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“Great for golf, and a perfectly fine hotel” 4 of 5 stars
Review of Embassy Suites Phoenix-Scottsdale

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Embassy Suites Phoenix-Scottsdale
3.0 of 5 Hotel   |   4415 East Paradise Village Parkway South, Phoenix, AZ 85032 (Paradise Valley)   |  
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Ranked #21 of 174 Hotels in Phoenix
Hartford, Connecticut
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
61 helpful votes 61 helpful votes
“Great for golf, and a perfectly fine hotel”
4 of 5 stars Reviewed March 10, 2008

My friend and I stayed here in March 2008 for a golf weekend, booked through a tour operator and prepaid. The room was perfectly sized for two middle-aged guys. The view was great. Only two issues -- one morning we awoke briefly to the shower running next door (walls must be really thin) and another morning the leaf blower was firing up at 6:30 a.m. Other than that, we enjoyed our stay. And service at the adjacent StoneCreek golf club was fabulous. We had no problems with the breakfast service, and we were amused with the server at the manager's reception who insisted on shouting "Tequila!" every time someone asked for a margarita.

  • Liked — Promximity to a well-run golf course
  • Disliked — Walls seemed thin.
  • Stayed March 2008, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IlaPatelSmith, General Manager at Embassy Suites Phoenix-Scottsdale, responded to this review, 4 weeks ago
Thank you for sharing your comments and giving us such valuable insight.
Ila
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533 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
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English first
Tucson, AZ
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 30, 2008

Our son was to be married and we were looking for a property that could accommodate us and our out-of-town family and friends comfortably and affordably. The rooms were spacious, the complimentary breakfast surpassed expectations, the staff was helpful and friendly, and the four nights at the Embassy turned out to be a very good experience. The feedback we received from those in our party of more than 25 was all positive. One of our four nights was spent in the Presidential Suite so that we could host a party for our group, and (except for a broken jacuzzi) all was well. We would recommend the hotel to others in similar situations. Thank you, Evelyn, for your assistance in the booking!

  • Stayed July 2007, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IlaPatelSmith, General Manager at Embassy Suites Phoenix-Scottsdale, responded to this review, 4 weeks ago
Thank you for sharing your comments and giving us such valuable insight.
Ila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, OH
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 25, 2007

We stayed here for a week in early June, spending most of our time in Phoenix, along with a couple of days at the Grand Canyon and a day in the Tucson area. Phenomenal value for the money (we prepaid via the Internet several months in advance)--consistently pleasant service, beautiful setting, and a nice pool--the latter wasn't huge, but was very nice and bigger than I had expected from the hotel's web photos. The room, breakfast and daily manager's special were all up to Embassy standards. The only mildly sour note was the F.O.E. convention that took over (and I mean took over) the property our last several days there. Still, this was, dollar-for-dollar, probably the best hotel value I've experienced. We'd definitely stay here again.

  • Liked — The value
  • Disliked — The mob scene that resulted from a large FOE conference being held there for multiple days during our stay
  • Stayed June 2007, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IlaPatelSmith, General Manager at Embassy Suites Phoenix-Scottsdale, responded to this review, 4 weeks ago
Thank you for sharing your comments and giving us such valuable insight.
Ila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san diego
Top Contributor
105 reviews 105 reviews
38 hotel reviews
Reviews in 43 cities Reviews in 43 cities
196 helpful votes 196 helpful votes
4 of 5 stars Reviewed May 4, 2007

A very nice and quiet location with shopping and restaurants close by. Our room was spacious and comfortable, although it was a bit dated. The beds were very comfortable. Tatum's Restaurant was excellent. Room service was slow and the food arrived cold. The complimentary breakfast was a bit of a hassle - long lines, warm orange juice and we had to wait quite a while for our omelets to be cooked. The following mornings we just grabbed some yogurt and fresh fruit. before heading out for the day. The staff is nice and very accommodating.
We would definitely stay there again.

