From beginning to end, this hotel was a NIGHTMARE. VERY rude staff who treated my wife and I like 2nd-class citizens because we booked our room on hotwire.com.
They did not honor our bed type request, but held the requests for guests who had not checked yet. The staff would not let us speak to the manager about problems, and were very combative. The exterior and interior of this hotel are old and run-down.
We do not normally complain much, and it takes A LOT for us to do so. This was the WORST hotel experience we have ever been a part of. DO NOT STAY HERE!!!
When we called Ramada's toll-free customer service number, the representative was very rude and combative. She started arguing with me about Hotwire's rules and regulations, but I was quick to point out that she works for Ramada, not Hotwire. She did not apologize once.
WE WILL NEVER STAY AT A RAMADA HOTEL AGAIN BECAUSE OF THIS EXPERIENCE!!!!













