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“great service” 4 of 5 stars
Review of Radisson Hotel Phoenix North

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Radisson Hotel Phoenix North
3.0 of 5 Hotel   |   10220 N. Metro Pkwy E., Phoenix, AZ 85051 (Formerly Metro Plaza)   |  
Hotel amenities
Ranked #103 of 174 Hotels in Phoenix
Poway, California
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
Reviews in 25 cities Reviews in 25 cities
49 helpful votes 49 helpful votes
“great service”
4 of 5 stars Reviewed April 10, 2006

great parking, good service, great air conditioning and for the price the rooms were more than acceptable. Really good breakfast too. This isn't the Ritz but it beats a Holiday Inn or travelodge.

  • Stayed April 2006, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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205 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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London
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed March 25, 2006

on checking in we were allocated a king room for 4 adults despite booking a double double room. hotel was full so had to make do for one night! too tired to care. Breakfast was a disaster zone, I understand the hotel was full but no clean tables, nobody organising guests, food depleted, no menus ofered, cold coffee, no milk on tables etc etc
after a full dy out and requiring a quick change for dinner we were told our new room was not ready nor were any other rooms, we had to use the old room to shower, run down corridors with wet hair, half unpacked bags to get dressed for our dinner date.
all in all a very negative experience.
The breakfast the next day was marginally better but what hotel/restaurant or even B&B has crushed table cloths on the table ? Picky ? well just very basic standards.

The rooms were good, good size, good facilites, great shower although I agree some of the refurb was dodgy- half painted bathroom door ???
The hotel ground floor looks refurbished and the general areas too but had a sad feeling of no atmospehere overall. not sure why, a feeling of uncared for neglect ?

didn't have any other food as found Mimi's across the lot and Starbucks inside Barnes and Noble.

the hotel served a purpose for us as we were visiting family nearby and as it was Spring Training our options were limited. just surprised the Sheraton name was over the door, felt more like a Travelodge

  • Stayed March 2006
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midwest USA
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
135 helpful votes 135 helpful votes
4 of 5 stars Reviewed September 29, 2005

The Four Points by Sheraton Phoenix Metrocenter really needed professional attention sooner, but the patient shows promising signs of recovery. I stayed here as part of a group trip, assigned to the hotel by chance, not choice. After reading reviews here on TripAdvisor, my concern levels elevated, but it proved a pleasant stay.

First impressions from the lot and outside help the hotel. The hotel keeps the lot clean, the landscaping looks nice, and the outside of the hotel looks clean. The parking lots provide ample space and the decent lighting helps you feel safer walking up to the lobby. The hotel sits within the Metrocenter shopping area--good chain restaurants such as Olive Garden and Bennigan's abound within easy walking distance, as does shopping obviously.

The lobby and registration desk dress to impress--soaring open space with plant draped peek-throughs from upper floors, a large sunken pit area with lots of nice comfortable heavy leather furniture and tables, a raised area with large bookshelf spaces, tables with nice chairs, and some other furniture in small groups. Look closer, though, and you see a few problems. Two bench style seats along the railing surrounding the sunken pit area looked quite sorry--one showed multiple pulls in the fabric and both carried the crud of many years' use--large darkish areas on the arms and seats, nicks in the wood finish. They should hide these two seat benches from guests' view for now until they refurbish them. In the raised area with the bookcases, you see that the books remain only for show--mostly multivolume sets of huge outdated legal code books, with just a few novels tucked in several hundred pounds of books. Two cream-colored upholstered armchairs in the corner near the walkway to the restaurant really detracted from this area, too. They showed the grunge of several years of use, too--I wouldn't sit in one in all honesty. These two chairs should disappear from guests' view, too, until more presentable. The carpet shows a few dark stains here and there, too. The courtyard looks really nice--healthy trees illuminated at night by mini white light wrapped trunks, tile walkways--very pleasant. The pool and hot tub looked very clean. I did not partake, but I saw others enjoying these facilities.

The staff at the desk proved very nice and knowledgeable. They must be under some stress with the corporate Sheraton folks constantly in and out during the refurbishment. We saw the desk staff talking with departing corporate personnel late one night while we loitered in the lobby. Maybe the staff are more relieved to finally see renovations under way, then they are stressed to have corporate in and out all of the time : )

The gift shop off the lobby proved a pleasant surprise. Tidy, neat and clean, with a nice selection of, I can't hardly believe it, reasonably priced almost to the point of saying bargain priced items. $3 dolphin figurines, $3 attractive margarita candles, floating rose candles, AZ t-shirts starting at 2/$10, and other nice items. Definitely better than many of the mall and airport souvenir shops encountered on this trip.

