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“Pretty Good, But......” 4 of 5 stars
Review of Hilton Garden Inn Phoenix Airport

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Hilton Garden Inn Phoenix Airport
3.0 of 5 Hotel   |   3422 East Elwood Street, University & I-10, Phoenix, AZ 85040 (South Mountain)   |  
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Ranked #29 of 175 hotels in Phoenix
Payson, Arizona
Top Contributor
51 reviews 51 reviews
10 hotel reviews
Reviews in 27 cities Reviews in 27 cities
19 helpful votes 19 helpful votes
“Pretty Good, But......”
4 of 5 stars Reviewed October 29, 2013

Overall everything was fine. I've become discriminating because we stay in Phoenix often before flights and I've tried several Hilton's near the airport. This is not my first choice, but it was fine. Friendly staff, well appointed room, outside access to the room, pretty outside pool/area, etc. My two minor problems were the bath tub and the air conditioning. The bath tub was clean, however, it has seen better days. It needs to be replaced. The air conditioning has that annoying noise as it goes on and off adjusting the room temperature. It needs a constant speed fan as an alternative for relatively light sleepers. It would wake me when it turned on and wake me when it turned off. But overall, it was convenient to the airport and has a shuttle service.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review, October 30, 2013
Thank you for choosing to stay with us at the Hilton Garden Inn Phoenix Airport. Your feedback is very important to us. We are constantly striving to exceed the expectations of our guests and your survey reflects that. I will extend your compliments to our team members and continue to work hard to maintain the highest guest satisfaction you have come to expect from a Hilton family hotel. We will be looking into a quieter and more energy efficient a/c. I look forward to your return trip with us and if I may be of further assistance to you, please don’t hesitate to contact me. Once again, thank you for your continued loyalty to Hilton and its family of hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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310 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
Tucson, Arizona, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 28, 2013

Went here for a conference around ASU. This hotel is not far away from the convention center, as well as the NBA game center, only 10 mins driving. Price is pretty good, and there is a small fitting room there, also a small swimming pool. You can relax you there after your trip. The room is clean and the people is so nice. Love this place.

Stayed November 2012, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review, October 30, 2013
Thank you for choosing to stay with us at the Hilton Garden Inn Phoenix Airport. Your feedback is very important to us. We are constantly striving to exceed the expectations of our guests and your survey reflects that. I will extend your compliments to our team members and continue to work hard to maintain the highest guest satisfaction you have come to expect from a Hilton family hotel. I look forward to your return trip with us and if I may be of further assistance to you, please don’t hesitate to contact me. Once again, thank you for your continued loyalty to Hilton and its family of hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
1 review
5 of 5 stars Reviewed October 22, 2013

I am a logistics sales manager, come to United State of America for business travel, it is a good experience to stay in Hilton Garden Inn hotel, if I come to USA again, I will choose it again, very good service!

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review, October 24, 2013
Thank you for choosing to stay with us at the Hilton Garden Inn Phoenix Airport. Your feedback is very important to us. We are constantly striving to exceed the expectations of our guests and your survey reflects that. I will extend your compliments to our team members and continue to work hard to maintain the highest guest satisfaction you have come to expect from a Hilton family hotel. I look forward to your return trip with us and if I may be of further assistance to you, please don’t hesitate to contact me. Once again, thank you for your continued loyalty to Hilton and its family of hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 19, 2013

I stayed here 2 nights October 4-6 2013. We were in a king room 1st floor. Had a great view of the pool and landscaping. It was a very quiet location for being so close to the airport. Shopping and dining were easily accessible. The room was super clean with a nice kitchenette. This hotel seemed newer or newly remodeled because the room was immaculate. The jetted tub was a pleasant surprise and a nice added bonus. All in all a great stay and friendly staff topped it off. I would stay here again. I felt I got great accommodations at a very reasonable rate.

