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“BEAUTIFUL, HUGE HOTEL WITH LOVELY AMENITIES” 5 of 5 stars
Review of JW Marriott Desert Ridge Resort & Spa Phoenix

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JW Marriott Desert Ridge Resort & Spa Phoenix
4.5 of 5 Resort   |   5350 E Marriott Drive, Phoenix, AZ 85054 (Desert Ridge)   |  
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Ranked #11 of 175 hotels in Phoenix
Whitby
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
36 helpful votes 36 helpful votes
“BEAUTIFUL, HUGE HOTEL WITH LOVELY AMENITIES”
5 of 5 stars Reviewed May 15, 2013

The whole family stayed in this hotel when we accompanied my husband for a company event recently and just loved it. We were there 5 years ago and it is still well-maintained and gorgeous. The landscaping on the grounds is lovely. The grounds are enormous! The ballrooms are huge with gigantic ceilings - perfect for functions requiring large theatrics. The food was great as were the staff. We loved our jr.suite, which was ridiculously large.
All in a all, a very relaxing stay in a beautiful spot. The JW's are always top notch.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (295)
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English first
Tucson, Arizona
Top Contributor
127 reviews 127 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed May 14, 2013

Live entertainment every weekend!! Spa is as large as a small hotel; large swimming pool surrounded by 30 palm trees. Lazy river and two gyms, top of the line Hawain fusion restaurant. Watched a hawk feeding her chicks from the hot tub in the spa. Ambroisia and flowers giving a sweet smell everywhere. Six star resort reminiscent of "top notch" upscale resorts. Most employees were very pleasant and responded to any reasonable request. Towels are limited and of dubious quality. Bathrooms have shower and bath tub which was wonderful. Every room is a suite. Best resort I have been to in quite a while.

Room Tip: Odd numbered rooms are quieter. Even numbered rooms open to the courtyard and live music and numbero...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 10, 2013

This is a beautiful desert resort in North Phoenix which offers wonderful accommodations but also a glimpse of the life in Arizona. THe hotel is open and airy with evening cocktails and entertainment outside - the grounds are spacious with a fabulous lazy river pool and this is a great relaxing place to wile away some days enjoying leisure the way it should be.
We spent a day at the spa and had the most restful and relaxing day in their beautiful, private facility - lunch and refreshments by the private pool after massage and facials, steam room and jacuzzi.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Top Contributor
175 reviews 175 reviews
50 hotel reviews
Reviews in 66 cities Reviews in 66 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed May 9, 2013

The reception was extremely efficient, from the valet, through check-in. The room was big and convenient. Dinner at Roy's was outstanding. Our server was enthusiastic, knowledgeable and responsive. When I mentioned that I was a vegetarian she wipped out a menu and made recommendations which turned out to be spot-on. However, this is a big resort. By all means go there if this is what you want. But don't expect atmosphere and personal attention. Overall the resort lacks soul. Also, The towels in the bathroom were very old and clearly past there sell-by date. The gym is well equipped, though it only opens at 6h00, making it difficult for business people with early appointments to fit in a proper workout.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Top Contributor
164 reviews 164 reviews
12 hotel reviews
Reviews in 33 cities Reviews in 33 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed May 9, 2013

fabulous pools & lazy river, good restaurants such as Roys, a good Italian restaurant and a nice indoor/outdoor cafe. The resort was in perfect condition with wonderful service. The banquet buffet food was B rated since all of the warm food was cold and not the best.The resort is not within walking distance to anything and the shopping center has normal mall type chain stores which is not exciting.The room are very nice as is the fitness facility. Breakfast is very pricey.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vacaville, California
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2013

My wife and I celebrated my birthday with a week of golf in Arizona, staying at the Marriott. We had a great experience and excellent service. The room was very modern and comfortable, included a refrigerator, safe small balcony where we enjoyed morning coffee. I played golf at the Wildfire golf course which is part of the property. The course was in great condition with a very nice practice area. Although this hotel is at the upper end cost wise, you just show up and they take care of the rest.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 7, 2013

Had a wonderful 4 day. The amenities were first rate, comfortable room overlooking the lake and golf course at the quiet side of the resort. The only downside to our room location was the access to all of the pools. It was a long walk, even though there was a gate just accross the lake to the largest of the pools, the gate was an exit only gate, so you still had a long walk through hotel. Searched in vain for better access, but there was none. The property has four pools, but the spa pool was only available if you were having spa treatments. At the time we were there all pools were at capacity, very crowded, except for the spa pool. Since I love to swim, hang out at pool, this was a problem for me, but next time will book the room with better pool access.

Room Tip: Rooms overlooking lake, quiet. If you like to frequent the pool, ask for room closer than lake room...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about JW Marriott Desert Ridge Resort & Spa Phoenix

Address: 5350 E Marriott Drive, Phoenix, AZ 85054
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Desert Ridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Phoenix
#4 Spa Hotel in Phoenix
#5 Luxury Hotel in Phoenix
#7 Business Hotel in Phoenix
#9 Romantic Hotel in Phoenix
#11 Family Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Desert Ridge Resort & Spa Phoenix 4.5*
Official Description (provided by the hotel):
The JW Marriott Desert Ridge Resort & Spa provides luxury, unparalleled service, endless recreation and exquisite dining. This desert mountain luxury hotel near Phoenix has Arizona's largest ballroom, a pampering spa, outstanding restaurants and championship golf. Upon arrival, you're greeted with an expansive grand lobby, splashing fountains, stunning floor-to-ceiling windows, sparkling waterways and majestic palm-lined pathways. ... more   less 
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Also Known As:
Jw Marriott Desert Ridge Resort And Spa Phoenix
Jw Marriott Desert Ridge Resort & Spa Phoenix Hotel Phoenix
Jw Marriott Phoenix
Marriott Phoenix
Phoenix Marriott

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