Some of the hallways do stink. I thought it smelled like a bathroom not really clean lurking behind a door--okay, I'll say it--old urine. I am more sensitive to smells than others--many of my companions noticed nothing, but a few others thought it smelled, too. Some of the hallways show a lot of beating--big bangs out of the corners in many spots, jagged uneven ceiling cracks running the length of some hallways near one wall, a huge wooden armchair with nice upholstery but badly nicked wood sitting out of place outside the elevator, a new threshold cut and ready to install leaning against the wall, a smoke detector and trim pieces left outside a room door, plaster or some other building material marks in the carpet outside many room doors, and so on. It definitely shows evidence of serious renovations in progress, but undertaken long after needed. The hallways proved a little toasty, but the guest rooms and public rooms all remained pleasant.

The room itself smelled clean and appeared clean, other than another one of those cream colored upholstered chairs identical to the two dirty ones in the lobby making its appearance in the corner of the room like a fungus growing up in a flower garden. It took a few tries to find a working light, though. Flipping the switch in the hall just inside the door produced no light. Turning on one of the lamps above the nightstands produced no light. Only after walking to the other end of the room and trying the floor lamp did a working light turn up. Good thing the hall remains well lit and that the curtains remain open to let in some of the nighttime lighting, or you might bump into several things trying to ever find a light when you first check in to your room.

The comfortable king-size bed faces the large window, but remains out of view from the hall door, something I appreciate. The desk near the window has ample lighting and space to work. Two compact elegant wood nightstands flank the headboard. The sconce lamps above each nightstand beam with nice clean white fabric shades, well, that is once you call the front desk and get lightbulbs for the lamps. During the renovation, someone took them out of the lamps or never put them in there in the first place. The lady from the front desk came up herself with the bulbs promptly, put them in, and apologized. She conducted herself in a professional but friendly manner.

The bathroom floor shines with great looking new marble tile. When you open the closet, however, you see bare concrete with old dried mastic compound--no tiles or covering at all. Renovation looking good here, but obviously not finished yet in this room. The strange angled low tub (or extra deep shower basin?) in a square unit looks older--the porcelain not so glossy any more, but clean. No black stuff appeared during showers as other folks reported from their stays. Water pressure and temperature ranked as good, and the toilet flushed well.

The safety latch that you flip over to keep folks from entering from the hall showed signs of hasty or at least uncoordinated replacement. The flip over portion mounted on the frame hit the door about two inches above the ball portion mounted on the door, rendering it utterly useless. A renovation of this size will obviously require a lot of follow up on issues like this one.

An ice run took longer than anticipated. A taped handwritten note on the fourth floor ice machine informed you it was out of order. The third floor proved interesting--obviously under serious renovation here. Buckets in the hall, plastic Big Gulp cups from workmen, the smell of adhesive compounds in the air, and an ice machine that was also out of order, but not marked. The second floor ice machine was working well and obviously new.

A group dinner at the hotel for a conference turned out a mixed bag, but by far positive. The main course consisted of a fresh, tasty grilled chicken salad served in a fried tortilla bowl. The German chocolate cake for dessert, however, while it tasted okay, contained no coconut, substituted peanuts for the pecans, and other deviations--not at all what most would consider German chocolate cake. The main dish salad proved more than ample to satiate your appetite, so you didn't really need the cake anyway.

In summary, would I stay here again? Yes. The staff proved excellent. The hotel facility itself was let go too long, but they are pouring a lot of money and effort into refurbishment to bring it back. I think it will be a comlpete jewel again given a few months more renovation. The rooms are clean and quiet at a decent rate.

  • Stayed September 2005, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed June 21, 2005

I have to agree with others. If I hadn't been locked into the reservation I would've gone to the other hotels in the area. The only good thing I heard was that staff from corporate was there looking to remodel the place. I hope they do. The biggest concern I had was that during the night and early mornings our shower would back up with black stuff. It really concerned me when I heard the same complaint from others staying there but nothing was ever done by the staff there.
The good note that the staff was pleasant and nice considering what they had to deal with.
But be warned, find someplace else to stay!

