My wife and I like to be taken care of....this hotel is on par with the many Ritz properties we have frequented. The moment we arrived we were greeted with smiles and thanks. The staff are simply amazing....they addressed us by name as we came and went throughout our stay. They continually asked if there was anything they could do to make our stay more enjoyable. The room was very comfortable with the latest conveniences. The hotel is centrally located to all the arenas and theatres in the downtow core. Each afternoon they have a wine reception (with the proper stemware). We were so impressed with the service and care they took with our Phoenix stay that we booked another visit at one of their sister properties on the west coast for a January adventure.

My friend and I flew in from Texas for a recent concert at Comerica Theater. We could not have been more pleased with our stay at the Hotel Palomar, and its perfect location to the concert venue, just a few minutes walk from the hotel. The hotel staff was attentive, friendly, courteous, and helpful - everyone from the check in person at the front desk, to the happy hour guy, and bellhop. We felt pampered from the minute we checked in to the time we checked out. The room was spotless, and nothing was overlooked. We had dinner at the Blue Hound, then stopped back for desserts after the concert. The food was terrific, although the service a bit uneven. Being able to walk across the courtyard to the Gold's Gym for a workout the next morning was a fabulous bonus. We absolutely loved our stay here, and it really made our trip one we will never forget. Highly recommend this hotel!

I stayed here for one night on a business trip and this is a great hotel. The rooms are immaculate and the bar is lively. Hint: check out the third floor pool/cabana bar. This hotel is right next to the US Airways Arena and also close to the baseball field. The Wi-fi is free if you join the Kimpton club (which is free) and I suggest doing that before checking in. The Wi-Fi was quick. Everyone was really hustling at this place and the service was excellent. This is a perfect hotel for either business or a couples stay. It looked a little boring for the kids, but I really didn't see any and I think it markets to more upscale clientel.

We stayed in a suite for two nights and wanted to love this place but we just couldn't. I was between two and three stars but the fact that I just couldn't get a good rest pushed me to a two star review. Let's start with what they did right:

The staff was great -- friendly, helpful, and a just happy to be here attitude.
The room was clean (not immaculate) and spacious.
The hotel has a young, fun, modern vibe -- a neutral for us but probably a positive for many.
Free wi-fi (if you sign up online (no charge) for their program).
Free valet parking (with AAA membership)

Now what went wrong:

The VOC's and stale air could not be remedied given that there were no operable windows. The smell of new carpet made us cringe and gave us headaches. Even my husband complained about it and that's saying something. They offered a humidifier but I was skeptical about how effective that would have been as the air wasn't dry, it just smelled awful and was very stale.

The sofas in the suite sitting area are not the pull-out variety, so we needed a roll-away-bed. Not only did this take up much of the sitting room space, the mattress was covered with a plastic tarp like material which was only then covered with a thin sheet. It was like sleeping on a potato chip bag. I could hear the crinkling from the other room (with the door closed) every time my child moved during the night.

Due to the smell/stale air and the roll-a-way, we dreaded spending what little time we did in the room. As such,we will be trying the Westin or the Biltmore for our next visit to Phoenix. If we had planned to stay longer than the two nights, I would have moved hotels in the middle of the trip -- it was that bad. Sorry Palomar!