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“Great Service” 4 of 5 stars
Review of Red Roof Inn Phoenix West

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Red Roof Inn Phoenix West
2.0 of 5 Motel   |   5215 West Willetta, Phoenix, AZ 85043   |  
Hotel amenities
Ranked #58 of 174 Hotels in Phoenix
Malibu, California
1 review
“Great Service”
4 of 5 stars Reviewed December 2, 2012

When I reserved a room, I asked for the top floor, so I was pleased when night desk clerk David had a top room all set. But once inside I noticed it had an adjoining room door. I've never had good luck with these kind of room. I'm always awaken early the next morning to voices next door. When I expressed my concern David said "no problem" and moved me to a room at the end of the hall where I had a wonderful night's rest. Thank you, thank you, thank you!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review, December 6, 2012
Thank you so much for your kind words about David. We shared your comments with him, and he was very pleased. We do strive to ensure all of our guests have a pleasurable stay. Thank you also for writing a review of our hotel. We look forward to seeing you the next time you are in town and will do our best to have your room available.
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140 reviews from our community

Traveler rating
    52
    51
    29
    3
    5
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24
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Langhorne, Pennsylvania, United States
1 review
5 of 5 stars Reviewed November 28, 2012

The Stay we had at the Red roof Inn in Phoenix was great, When to Phoenix to see the Rams play the Cardinals, The evening attend at the Red Roof Inn, was Amanda, She helped us in every way possible, From printing out directions to the movie threater, to a nice place to eat, and sunrise donuts...and much more!!!

Room Tip: Clean nice room
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review, December 6, 2012
Thank you so much for your review. Amanda is part of a committed team, and she was very appreciative of your comments. We are glad she was able to get you the information you needed. We do hope to see you the next time you are in Phoenix.
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Goodyear, Arizona
1 review
4 of 5 stars Reviewed November 9, 2012

I am on my 20th weekend in a row working out of town and staying at the Red Roof .Kim at the front desk has been very pleasant to work with every week I check in . Nice place and a joy to stay there. thank you.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review, November 11, 2012
Thank you so much for taking the time to review our property. We greatly appreciate your kind words regarding Kim. We are glad she has been able to help you during your stay. We look forward to seeing you on your next visit.
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Montrose, Colorado
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 1, 2012

This hotel was fine for a place to stay on a quick trip through Phoenix with a surprisingly reasonable rate. A few cosmetic changes could be made to make it more appealing, but it was decent, and very convenient. The staff was great, as well. There is no coffee pot in the room, nor is there a refrigerator or microwave. Coffee is available in the lobby area, however, and there is a McDonald's within easy walking distance.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review, November 11, 2012
We are very grateful for the time you took to review our hotel. We have Superior King and Deluxe double rooms that do include the microwave, mini-fridge and in room coffee. We would be happy to book you into one of those rooms the next time you come to Phoenix.
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Sunsites, AZ
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 26, 2012 via mobile

My company put me up here for three nights, it was OK, nothing special.

The bath room walls around the tub were water damaged, some kind of pen mark on the wall near the bed ... One of the chairs was VERY stained, I stayed in room 121

Just coffee in the morning which I did not have any ... No breakfast available on site ... No fridge in room either (atleast for the cheapest standard room ... Maybe the suite does?) I walked over to the grocery store and bought some fruit and breakfast bars.

TV was funky, always had to go back to the main menu and scroll to what next channel you wanted, very frustrating!

  • Stayed October 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review, November 11, 2012
Thank you for your review. We corrected the issues you have mentioned. We do offer mini fridge and microwave in our Superior King and Deluxe rooms. We hope to see you again the next time you are in Phoenix.
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Lake Havasu City, Arizona
1 review
5 of 5 stars Reviewed October 20, 2012

Went to the Az. State Fair and stayed at this Red Roof for 2 nights. Boy did we pick a winner. Everything was above great. Kim at the front desk had all the answers we needed to get were we wanted to go. She is so friendly, helpful and a joy to be around, felt like Family. The other desk staff girl was also vey fun and helpful, sorry I didn't get her name. Room,location and service could not be beat for the price. All Non-smoking hotel a huge plus. Highly recommended. We go to Phoenix at least twice a year and this will be our new hotel to stay at. Thanks for a great stay. The New Red Car.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review, October 24, 2012
We shared your comments with Kim, and she is very grateful. Thank you so much for taking the time to share how your stay was with us. Guest feedback is vital. We are so glad that you enjoyed your stay with us and look forward to seeing you next time you are in Phoenix.
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Silver City, New Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 16, 2012

I don't know why this is only rated as a 2-star establishment. Our room was beautiful, clean, quiet, and comfortable. The service was excellent. All of our needs were met or exceeded. I have never gotten such an excellent deal on lodging before. We will stay at this same hotel every time we visit Phoenix from now on!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review, October 24, 2012
We really appreciate you taking the time to review our hotel. We take great pride in keeping our rooms clean and comfortable. We are also very proud of our staff and how hard they work to maintain an excellent level of customer service. We’ve shared your review with all of them, and they were thrilled. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Phoenix West

Address: 5215 West Willetta, Phoenix, AZ 85043
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Phoenix
#53 Family Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Phoenix West 2*
Number of rooms: 133
Reservation Options:
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Also Known As:
Red Roof Inn Phoenix West Hotel Phoenix
Phoenix Red Roof Inn

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