the time to review your stay with us. I’m happy to hear that you found our service staff helpful during your company’s business meeting and that you were able to take advantage of many of the amenities we offer. I hope we have the opportunity to serve you again.
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1,735 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (317)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Houston, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 10, 2012

Stayed 9/08/12... stayed in suite.
Out in the middle of no where and did not take advantage of the terrain. Chose it because of surrounding mountains and the reviews. Don't be fooled. The views hardly exist. Parking is a nightmare; rooms set on hillside, accessible via narrow "streets" that wind up the mountain. Dont believe them when they say you can "park right outside your door". If you happen to be so lucky never move your car or it will be last time you park close to your room. Our reality was parking down the mountain with a hike up a dangerous natural rock stairway to the room. Room are 80's dark and DATED. Bathroom was clean however, so SMALL there was hardly room for one person. Water control took a real pull to get water running. Restaurant was dark and absolutely NO views...built on a mountain range and NO views? Really! And, it is a hike from anywhere. Burger and chicken sandwich was $31. (If you must stay there, get in the car and head north on 7th and you will find everything from Starbucks to fastfood, to family dining to local restaurants with views and good food. On the positive, the staff was as gratious and helpful as staff at 5-star resorts. Will never go back.

Room Tip: Stay at another resort.
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  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review, September 12, 2012
Please accept my apology for the disappointing stay you experienced. Being built into a mountain does have advantages and disadvantages. The higher up the mountain you go the better the views are. In fact, the views from our Different Pointe of View restaurant and lounge are spectacular. Some of our suites also have beautiful views of the mountain ranges just north of us. Parking is in fact difficult in some parts of the property. To assist our guests, we offer complimentary shuttle service to anywhere on the property. Thank you for the 5-star rating of our staff. I hope you will reconsider staying with us again the next time your travels bring you to the Phoenix area.
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 8, 2012

Had the best experience at this Hotel over labor day weekend as part of a massive convention!

The staff were great, very helpful and friendly! Despite the large amount of people requesting drinks, shuttles and asking questions-the staff kept their smiles and were very helpful!


I would certainly return again!

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review, September 20, 2012
Thank you for sharing your experience with us. It was a pleasure hosting your convention and we hope to serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California, United States
1 review
5 of 5 stars Reviewed September 7, 2012

I stayed at the Pointe Hilton on Labor Day Weekend for a big convention. I have attended this convention for many years now and have stayed in so many hotels. I can honestly say that I have never encountered a friendlier, more hospitable staff than the staff at the Pointe Hilton Tapatio Cliffs.

The front desk staff were so nice and accommodating. The shuttle drivers were also incredibly friendly -- they were prompt on taking us from one side of the resort to the other. It's not the easiest task to deal with so many people, but they did so with a big smile.

The pool staff was also very hospitable -- the cabana manager Tammy, the security officer and the entire bar staff worked very hard. They enforced the rules but were fair. The convention attendees like to have a good time and so the bar staff was incredibly busy attending to us, yet very friendly and accommodating. With so many people asking for drinks, I can understand if any of them would get frustrated but not a single one did -- well done.

Our convention experience was fantastic but that would not have been possible without the friendly staff of the Pointe Hilton Tapatio Cliffs. I wholeheartedly recommend this hotel as a great getaway with first-class service.

Ramond T.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review, September 20, 2012
Thank you for such a nice review filled with so many compliments. It was our pleasure hosting your convention and I’m happy to hear that your stay was enjoyable and you found our staff to be friendly and helpful. I appreciate your recommendation and look forward to your return visit.
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Los Angeles, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 6, 2012

We stayed at Hilton resort and it was amazing, the staff were great and extremely friendly. i recommend this place in every single way! our room was spotless every morning and the room service was on point. the bar was amazing!!!!! i love the staff they made us feel at home, literally. such an amazing time we had thank you so much!

Room Tip: i think every room in this hotel was amazing!
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review, September 12, 2012
Thank you very much for the compliments. Your experience is one that we aim to give each and every guest. We appreciate your business and hope you will return soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2012

The best staff ever thanks for making the Assyrian convention 2012so much fun. The bartenders at the pool were sweet and no matter how chaotic the took care of you. Your staff regardless the from the clean crew to bell desk they all rocked !

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review, September 12, 2012
It was a pleasure hosting the Assyrian convention. I’m happy to hear that you enjoyed yourself and appreciate the compliments about our staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 4, 2012

Awesome in every way this point Hilton was on point. From the staff to the security to the phoenix pd all where on amazing. Staff was so kind and helpfull .I will for sure be back for a staycation. I am a local from phoenix

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review, September 20, 2012
We appreciate your taking the time to review your experience with us and look forward to your return visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pointe Hilton Tapatio Cliffs Resort

Address: 11111 North 7th Street, Phoenix, AZ 85020
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Phoenix
#11 Luxury Hotel in Phoenix
#58 Business Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pointe Hilton Tapatio Cliffs Resort 4*
Number of rooms: 584
Official Description (provided by the hotel):
After an elaborate $25 million dollar renovation the Pointe Hilton Tapatio Cliffs Resort has received the distinctive AAA Four-Diamond Award and guests can expect an experience made special through quality accommodations and superior service. Whether visiting for business or pleasure, you will enjoy all-suite accommodations; complimentary access to our expansive water feature; unique dining experiences; championship golf; relaxing spa and salon services; an array of shopping options. ... more   less 
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Also Known As:
Pointe Hilton Tapatio Cliffs Hotel Phoenix
Hilton Hotel Phoenix
Hilton Phoenix
Phoenix Hilton

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