We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Ramada Plaza Hotel at Metro Center and Phoenix?

We'll send you updates with the latest deals, reviews and articles for Ramada Plaza Hotel at Metro Center and Phoenix each week.

  • Save Ramada Plaza Hotel at Metro Center
  • E-mail this page
BOOK NOW!

Ramada Plaza Hotel at Metro Center: Traveler Reviews


Ramada Plaza Hotel at Metro Center
12027 North 28th Drive, (formerly Red Lion Hotel -- Phoenix North), Phoenix, AZ 85029
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Find Cheap Flights to Phoenix

Traveler Reviews

59% Recommend
3.5 of 5 stars 45 reviews
Excellent
Very good
Average
Poor
Terrible
By trip type
All (45)
[ Date ] [ Rating ]
not so great customer service

Ramada Plaza Hotel at Metro Center

Save Review
2 of 5 stars
slhouston 1 contribution
Eugene, OR
Sep 11, 2007

When I arrived, the computers were down so I sat and waited in the lobby with my luggage while the two women at the desk were surfing the internet. After over an hour, I asked if they were sure they couldn't check me in by hand. One woman said she could, so I got let into a room. I was in bed falling asleep when she called my room and told me that she had put me in the wrong room and I had to move now. I told her that I was in bed and she threatened to move me to a smaller room if I didn't cooperate. She barely gave me enough time to pack before she was at my door telling me to move.

I was frustrated that she treated me like that, but the rest of the hotel was fine. I still probably wouldn't stay at that hotel again.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2007
  • Member since June 19, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from MadMadge43, General Manager
(Management representative)
Sep 22, 2007
We have been in contact with this guest to apologize. We had a unique situation where our computers were down and a new front desk person. They realized after they gave the guests the keys that they already had another person checked into that room. The front desk agent panicked and did not handled the situation properly.

We have had a meeting with our entire front desk staff to train them on unique situations and appropriate responses. We are happy you enjoyed the rest of your stay at the hotel and do hope you give us another chance.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $79 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
pleasant stay/great food/great price

Ramada Plaza Hotel at Metro Center

Save Review
4 of 5 stars
palmtreegirl40 1 contribution
Bristol, RI
Jul 5, 2007 | Trip type: Family

I stayed at this hotel in December with my teenage daughter (who is not easy to please), and she loved it here. The staff was especially friendly and accomodating, the food at the little restaurant connected to the hotel was excellent and very reasonably priced. It is about a mile to the metro center mall which is a "must" when travelling with a teenager. Even though the hotel was under construction at the time, it had very little impact on our stay. We really enjoyed our stay and we are heading back to Phoenix in July. When I asked my daughter where she wanted to stay in Phoenix, she chose this hotel again.

  • Liked — the restaurant, free breakfast, yummy food and reasonably priced
  • Disliked — pool not heated in winter, should be heated during the winter months, too cold to enjoy
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay December 2006
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since July 05, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $79 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
A return visit

Ramada Plaza Hotel at Metro Center

Save Review
4 of 5 stars
jb012 19 contributions
Birmingham, UK
May 12, 2007 | Trip type: Solo travel
1/1 found this review helpful

I've just paid a return visit a couple of weeks ago, a year after my last trip to Phoenix. There are still signs of renovation work ongoing (those massive containers in the back parking lot are still there). I was offered the choice of floors and, like the last reviewer, I had one of the renovated rooms. They are a cut above the average Ramada.

As I've said before, this place is good value for the money I paid ($64 a night). It's conveniently located off I-17 and the MetroCenter and restaurants are a 5-10 minute drive away. Even the drive to Chase Field to watch the D'backs play took only 20 minutes.

My impression of this Ramada has improved since the last time I stayed here a year ago. If I ever have to return to Phoenix, I would stay here again.

  • Liked — Upgraded rooms
  • Disliked — Breakfast still not that veggie friendly
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay April 2007
  • Visit was for Other
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since March 07, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $79 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
A good place to eat breakfast and sleep

Ramada Plaza Hotel at Metro Center

Save Review
3 of 5 stars
Musictraveller 2 contributions
Northern Wisconsin
Mar 2, 2007 | Trip type: Friends getaway
1/1 found this review helpful

I travelled to Phoenix last year to watch spring training baseball. I was there primarily for the Brewers, and this hotel was one of the closer ones to Maryvale park and the freeway. We didn't spend much time at our hotel. It's not fancy, and they seemed to be doing some "renovations". That said, the full breakfast buffet (waffles!), location and outdoor hottub were enough for me to stay there again this upcoming March. Yes, you get what you pay for, and there's not a lot within a 5 minute drive (or walk) but like anywhere else in Phoenix, there's lots within a 10-15 minute drive. Including an awesome Mexican restaurant that I can't remember the name or location for the life of me. I'll find it though!

  • Liked — Breakfast
  • Disliked — Not a lot within walking distance
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2006
  • Traveled with Friends
  • Age group 25-34
  • Member since August 04, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway
  • I selected this hotel as a top choice for Sporting event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $79 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Tolerable, but unpleasant

Ramada Plaza Hotel at Metro Center

Save Review
2 of 5 stars
Newtonian2 12 contributions
Newton, MA
Jul 31, 2006
0/3 found this review helpful

Lured by an AAA bargain rate that (surprise, surprise) wasn't available, my wife and I stayed here in early March 2006. As others have reported, at that time there were signs up announcing "rennovations" but these seem to be a more or less permanent part of the decor (they'd been up since the previous winter). While the rooms were clean, if spartan, the halls were dingy and the hotel fairly unpleasant and not much of a bargain. It's located in a vast wasteland of shopping centers (the "MetroCenter" turns out to be a shopping center that looks like every other shopping center in the country) and abandoned shopping centers that have turned into mega-churches. It's a fairly long ride to the airport, especially in Phoenix traffic, which is dreadful.

There's a small pool with what I guess was water in it -- but I wouldn't risk swimming there!

The staff was generally clueless -- one spent most of his time hitting a computer keyboard as hard as he could, complaining about the keys not working and had no idea how to get to the Frank Lloyd Wright house (though the advertisement for the hotel lists it as "nearby" -- it turns out it is on the other side of town). The rest of the desk staff seemed unaccustomed to dealing with people and looked confused when we asked them questions.

The hotel seems to book large groups (a university baseball team was checking out the same morning we were leaving) and, in general, the hotel gives the impression that its guests as potential troublemakers (perhaps a sensible guess if it is booking that many large groups!). So the rooms have lots of notices advising you not to steal things -- though I'm not sure what you'd want to steal -- and there is a staff member placed at the breakfast room to make sure you don't come back and eat two breakfasts -- though, again, given the rather dreary assortment of high-fat, high-sugar items available, I'm not sure who would try to sneak back.

There's got to be a better place to stay in Phoenix for the price.

  • Date of stay March 2006
  • Member since January 08, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $79 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Travelers Who Viewed This Property Also Viewed
Location: Phoenix, Central Arizona
$120*
Check Rates
Location: Scottsdale, Central Arizona
$142*
Check Rates
Location: Phoenix, Central Arizona
$92*
Check Rates
*Average price
Write Your Own Hotel Review
Been to Ramada Plaza Hotel at Metro Center? Share your experiences!
Write a Review
Add Photos
Add Videos

Do You Own Ramada Plaza Hotel at Metro Center?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owner's Page
  • Add Photo
  • Add Video

Ramada Plaza Hotel at Metro Center Also Known As

Address: 12027 North 28th Drive, (formerly Red Lion Hotel -- Phoenix North), Phoenix, AZ 85029