  • Stayed March 2005, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Springs, California
Top Contributor
54 reviews 54 reviews
43 hotel reviews
Reviews in 36 cities Reviews in 36 cities
249 helpful votes 249 helpful votes
1 of 5 stars Reviewed May 23, 2005

This place is a sorry excuse for a Four Points by Sheraton. It is run-down, really showing its age, and seems like a hotel that would only be popular with the high school prom night crowd or the one-night-in-Phoenix-tourbus group.

Our room was dirty, dark, and dated. The tile in the bathroom was dirty, the upholstered chairs in the living area were too scary to sit on, the bed linens were too thin, and the bed was extremely lumpy. Ugh! Even the mere memories of thiis room send shivers up my spine. One of the worst I've ever stayed in.

We did try to "enjoy" the hotel's free continental breakfast that they provided (not sure if this is free for all guests or if it was part of my Starwood Preferred Gold status). At any rate, we would have done well to avoid it entirely. We both got violently ill after eating here and it took a whole day out of our vacation in Sedona to recover.

There are plenty of fine hotels in Phoenix ... and even the Metrocenter area. Try those instead.

  • Stayed February 2005
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
76 helpful votes 76 helpful votes
2 of 5 stars Reviewed April 30, 2005

My family had two stays at this hotel for a total of 4 nights in late April 2005. I had already prepaid for everything through Priceline so I couldn't get my money back or change hotels. We were sceptical because of what I had read on tripadvisor but we tried to keep an open mind. When we first arrived we were impressed with the lobby. It stops there. The restaurant was desserted. The pool was disgusting and smelled nasty. It looked clean but the grime on the water line all the way around the pool was black, no kidding. The second time we stayed it was worse.
The carpets in the room were really dirty. The beds were very uncomfortable. The tv did not work properly and it only had 5 available channels. They have shutter doors that cover the windows and on our second stay as soon as we arrived we opened the doors to open the window and the door fell off. We told the front desk and someone was supposed to fix it and they never did. The wallpaper wasn't peeling off in either of the rooms we had and the bathrooms were fairly clean. We paid a good amount of money to stay here and I wish there was a way for me to get a refund. There is also a very large sports bar across the street next to Olive Garden and both times we stayed here the noise kept us up. In fact one night there were two men beating up another man in the parking lot right next to our car. This is NOT a good place for kids or families. If you only end up paying $40 a night it might be tolerable but otherwise blow past this place and find something else!
I even considered taking photos to show what this place REALLY looks like but it wasn't worth my time or the digital space on my camera. It does not look like the photos that you'll see on the web -- not even what the Starwood hotels website show.

  • Stayed April 2005
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
129 helpful votes 129 helpful votes
1 of 5 stars Reviewed February 6, 2005

I stayed at this hotel for three nights. The staff was very nice, but the hotel was falling apart. The carpet was threadbare, the shower was not working very well, and the palce smelled. To make things worse, even the amenities were bad: the hottub was not working while I was there and the exercize room was falling apart. The treadmill has to be about 20 years old, and even the vinyl on the weight set was cracking. I asked them to move me to an upgraded "business room" after two nights, but that was exactly the same! The only difference was free internet access. I told the staff how run down the room was and they obviously had heard it many times before - they just apologized.

This place is close to another new Sheraton that would be much better if you need to be in this part of Phoenix. The only thing this hotel has going for it is the proximity to the Metocenter Mall, but the mall has seen better days too. . .

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel Phoenix North

Address: 10220 N. Metro Pkwy E., Phoenix, AZ 85051 (Formerly Metro Plaza)
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #103 of 174 Hotels in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Radisson Hotel Phoenix North 3*
Number of rooms: 284
Official Description (provided by the hotel):
The Radisson Hotel Phoenix North is a 284 room hotel located in North Phoenix. This ideal location is surrounded by exciting attractions like the Metrocenter Mall, a variety of restaurants, and even an amusement park. The hotel captures the ambiance of the Southwestern Sonoran Desert while providing guests with thoughtful amenities, like complimentary wireless high-speed Internet access, an outdoor heated pool and whirlpool, complimentary fitness center, and the Copper Creek Bar & Grill. The hotel also features 14,000 square feet of versatile meeting space, perfect for any event from weddings to business meetings. ... more   less 
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Also Known As:
Four Points Phoenix North
Phoenix Four Points
Four Point Sheraton Phoenix Metrocenter

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