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“Nice place to hold a confrance” 5 of 5 stars
Review of JW Marriott Desert Ridge Resort & Spa Phoenix

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JW Marriott Desert Ridge Resort & Spa Phoenix
4.5 of 5 Resort   |   5350 E Marriott Drive, Phoenix, AZ 85054 (Desert Ridge)   |  
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$100 Nightly Credit
Ranked #8 of 174 Hotels in Phoenix
Sde Boker, Israel
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
“Nice place to hold a confrance”
5 of 5 stars Reviewed September 3, 2013

I satyed in this butifull hotel thanks to a confrance I have attended. the resor is great, clean and beutiful. The swiming pool is fun and the desert around is great.
I wish I can come again with the family

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,452 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Scottsdale, Arizona
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed August 31, 2013

Don't. Go if you have small kids. We came back from a wonderful dinner at Roy's and as we cme back at 8 pm our neighbor comes out and says our kids need to be less loud. Next thing we knlow we are being escorted out of the property by phoenix pd who by the way think it ridiculous that a family with three kid f and under we're being asked o leave the hotel. If you have kid god forbid that they ar a littl bi excited at 8 pm. You might get kicked our. As a physician who used o frequent this place they are now blacklisted and I will make ure o let everyone know about this nonsense. Stephen hart it wil be in your best interest to see what you can do to rectify this cluster.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glendale, Arizona
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 29, 2013

My experience with this resort has been mainly business related – planning many off-site events for our company. I have had the pleasure of working with their event staff and each event went perfectly. From the first meeting with their staff to define our needs, to the event itself – everyone has been professional and if there is a glitch or concern with the meeting room, or a special food request – the staff (servers, banquet captains) is on top of it and our needs have been met. The food we ordered for our meetings has been very tasty, great presentation too. Personally loved the hummus varieties they had for an appetizer!!
I have stayed at the hotel for business – LOVE the rooms – very clean – comfortable. Check in and out was very smooth. Since my experience has been mostly business – I have seen more of their conference center and conference rooms than the pool or other fun activities at the Resort. One day I hope to be able to actually vacation here!

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
33 reviews 33 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 29, 2013

Stayed here for a week long business conference and brought the whole family along. This was a fantastic hotel. The outdoor area was an especially nice treat in the blistering heat of Phoenix. The pool, waterfalls, and lazy river were enjoyed by kids and the adults in our family throughout the trip. Breakfast in the restaurant was relaxing and we enjoyed dining outside in the early morning. Breakfast buffet was great for kids. Our rooms were wonderfully, large, plush and spotless. Lots of options for shopping and dining nearby. We really enjoyed this visit and would highly recommend.

Room Tip: Since the hotel seems to attract large groups, I would recommend requesting a room away from the out...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson Arizona
Top Contributor
172 reviews 172 reviews
23 hotel reviews
Reviews in 52 cities Reviews in 52 cities
1,204 helpful votes 1,204 helpful votes
2 of 5 stars Reviewed August 26, 2013

We are Marriott Residence Inn and Courtyard fans. However on a trip to Southern California in April, decided to stop at the JW Marriott in Palm Desert. We LOVED it !!! The staff was so genuinely nice and the Hotel was so much fun that the next day, we tried to extend our stay, but they were sold out due to the Music Festival.
We were in Prescott for a week, and on the way home decided to visit with close friends in Cave Creek. Since this was the most convenient Marriott (and we are gold members and love Marriotts), decided to spend 2 nights here. As soon as we arrived, we wanted to go home.
We drove up to register, and were told that we had to give up our car keys. Since we were in our very good car, we were reluctant to do so. Everywhere else, there is parking for people checking in. Here, that space is taken up by valet parking (even though, they have an entire lot for that close by!). In Palm Desert and in Tucson, the self parking is covered. Here (where it is hotter than anywhere else!), you park in the blazing sun. Instead of spending whatever for a new lobby (I don't know what the old one looked like, so actually, I should not judge), they could have covered the parking area.
The entire time we were there, almost nobody (staff) said "hello", "goodbye" or "how are you?"
In Palm Desert, it was so relaxing and lovely. Here, the lobby felt like Grand Central Station instead of a hotel.
The wifi did not have a good connection in our room, only in the lobby area. No lemon in the drinking ice water in lobby. Great pretensions, but little service. Cannot even compare with the wonderful Prescott Marriott Residence Inn, where guest welfare was at the top of the list.
The one good thing here was the restaurant Tuscany, where we invited our friends for dinner, and everything (food, service, atmosphere) was absolutely wonderful.
This had to be the most pretentious and superficial hotel we have ever stayed at. (And yes, we have stayed at many Ritz-Carltons and other luxury properties both here and abroad.) Don't mind spending money, but will not spend anymore here.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riverside, California
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 24, 2013

While I was on a business trip and really did not get to experience most of what the resort had to offer, I can see why this would be great resort destination. Lovely hotel with great food and drinks. Rooms are impeccable. Service is superb. Facilities are in abundance.

The only sore point is that the walk to the hotel from parking lot is quite long if you are not parking with the valet. During summer afternoons in Phoenix, it can almost cause you a heat stroke.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 23, 2013

The rooms were spacious and comfortable. I really liked the separate shower and bathtub in the bathroom. This resort was very large, so walking to and from the convention area from my room took a while. If I were to return for another convention, I would request a room closer to the meeting area.

Stayed October 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Desert Ridge Resort & Spa Phoenix

Address: 5350 E Marriott Drive, Phoenix, AZ 85054
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Desert Ridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Phoenix
#4 Luxury Hotel in Phoenix
#6 Business Hotel in Phoenix
#6 Family Hotel in Phoenix
#8 Romantic Hotel in Phoenix
#8 Top resorts Hotel in Phoenix
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Desert Ridge Resort & Spa Phoenix 4.5*
Official Description (provided by the hotel):
The JW Marriott Desert Ridge Resort & Spa provides luxury, unparalleled service, endless recreation and exquisite dining. This desert mountain luxury hotel near Phoenix has Arizona's largest ballroom, a pampering spa, outstanding restaurants and championship golf. Upon arrival, you're greeted with an expansive grand lobby, splashing fountains, stunning floor-to-ceiling windows, sparkling waterways and majestic palm-lined pathways. ... more   less 
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Also Known As:
Jw Marriott Desert Ridge Resort And Spa Phoenix
Jw Marriott Desert Ridge Resort & Spa Phoenix Hotel Phoenix
Jw Marriott Phoenix
Marriott Phoenix
Phoenix Marriott

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