Room Tip: The king suite was very spacious and the memory foam bed was to die!!! 1st floor was nice as well.
See more room tips
  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review, October 24, 2013
Thank you for choosing to stay with us at the Hilton Garden Inn Phoenix Airport. Your feedback is very important to us. We are constantly striving to exceed the expectations of our guests and your survey reflects that. I will extend your compliments to our team members and continue to work hard to maintain the highest guest satisfaction you have come to expect from a Hilton family hotel. I look forward to your return trip with us and if I may be of further assistance to you, please don’t hesitate to contact me. Once again, thank you for your continued loyalty to Hilton and its family of hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Papillion, Nebraska, United States
1 review
5 of 5 stars Reviewed October 17, 2013

Everything about this hotel is great. The front desk staff is very friendly and willing to help in any way they can. The free shuttle that the Hotel provides is an amazing asset for those traveling from out of town, the Garden Grill has excellent food and great service, The housekeeping staff is also very friendly and good. It was all I could have expected from a hotel and more. Great job! It would be highly recommended by us!!

Room Tip: King Size Rooms are amazing. Lots of storage space for us for the entire week,
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review, October 24, 2013
Thank you for choosing to stay with us at the Hilton Garden Inn Phoenix Airport. Your feedback is very important to us. We are constantly striving to exceed the expectations of our guests and your survey reflects that. I will extend your compliments to our team members and continue to work hard to maintain the highest guest satisfaction you have come to expect from a Hilton family hotel. I look forward to your return trip with us and if I may be of further assistance to you, please don’t hesitate to contact me. Once again, thank you for your continued loyalty to Hilton and its family of hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fallbrook, California
Senior Contributor
45 reviews 45 reviews
41 hotel reviews
Reviews in 35 cities Reviews in 35 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 10, 2013

This hotel appears to be relatively new (or is very well maintained). It was very clean, and really quite. If there was anyone in the rooms next door, I certainly didn't know it by noise factor.
Nice pool area outside.
Staff is friendly and helpful.

Room Tip: I was actually on the second floor with rooms on either side and it was still quiet.
See more room tips
  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review, October 12, 2013
Thank you for choosing to stay with us at the Hilton Garden Inn Phoenix Airport. Your feedback is very important to us. We are constantly striving to exceed the expectations of our guests and your survey reflects that. I will extend your compliments to our team members and continue to work hard to maintain the highest guest satisfaction you have come to expect from a Hilton family hotel. I look forward to your return trip with us and if I may be of further assistance to you, please don’t hesitate to contact me. Once again, thank you for your continued loyalty to Hilton and its family of hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed October 7, 2013

Slow service even for turtles. The delivery of the meal was longer then one would expect but not over the top. When it was time for the check we waited 15 minutes and I asked the waiter to bring it to us we were all set. Fifteen minutes later we left the restaurant and I wrote a note stating what we had to eat and drink, my room number and that we were about to fall asleep waiting for the check. There was a message on the house phone from the kitchen manager apologizing for the problem and we were not billed for the meal. I believe that Hilton needs to realize a free meal does not compensate for poor quality.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review, October 9, 2013
Thank you for staying with us at the Hilton Garden Inn Phoenix Airport and providing your candid feedback. We strive to exceed the expectations of our guests and it appears that we have not done so during your stay with us. I apologize for the experience you had during your visit to our restaurant. We are going through some changes and growing pains do occur. I hope you will reconsider staying with us again in the future so we may show that your feedback was put into good use with retraining of our staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Phoenix Airport

Address: 3422 East Elwood Street, University & I-10, Phoenix, AZ 85040
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > South Mountain
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Romantic Hotel in Phoenix
#21 Business Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Phoenix Airport 3*
Official Description (provided by the hotel):
Mediterranean ambience, modern in room amenities for the business or leisure traveller; near I-10 & University Drive. ... more   less 
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Also Known As:
Hilton Garden Inn Phoenix Airport Hotel Phoenix
Hilton Phoenix
Phoenix Hilton

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