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Embassy Suites Phoenix-Scottsdale: Traveler Reviews

3.0 of 5
4415 East Paradise Village Parkway South, Phoenix, AZ 85032 (Paradise Valley)
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Embassy Suites Phoenix-Scottsdale
Ranked #60 of 176 hotels in Phoenix
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222 reviews from our community

Traveler rating
    74
    98
    34
    13
    3
See reviews for
Families
56
 
Couples
41
 
Solo
20
 
Business
51
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Lincoln, NE
Top Contributor
210 reviews 210 reviews
48 hotel reviews
Reviews in 54 cities Reviews in 54 cities
45 helpful votes 45 helpful votes
“Good value but really showing its age”
3 of 5 stars Reviewed January 23, 2013 via mobile

If the price is right this is a great place to stay. The rooms are really starting to show their age. The lobby is nice but my room was quite drab. I was without hot water on two occasions which was a major inconvenience. I was offered a free drink to compensate for this, nice gesture but I'd rather have a hot shower. I heard a pipe broke causing the water issue so I don't think it's an ongoing concern. There are some good restaurants and shopping in the area. Overall, for the right price i'd recommend his place, otherwise I might look around.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by Jski529 for Phoenix
Ask Jski529 about Embassy Suites Phoenix-Scottsdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evan D, Front Office Manager at Embassy Suites Phoenix-Scottsdale, responded to this review
January 24, 2013
Great news! We have currently submitted a capital "wish list" for the majority of the goods in the room to be replaced. I can assure you, this time next year the rooms will be MUCH different!!!

We look forward to your return, and to show you the improvements!

Kind Regards,

Evan Danziger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“10 years behind”
2 of 5 stars Reviewed January 22, 2013

I stayed at this hotel on business, it was chosen for me, I would not recommend it. First of all they seem to only have one luggage cart, and it was not available for our 7 suitcases. Secondly the rooms are very out of date. The electrical outlets were not reliable, and the wireless internet was weak. Also there was no wired internet connection option in the room. The fitness area was tiny and not well equipped. The closest restaurant was a 20 minute walk away in a strip mall. If you are of a retired age and like golfing this would probably be a suitable place to stay, or if you were entertaining your grand kids for a weekend, they have a nice pool.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask CameramanMatteo about Embassy Suites Phoenix-Scottsdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evan D, Front Office Manager at Embassy Suites Phoenix-Scottsdale, responded to this review
January 24, 2013
I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay...it is certainly not what we wish our guests to experience. We apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. If you return to our area, we hope you will consider staying with us again.

With Hospitality,

Evan Danziger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Comfy and quiet hotel!”
5 of 5 stars Reviewed January 11, 2013

Amazing staff and mgmt. met all my needs. Breakfast and managers reception was wonderful. There beds gave me a perfect sleep. i recommend the club sandwich in the lounge, Amazing!! The hotel is right next to a golf course and a nice shopping mall. !5 minutes North and you will run into desert ridge mall which is a nice outdoor mall. Then also 20 minutes South and you will run into Scottsdale fashion square which has very nice upper scale shopping and dinning all around the area.

Room Tip: Don't miss the managers reception and free breakfast. Saved tons of money between those two thi...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask William B about Embassy Suites Phoenix-Scottsdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington Heights, Illinois
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
“Back on track”
5 of 5 stars Reviewed January 9, 2013

They outdid themselves this time. Amazing chef--if you order a six ounce piece of fish, you'll get twelve. Order ten buffalo wings and they'll bring you twenty. Front desk service is the best I have ever seen. And the location, with its walking paths for miles around the golf course and creek, are amazing.

Stayed January 2013, traveled on business
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See 3 more reviews by bgandl1 for Phoenix
Ask bgandl1 about Embassy Suites Phoenix-Scottsdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
minnesota
Top Contributor
52 reviews 52 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
“One of my favorite hotels”
5 of 5 stars Reviewed November 25, 2012

Very large guest rooms, some with beautiful views of Stonecreek GC and Camelback mountain.Great staff at front desk and the mgrs reception and breakfast. The cook was especially friendly. No dining in short walking distance but shuttle will take you to several options.Also close to shopping mall. Pool is average.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask chubmasterp about Embassy Suites Phoenix-Scottsdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Embassy Suites Phoenix-Scottsdale

Also Known As:
Embassy Suites Phoenix-Scottsdale Hotel Phoenix
Embassy Suites Phoenix-Scottsdale Hotel
Embassy Suites Phoenix Scottsdale
Embassy Suites Phoenix
Embassy Suites Scottsdale
Phoenix Embassy Suites
Embassy Suite Scottsdale
Address: 4415 East Paradise Village Parkway South, Phoenix, AZ 85032
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Paradise Valley
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Family Hotels in Phoenix
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Casual contemporary atmosphere. Each of our 270 two-room suites features a separate living and sleeping area,private balcony, galley kitchen with microwave, wet bar, refrigerator and coffee maker. Two TV's with remote controls, two phones with high speed internet. Dressing area, in-room safes. All suites have spectacular views of the golf course or surrounding community. ... more   less 
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