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“OK place to stay” 4 of 5 stars
Review of Red Roof Inn Phoenix West

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Red Roof Inn Phoenix West
2.0 of 5 Motel   |   5215 West Willetta, Phoenix, AZ 85043   |  
Hotel amenities
Ranked #61 of 175 hotels in Phoenix
Sunsites, AZ
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
13 helpful votes 13 helpful votes
“OK place to stay”
4 of 5 stars Reviewed October 26, 2012 via mobile

My company put me up here for three nights, it was OK, nothing special.

The bath room walls around the tub were water damaged, some kind of pen mark on the wall near the bed ... One of the chairs was VERY stained, I stayed in room 121

Just coffee in the morning which I did not have any ... No breakfast available on site ... No fridge in room either (atleast for the cheapest standard room ... Maybe the suite does?) I walked over to the grocery store and bought some fruit and breakfast bars.

TV was funky, always had to go back to the main menu and scroll to what next channel you wanted, very frustrating!

  • Stayed October 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review, November 11, 2012
Thank you for your review. We corrected the issues you have mentioned. We do offer mini fridge and microwave in our Superior King and Deluxe rooms. We hope to see you again the next time you are in Phoenix.
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132 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Lake Havasu City, Arizona
1 review
5 of 5 stars Reviewed October 20, 2012

Went to the Az. State Fair and stayed at this Red Roof for 2 nights. Boy did we pick a winner. Everything was above great. Kim at the front desk had all the answers we needed to get were we wanted to go. She is so friendly, helpful and a joy to be around, felt like Family. The other desk staff girl was also vey fun and helpful, sorry I didn't get her name. Room,location and service could not be beat for the price. All Non-smoking hotel a huge plus. Highly recommended. We go to Phoenix at least twice a year and this will be our new hotel to stay at. Thanks for a great stay. The New Red Car.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review, October 24, 2012
We shared your comments with Kim, and she is very grateful. Thank you so much for taking the time to share how your stay was with us. Guest feedback is vital. We are so glad that you enjoyed your stay with us and look forward to seeing you next time you are in Phoenix.
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Silver City, New Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 16, 2012

I don't know why this is only rated as a 2-star establishment. Our room was beautiful, clean, quiet, and comfortable. The service was excellent. All of our needs were met or exceeded. I have never gotten such an excellent deal on lodging before. We will stay at this same hotel every time we visit Phoenix from now on!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review, October 24, 2012
We really appreciate you taking the time to review our hotel. We take great pride in keeping our rooms clean and comfortable. We are also very proud of our staff and how hard they work to maintain an excellent level of customer service. We’ve shared your review with all of them, and they were thrilled. We hope to see you again soon.
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Columbia, Missouri, United States
1 review
5 of 5 stars Reviewed October 12, 2012

The rates was good the rooms are clean and the location was great. Kim at the front desk was very helpful with finding things for us to do..It would be nice to have a computer room but they do have free wifi. The parking lot was clean also. We checked in at midnight and there wasn't people walking around outside so I felt very safe. I would recommend this hotel great value for the money. Job well done.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review, October 24, 2012
Thank you so much for taking the time to review our hotel. Kim is a great asset to our hotel and we are very grateful to have her. We shared your comments with her, and she was most appreciative. We are glad to hear you had an enjoyable stay and hope to see you again soon.
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Hamburg, Germany
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
Reviews in 24 cities Reviews in 24 cities
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed September 20, 2012

There is absolutely nothing to complain about...the rates were good, the room was clean, tidy and big. The first room we were offered smelled as if someone smoked in there (even though it is a smoke-free motel). But we were able to change it without any problem. We had a two queen bed room - unfortunately we were not able to change it into a king size because we made the booking via a third-party-platform (e.g. Expedia).

Stayed September 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review, October 9, 2012
Thank you so much for taking the time to comment on your stay at our hotel. We are very pleased to hear our staff was able to remedy the situation you experienced, and that you were satisfied with the new room. We do our very best to ensure that all of our rooms smell fresh and clean when our guests walk in and correct any problem our guests may experience as quickly as possible. While hotels are not able to change bookings made via 3rd party websites, we can when a room is booked directly with us at redroof.com. We hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
Reviews in 32 cities Reviews in 32 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 4, 2012

This Red Roof Inn is really inexpensive, and the gal at the reception is a sweetie. Amanda! That's her name, one of the other reviewers noticed what a nice person she was, too. She was genuinely interested in the customers, probably because she hasn't been at the front desk but since April. We customers are a dicey lot.

Remind me to return the ice bucket the next time I am at a Red Roof Inn; the manager gave me one because I had come downstairs without the one that came with the room, and it ended up in the travel cooler.

The Red Roof Inn Phoenix West is a little hard to get to. Even though it's right by the freeway, you have to get off early and navigate the various road fragments that are left when a freeway charges through town. In this case the map applications seem to work.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review, September 19, 2012
We have shared your comments with Amanda as well as the rest of the staff. She was so excited! We also want to thank you for taking the time to write this review. We are happy to help with directions to ensure our guests are able to find our hotel located right off of the Highway. Thank you for staying with us, we hope to see you again soon.
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1 review
5 of 5 stars Reviewed August 8, 2012 via mobile

On the road for two days, I was dead tired, I only had cash cause I lost my credit card, I was in luck they accept cash as payment which is unheard of anymore. I got the best night sleep ever! The bed was more comfortable than mine at home and it's only 2 months old. A good deal at 50 bucks! Safe, secure place car not broken into, Amanda at the front desk went above and beyond to check me in so fast I was sleeping before I knew it! Awesome just flat out awesome!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review, September 19, 2012
We are so glad you enjoyed your stay and that Amanda was able to check you in quickly. We have recently remodeled and happy to hear you liked our new beds. Thank you again for taking the time to let us know just how much you enjoyed your stay. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Red Roof Inn Phoenix West

Address: 5215 West Willetta, Phoenix, AZ 85043
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Phoenix
#59 Business Hotel in Phoenix
#61 Top resorts Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Phoenix West 2*
Reservation Options:
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Also Known As:
Red Roof Inn Phoenix West Hotel Phoenix
Phoenix Red Roof Inn

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