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“A glorious place to stay.” 5 of 5 stars
Review of JW Marriott Desert Ridge Resort & Spa Phoenix

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JW Marriott Desert Ridge Resort & Spa Phoenix
4.5 of 5 Resort   |   5350 E Marriott Drive, Phoenix, AZ 85054 (Desert Ridge)   |  
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Ranked #8 of 175 Hotels in Phoenix
Certificate of Excellence 2014
Lisbon, Portugal
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“A glorious place to stay.”
5 of 5 stars Reviewed November 18, 2012

Friendly and helpful staff, clean and well maintained facilities, able to handle multiple conferences of which i was attending one, with aplomb. Would definitely go back just to get R&R if in the area. Food tasty and reasonable prices.

Room Tip: Anything overlooking the pool and garden area is lovely.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,699 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (398)
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san clemente, CA
Top Contributor
161 reviews 161 reviews
58 hotel reviews
Reviews in 65 cities Reviews in 65 cities
128 helpful votes 128 helpful votes
5 of 5 stars Reviewed November 17, 2012 via mobile

2nd time staying here. Resort living at it's best. Good customer service. Beautiful sprawling resort. Excellent for hiking and jogging.Fitness center well equipped. Has a Roy's restaurant on property along with a Starbucks and nice shops. Rooms are really large. The size of suites in other hotels. Also very close to airport and other sites around Phoenix. Strongly recommend this place.

Stayed November 2012, traveled on business
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RI
Top Contributor
52 reviews 52 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 16, 2012 via mobile

Attended a conference here, stayed in the executive suite. Ultra comfortable beds, great food, friendly employees. Only downside, one of the busiest convention nights, the bar closed at 12:00 on a Thursday night which forced a bunch of people to go off property for libations. I would return on a family vacation the lazy river and pools are great.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ny
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 16, 2012 via mobile

I stayed here for a few days to attend a conference that took place at the hotel.
It is not near the airport. I took a cab that cost over $80. For my return flight I asked the front desk for options. They were very gracious and had available either a reserved car or a shared car. I opted for a shared ride for $24. No one else had booked for the same time so I rode solo in a Town car. Much more confortable than the taxi and cheaper! Though the hotel seemed far out of town, it is across from a large mall that has everything!
The hotel is huge and walking from one end to another can take some time do if you know which facilities you want to be close to , ask for that location. The outside is beautiful, especially the pool area which has several pools for all ages including a lazy river and a pool with a basketball hoop. There are hot tubs spread throughout in private areas you might cross a bridge to.
The rooms are not unlike many Marriotts; big, comfortable, great sheets and duvets, and lots of plugs for electronics.
The convention center, attached to the hotel , is huge and could be anywhere. It lacks some of the southwest feel you see in other parts of the hotel.
Overall great place. Next time I might bring the family.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Houston, Texas
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 15, 2012

Had to go to a business meeting here and found the resort to be not only business friendly, but also would be very family friendly as well. Numerous pools, lazy river, golf course and conveniently located next to Desert Ridge shopping center. A short walk to the shopping center and you'll find plenty of restaurants, shops, Dave & Busters and a movie theater. The staff at the Marriott was extremely friendly, knowledgeable and helpful. I would not hesitate to go back to this resort!

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Francisco, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 12, 2012

The front desk man went out of his way to tell us that we would have a great view. So having no view at all was adding insult to injury. Got a first-floor handicapped room, which might have been more useful to someone who was handicapped. Roy's fusion food was subpar. I ordered blackened fish. It was somehow blackened on the outside but not cooked at all on the inside. While working out at the jammed workout facility this morning (accessible only by going outside), staff opened the sliding doors at 6 a.m. Which was nice except it was 45 degrees. OK on to day two. Let's see what it brings. Currently in 1128. Don't accept this room. (PS the bed had a dip on one side!)

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 11, 2012

I came here for a wedding and had to stay a bit longer due to Sandy. Very well-maintained, sprawling resort with beautiful pools, good food, and helpful staff. A variety of restaurants and different areas, indoor and outdoor, to gather and relax. Rooms were modern and well-appointed.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Desert Ridge Resort & Spa Phoenix

Address: 5350 E Marriott Drive, Phoenix, AZ 85054
Location: United States > Arizona > Central Arizona > Phoenix > Desert Ridge
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Phoenix
#4 Luxury Hotel in Phoenix
#4 Romantic Hotel in Phoenix
#6 Business Hotel in Phoenix
#7 Family Hotel in Phoenix
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Desert Ridge Resort & Spa Phoenix 4.5*
Number of rooms: 950
Official Description (provided by the hotel):
Without peer among Phoenix resorts, the award-winning, AAA 4-Diamond JW Marriott Phoenix Desert Ridge Resort & Spa welcomes guests to its stunning 316 acres in the Sonoran Desert. Our captivating resort takes you to a place where luxury, personal service, invigorating recreation and excellent dining are in abundance. Guest rooms and suites feature private balconies or patios with dramatic desert vistas, mountain views, and tech-friendly amenities. This premier resort also impresses with the award-winning Revive Spa and championship Wildfire Golf Club, home to the LPGA Founders Cup. Families, couples and friends will find a variety of activities designed for all ages including our Wildfire Pool Complex complete with Lazy River and water-slide. Or just relax and enjoy each others company indoors or outside on one of many patios with our inviting fire-pits overlooking the resort's waterways. Among the leading North Phoenix, Arizona resorts, JW Marriott Desert Ridge is your one-stop vacation haven. ... more   less 
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Also Known As:
Jw Marriott Desert Ridge Resort And Spa Phoenix
Jw Marriott Desert Ridge Resort & Spa Phoenix Hotel Phoenix
Jw Marriott Phoenix
Marriott Phoenix
Phoenix Marriott

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