  • Stayed April 2007
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IlaPatelSmith, General Manager at Embassy Suites Phoenix-Scottsdale, responded to this review, 4 weeks ago
Thank you for sharing your comments and giving us such valuable insight.
Ila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san diego
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed April 8, 2007

We have stayed at the Embassy Suites, Scottsdale-Phoenix, every year for spring training, but our last visit will be our final visit!! When we first arrived, we were promised a "Perfect 10" visit - what a joke!!! The first day, we received no housekeeping - not a big deal!! But, the second day, when we received no housekeeping it was a problem. So, we had to beg the staff for towels. Still, no big deal. (Hey, we're paying $300 a night, what do you expect!!) Then, we were double charged for internet service - oh well. Now, here's the kicker - the third day, we went out to the parking lot and all the passenger windows on our Expedition were smashed in, and my son's school books, dvd/cd player were gone. The staff admitted that the parking lot had no security and that this had happened before. They offered absolultely no assistance!!! The alleged "managers Paul and John" were pathetic. The purported real "manager Carol" could not be contacted, but we were promised a call from Carol immediately when she returned - it's been two weeks - no contact from Carol, yet!! We had to spend the entire day dealing with police, rental car companies, insurance companies, and glass companies. This was susposed to be a vacation - it turned into the biggest headache and hassle. The hotel "managers'" attitude was "To bad for you; you trusted us!" When we reminded them that they promised us a "Perfect 10" visit, they just looked at us like we were crazy. They offered no transportation to the rental car place, no assistance dealing with the police... Their lack of concern, help, etc... was shocking and appalling!!!! We will never stay at Embassy Suites again!!! And recommend that if you do stay at this hotel, don't expect anything, but hassles, poor service, and no security!!

  • Liked — Nothing
  • Disliked — Staff attitude and lack of security
  • Stayed March 2007, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IlaPatelSmith, General Manager at Embassy Suites Phoenix-Scottsdale, responded to this review, 4 weeks ago
Thank you for sharing your comments and giving us such valuable insight.
Ila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed February 28, 2007

we stayed here recently for 3 days and really enjoyed it. We had a golf course view which also looked over the pool. The rooms were well kept and did not seem to have any issues with noise or dirtiness anywhere in the establishment. The breakfasts were a great addition in the mornings, it was great to read the paper outside and eat breakfast and look out over the course. The managers reception was pretty fun each night as well, free drinks and appetizers. I was there with my wife and we both agree that we really enjoyed our stay here and would surely return when in Phoenix.

Stayed February 2007
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IlaPatelSmith, General Manager at Embassy Suites Phoenix-Scottsdale, responded to this review, 4 weeks ago
Thank you for sharing your comments and giving us such valuable insight.
Ila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 28, 2006

I stayed with my husband and my 4 yrs. old daughter from July 17-July 23, 2006. I chose this place because I read that it was a safe place. Since I was alone with my child most of the time (and the news of 2 serial killers in Phoenix), safety was a serious issue for us. I found the hotel nice and clean.

We loved the breakfast partly cooked by order. The service at the restaurant was excellent although the food is not great. We ate at the restaurant several times and I can recommend the burgers, tortillas, quesadillas, hot dogs, chicken strips and wings, salads and fruits. ( Did not like the pizza.) Room service was good and very fast.

We found the room big and fairly clean but the tub needed an upgrade. The main dissapointment was with the maids, they cleaned the room very late in the afternoon most of the days and they were kind of rude...we needed to request hand towels and toilet papers several times...Overall is a good place to stay.

Stayed July 2006
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IlaPatelSmith, General Manager at Embassy Suites Phoenix-Scottsdale, responded to this review, 4 weeks ago
Thank you for sharing your comments and giving us such valuable insight.
Ila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Phoenix-Scottsdale

Address: 4415 East Paradise Village Parkway South, Phoenix, AZ 85032
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Paradise Valley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Phoenix
#17 Family Hotel in Phoenix
#28 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Phoenix-Scottsdale 3*
Number of rooms: 270
Official Description (provided by the hotel):
Casual contemporary atmosphere. Each of our 270 two-room suites features a separate living and sleeping area,private balcony, galley kitchen with microwave, wet bar, refrigerator and coffee maker. Two TV's with remote controls, two phones with high speed internet. Dressing area, in-room safes. All suites have spectacular views of the golf course or surrounding community. ... more   less 
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Also Known As:
Embassy Suites Phoenix-Scottsdale Hotel Phoenix
Embassy Suites Scottsdale
Phoenix Embassy Suites
Embassy Suite Scottsdale

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