I stayed here 2 nights ago with my partner. When I booked my room online, I did a quick search for a coupon code and got my room for $10 less than what the Clarendon website was advertising. It clearly stated on my reservation and on the Clarendon website that the reservation included a $10 breakfast voucher for each person. This was one of my main reasons for choosing this hotel rather than another one nearby. Unfortunately, staff refused to honor it, giving a bunch of various excuses and assured me I could afford to buy breakfast at their restaurant. Certainly I could, but why would I want to spend more money there with this poor customer service?
There was a horrible smell outside the hotel in the courtyard area, the room was marginally clean (grime on lightswitches, vents), and absolutely TERRIBLE lighting in the room, the worst I have ever seen. A sketchy back door that should have been closed and operated only with your room key, but was propped open with a rock. And 3 cops in the lobby obviously investigating something. Oh, and when we arrived we were informed the pool and hot tub were closed. So, with tax, we paid $135 for a room that looked clean only because it's so dark in there you can't see anything, and got no extras except for snacks and water, which please note, are not in your room like a normal mini bar-- you have to ask for them at the front desk. I've stayed in many hotels in Phoenix and I've never been compelled to write a review before until now because this one was so bad! Would I be angry if I had paid $50-60, no. But when they are charging well over $100 and there are many other hotels in the area at a similar price that are much nicer, I don't know why anyone would choose to stay here. I will say that when I called about our heat not working, someone promptly came upstairs and fixed it.
- Official Description (provided by the hotel):
- The Clarendon Hotel and Spa is located in the heart of Phoenix, close to the convention center, museums, parks, shopping, theaters, sports venues and concert halls. Walking distance to two Metro rail stations - $4 for a 24 hour pass, the system runs 24 hours (except 1am to 4am Monday through Thursday) and provides direct access to Phoenix Sky Harbor airport. Full service spa on site, gorgeous rooftop SkyDeck overlooking the city skyline and surrounding mountain ranges, wonderful pool and jacuzzi, and great Mexican restaurant. ... more less
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- Also Known As:
- Clarendon Hotel Phoenix