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JW Marriott Desert Ridge Resort & Spa Phoenix: Traveler Reviews

4.5 of 5
5350 E Marriott Drive, Phoenix, AZ 85054 (Desert Ridge)
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JW Marriott Desert Ridge Resort & Spa Phoenix
Ranked #9 of 176 hotels in Phoenix
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983 reviews from our community

Traveler rating
    581
    264
    88
    28
    22
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Families
232
 
Couples
186
 
Solo
36
 
Business
313
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
philadelphia, pa
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
“Excellent!”
4 of 5 stars Reviewed December 14, 2012

The JW Marriott Desert Ridge Resort in Phoenix is an amazing place to stay. I was here for 3 days for business and I loved it. The only disappointment was that the water slide was closed due to it being early March, therefore "off season". We are from Philadelphia and it's very cold there in march, so, 70-80 degree weather was summer to us, but cold to Phoenix! We still had a wonderful time and my room was gorgeous. The outdoor seating for the restaurant was fantastic and we ate outside 2 nights in a row. I'd highly recommend it!

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask ak195 about JW Marriott Desert Ridge Resort & Spa Phoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lafayette, la
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Amazing stay!”
5 of 5 stars Reviewed December 11, 2012

Stayed here for a conference. Everything was great. Staff, rooms, food, etc. Comfortable bed. CLEAN room!! In room fridge was nice to have. Stayed for 5 nights, never left the hotel. Ate on property entire time. Can get a little pricey, however the price of a cab would have been the same. Forgot my swimsuit, found a great one in the spa boutique. Loved the pool. Only thing we would have liked would have been later poolside service, it ended at 5:30 and we would have enjoyed it much later. Great conference hotel. Loved all the restaurants. Worth the money. Tip: share entrees at the Italian place, servings are huge.

Room Tip: hotel is very big.. Get a room closer to elevator to reduce walking.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask raejean24 about JW Marriott Desert Ridge Resort & Spa Phoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macon, Georgia, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Family vacation, year after year”
5 of 5 stars Reviewed December 11, 2012

My family has been going to Desert Ridge for years now. It is our favorite place, and we look forward to coming back again and again. The hotel is beautiful, the Canyon Villas are amazing, the spa is possibly my favorite place on earth, and the food and drinks are outstanding. Recommendations: Start the day out on the lazy river, and be sure to snag a Kokopeli Kolada or two. Don't forget to explore all the grounds, there are gardens, golf courses; I find something new every time I go. For dinner, go no farther than Roy's. If I could eat there every night of my life, I would. Get the butterfish. After dinner, sit in or outside the lobby, listen to live music and enjoy the peaceful bliss that is Desert Ridge. The best time to go is during the off season when it is less crowded and quiet. During peak seasons it can get packed with families and children. However, if you are a family looking for a vacation spot then the peak season may be for you. Any time is a great time though, I can't recommend it enough!

Room Tip: I don't think there is a bad room here, every room has a view of something beautiful.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Emily S about JW Marriott Desert Ridge Resort & Spa Phoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
“JW Marriott - exceeded expectations!”
4 of 5 stars Reviewed December 11, 2012

This is the first time I've stayed at a JW. Have stayed at many Marriotts, and Ritz Carlton hotels. I was very pleasantly surprised at the quality of the hotel, and the service. This resort was the quality of a good Ritz Carlton. As far as amenities, the resort has two 18 hole golf courses, several restaurants, and of course pool and spa. The room was beautiful, large, and clean, as were the resort grounds. Overall, and excellent place for a few days of golf and sun.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask dan62 about JW Marriott Desert Ridge Resort & Spa Phoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castle Rock, Colorado
Top Contributor
86 reviews 86 reviews
5 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
“Another Great JW Marriott Hotel”
5 of 5 stars Reviewed December 10, 2012

Maybe we were overly impressed with the lobby Christmas Decorations, but this hotel ranks at the top of our list along with other JW hotels. From the moment one pulls into the driveway, you know you are in for a first class experience and nothing disappoints. The only place we have been that equals the experience we had is The Broadmoor in Colorado Springs. The JW staff is outstanding in terms of friendliness and service. The rooms are quiet and comfortable. The lobby and grounds are well done and maintained. The workout facilities are excellent. The golf courses are well worth the price. The Blue Sage and Tuscany restaurants were outstanding. We were on a package deal as a part of a group for a golfing trip. In all respects, this was a first class experience.

Room Tip: We were on the first floor in a handicap room. We never heard a sound and it was convenient to the...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 5 more reviews by Walt and Gwynne W for Phoenix
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Desert Ridge Resort & Spa Phoenix

Also Known As:
Jw Marriott Desert Ridge Resort & Spa Phoenix Hotel Phoenix
Jw Marriott Desert Ridge Resort & Spa Phoenix Hotel
Jw Marriott Desert Ridge Resort And Spa Phoenix
Jw Marriott Phoenix
Marriott Phoenix
Phoenix Marriott
Address: 5350 E Marriott Drive, Phoenix, AZ 85054
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Desert Ridge
Amenities:
Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotels in Phoenix
#7 Family Hotels in Phoenix
#8 Business Hotels in Phoenix
Price Range: $$
Hotel Class:4.5 star (4.5*)
Reservation Options:
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JW Marriott Desert Ridge Resort & Spa Phoenix
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