My wife's family has had other great stays with hotels in this chain, and we thought this would be a good place to stay overnight in Phoenix.

The complex appears quite modern and clean. That is the best I can say for it.

The reception counter is 24hr and we got in around 9pm. The girl behind the desk clearly wanted to be elsewhere, and a guy ahead of us was trying to get the hair dryer in his room repaired, which he had reported 2 days previously. As soon as he left, the staff member gave the maintenance department a completely different room number. I guess that way she can inconvenience even more people. This should have been warning enough.

The hotel has excessive charges for everything you may want to use there. Internet charges were outrageous, and the laundry needed $7 to wash and almost dry just one load of laundry.

The pool looked nice, although we didn't use it. The A/C was extremely noisy.

If I'm ever in Phoenix again I will be choosing another hotel. I doubt very much whether I would stay in a Ramada room again by choice, based on this experience.

I have stayed here several times in the last few months on business trips.
I have been treated well, the breakfast is good, the bar has a nicely priced happy hour, and the rooms are clean and comfortable.
It is very conveniently located and I seem to be within driving distance of anything I need.
I have not stayed here with my family, but I think it would be fun.

The only drawbacks are: the renovation that is ongoing in some parts of the hotel. (But I have not been inconvenienced by the renovations in any way, it is just unsightly.)
and the wireless internet in the rooms kick me off every 3-4 minutes.

The free hot breakfast is certainly a plus when travelling.

The business center is very nice, convenient, and well kept.
I held several interviews in there.

The staff always seems pleasant.

Have a good night,
EH Cypress, CA.

I stayed here for 3 nights in mid october of 07. The first room i was put in was a standard room however i knew there was some remodeling done so i asked the front desk if i would be able to switch to one of those rooms. It was an extra 20 bucks a day but it was worth it. A very modern floor plan and styling wtih a fridge and microwave. The pool was in good condition and it was in good proximity to I17. The comp. breakfast buffet wasent bad at all although i only had it once when i was there. All in all it was nice but i would deffinitly upgrade to the new remodeled rooms.

When I arrived, the computers were down so I sat and waited in the lobby with my luggage while the two women at the desk were surfing the internet. After over an hour, I asked if they were sure they couldn't check me in by hand. One woman said she could, so I got let into a room. I was in bed falling asleep when she called my room and told me that she had put me in the wrong room and I had to move now. I told her that I was in bed and she threatened to move me to a smaller room if I didn't cooperate. She barely gave me enough time to pack before she was at my door telling me to move.

I was frustrated that she treated me like that, but the rest of the hotel was fine. I still probably wouldn't stay at that hotel again.