Stayed for a one night "staycation" to celebrate our 10 year anniversary. Reserved a Skyline Corner Suite for $166 per night. (package that included valet parking for a $27 value) Valet and Bell were friendly and cordial upon arrival. Chris at the front desk was wonderful. Professional, informative and clearly willing to go above and beyond to make guests feel welcome. Room was ready for 1 p.m. arrival. Two room suite with separate living area, extra wardrobe and desk. Nicely furnished, clean and comfortable without being cluttered. Bathroom is wonderful with deep soaking tub inside of a "wet room." Single vanity was a bit surprising because they had the space for dual but not a deal breaker at all.
After grabbing a bite to eat across the street at City Center, we went up to the pool deck for drinks and sun. No cocktail service available and bartender at Lustre was less than attentive and more interested in whatever was happening on his PDA. It is nice that they do not open the pool to non-guests for "pool parties" but this went too far the other direction. I inquired about a cabana before arrival and they asked for $250 food and beverage minimum. Upon arrival we found them all occupied but none had been reserved or paid for. And with no service poolside, how could they. Service here never improved throughout the day and was our one blemish on a perfect stay.
After leaving the pool area we tried the complimentary reception and it was great. The sangria and flat breads were wonderful and the hosts were fun and engaging. That level of the hotel is beautifully decorated and someplace you would feel like hanging at for hours.
Stopped late night at Blue Hound for a night cap and the bartender Robert was great. They did not carry our favorite tequila and he quickly turned that into a tasting and we stayed for three rounds plus snacks. He knows how to work a bar.
Great night sleep. Quiet, good temperature and dark enough to sleep late. We had apparently missed a call the day before but room service was trying to deliver champagne and chocolate covered strawberries for our anniversary. They were delivered with a hand written personalized card and were a perfect end to our stay.
This is our new favorite hotel in Downtown and possibly the valley. Location, staff and rooms are all A+. My 4 star here is based solely on the experience at the pool. I am already booking a corporate event here and communicated directly with the GM. Great guy, apologetic about our experience and went over and above to accommodate our event next month. Cannot ask for any more.