Stayed here for a weekend of spring training. It is a beautiful location, feels almost tropical in the setting. Customer service was outstanding. Before we even realized there was a problem with our request for an ADA room the hospitality coordinator had fixed it. Steve was very gracious in meeting our needs. My daughter has special needs and he was very understanding of our family's comfort.
I cannot say more about the professionalism, and kindness of Steve Smigosky.
We ate at Roy's for dinner expensive but well worth it.
Food was delicious and service excellent.
Only down side was the pool was a little cool for my personal comfort.
- Official Description (provided by the hotel):
- The JW Marriott Desert Ridge Resort & Spa provides luxury, unparalleled service, endless recreation and exquisite dining. This desert mountain luxury hotel near Phoenix has Arizona's largest ballroom, a pampering spa, outstanding restaurants and championship golf. Upon arrival, you're greeted with an expansive grand lobby, splashing fountains, stunning floor-to-ceiling windows, sparkling waterways and majestic palm-lined pathways. ... more less
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- Also Known As:
- Jw Marriott Desert Ridge Resort And Spa Phoenix
- Jw Marriott Desert Ridge Resort & Spa Phoenix Hotel Phoenix
- Jw Marriott Phoenix
- Marriott Phoenix
- Phoenix Marriott