We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best Downtown Option” 4 of 5 stars
Review of Hotel Palomar Phoenix - a Kimpton Hotel

Save Saved
You added Hotel Palomar Phoenix - a Kimpton Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hotel Palomar Phoenix - a Kimpton Hotel
4.0 of 5 Hotel   |   2 East Jefferson Street, Phoenix, AZ 85004 (Formerly Palomar Phoenix) (Central City)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Ranked #5 of 174 hotels in Phoenix
GreenLeadersSilver level
Chandler, Arizona
Top Contributor
139 reviews 139 reviews
45 hotel reviews
Reviews in 30 cities Reviews in 30 cities
147 helpful votes 147 helpful votes
“Best Downtown Option”
4 of 5 stars Reviewed August 30, 2013

Stayed for a one night "staycation" to celebrate our 10 year anniversary. Reserved a Skyline Corner Suite for $166 per night. (package that included valet parking for a $27 value) Valet and Bell were friendly and cordial upon arrival. Chris at the front desk was wonderful. Professional, informative and clearly willing to go above and beyond to make guests feel welcome. Room was ready for 1 p.m. arrival. Two room suite with separate living area, extra wardrobe and desk. Nicely furnished, clean and comfortable without being cluttered. Bathroom is wonderful with deep soaking tub inside of a "wet room." Single vanity was a bit surprising because they had the space for dual but not a deal breaker at all.

After grabbing a bite to eat across the street at City Center, we went up to the pool deck for drinks and sun. No cocktail service available and bartender at Lustre was less than attentive and more interested in whatever was happening on his PDA. It is nice that they do not open the pool to non-guests for "pool parties" but this went too far the other direction. I inquired about a cabana before arrival and they asked for $250 food and beverage minimum. Upon arrival we found them all occupied but none had been reserved or paid for. And with no service poolside, how could they. Service here never improved throughout the day and was our one blemish on a perfect stay.

After leaving the pool area we tried the complimentary reception and it was great. The sangria and flat breads were wonderful and the hosts were fun and engaging. That level of the hotel is beautifully decorated and someplace you would feel like hanging at for hours.

Stopped late night at Blue Hound for a night cap and the bartender Robert was great. They did not carry our favorite tequila and he quickly turned that into a tasting and we stayed for three rounds plus snacks. He knows how to work a bar.

Great night sleep. Quiet, good temperature and dark enough to sleep late. We had apparently missed a call the day before but room service was trying to deliver champagne and chocolate covered strawberries for our anniversary. They were delivered with a hand written personalized card and were a perfect end to our stay.

This is our new favorite hotel in Downtown and possibly the valley. Location, staff and rooms are all A+. My 4 star here is based solely on the experience at the pool. I am already booking a corporate event here and communicated directly with the GM. Great guy, apologetic about our experience and went over and above to accommodate our event next month. Cannot ask for any more.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

411 people have reviewed this hotel

Traveler rating
    308
    74
    17
    9
    3
See reviews for
41
113
23
146
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
oak harbor
1 review
5 of 5 stars Reviewed August 28, 2013

Extremely friendly staff and awesome location in the Legends Entertainment District. It is right across the street from U.S. Airways Center and right down the street from Chase Field. Plenty of bars, restaurants, etc. in easy walking distance. Local transit station is right outside hotel and it is an easy drive to Sky Harbor. Palomar does not have a gym but your stay gets you free access to Gold's Gym which is located in CityScape (the same facility as the Palomar). As mentioned the entire staff is friendly - as in genuinely appreciative of your business. I travel to PHX relatively often and this hotel will no doubt be where I stay in the future. I highly recommend Hotel Palomar.

Room Tip: The King Bed Suites with tub are roomy and the stand alone tub inside the giant shower stall is awes...
See more room tips
  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesa AZ
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 22, 2013

I spent my Birthday weekend here and had an amazing stay. The room was very roomy the bed comfortable and the staff overly accommodating. The hotel is conveniently located near the lightrail station so you have access to all that's downtown and uptown as well. Believe me there's plenty to do within the hotel as well within its parameter. The pool is very inviting and the wait staff is very accessible if you require food or drinks.
I'm a local and though I don't stay in hotels in town to often I'd definitely return here and suggest it to others within or out of state.

Room Tip: If you really want a view, get a room thats window faces East, South or North. I had a west view and...
See more room tips
  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 21, 2013 via mobile

I stayed here with friends for a summer staycation. Pool was excellent, room was above average and the amenities were well above average. The complimentary tea/coffee service in the morning was perfect for a hangover! Poolside food and drinks were yummy. Negatives: The Blue Hound restaurant was so so and we had to call maid service twice for extra towels.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
5 of 5 stars Reviewed August 20, 2013

Swank sophistication in the heart of downtown Phoenix. The staff here is incredible and each and every one of them understands service with effortless style. This is true from the general manager on down to the valet staff. Our every need was met.The one bedroom suite was the perfect setting for a weekend staycation and is outfitted with modern spa-like amenities. The inventive food and drink choices are not to be missed. This is our second stay at Palomar Cityscape in the past month. We'll be back!

Rick F.
Phoenix

Room Tip: Pamper yourself with a corner one bedroom suite. The spacious living room and spa bathroom with a do...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 19, 2013

I was in town with ten of my employees for a week for a joint training conference with our office in Phoenix. Not only were the accommodations top notch, but the service was exemplary! After I returned home, one of my employees had failed to get a receipt; within two minutes of my phone call, I had a .pdf copy of the proper receipt in my email. The free happy hour on the second floor was a great way to unwind from a day full of training, and it was easy walking distance to everything. The rooms were wonderful too; they were quiet, well appointed, clean, and comfortable!

I would highly recommend this hotel for business, family, romance, or any activity which brings you to the heart of Phoenix.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maricopa, AZ
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 18, 2013

We recently spent two nights at the Hotel Palomar with a group of friends from Phoenix. The attention to detail was amazing, beginning with the wine tasting when we arrived and the superior service at the pool the following day! (Thank you, Lisa) We truly enjoyed our stay and would recommend this hotel to anyone!

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Hotel Palomar Phoenix - a Kimpton Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Palomar Phoenix - a Kimpton Hotel

Address: 2 East Jefferson Street, Phoenix, AZ 85004 (Formerly Palomar Phoenix)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Central City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 174 hotels in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Palomar Phoenix - a Kimpton Hotel 4*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Priceline, Expedia, Orbitz, BookIt.com, Booking.com, Tingo, Travelocity, HotelTravel.com, Amex, Agoda, Venere, Otel and Jetsetter so you can book your Hotel Palomar Phoenix - a Kimpton Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hotel Palomar Phoenix - a Kimpton Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.