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“Oct 18th Stay” 5 of 5 stars
Review of Holiday Inn North Phoenix

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Holiday Inn North Phoenix
3.0 of 5 Hotel   |   12027 North 28th Drive, Phoenix, AZ 85029 (Formerly Ramada Plaza Hotel at Metro Center)   |  
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Ranked #102 of 174 Hotels in Phoenix
Brentwood, California
1 review
1 helpful vote 1 helpful vote
“Oct 18th Stay”
5 of 5 stars Reviewed October 21, 2012

Stayed at the Holiday Inn North Phoenix during a recent business trip. I was greeted by a friendly front desk clerk, Carla. She provided excellent service. She checked me in quickly and provided useful information on the hotel. Hotel staff is professional and couteous. Hotel is conveniently located next to I-17 and is minutes away from the airport and downtown.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPHXNO, General Manager at Holiday Inn North Phoenix, responded to this review, November 16, 2012
Thank you for taking the time to compliment our hotel. Every review is important to us as we strive to deliver the best guest experience. We hope to serve you again in the near future. We will make sure that Carla is recognized for her efforts!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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56 reviews from our community

Traveler rating
    13
    16
    10
    4
    13
See reviews for
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Payson, Utah
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 20, 2012 via mobile

Good room for a great price.
Check in was quick.
The staff was very friendly.
Area around the hotel not as bad as I thought it would be.
Room decor was up to date.
Don't forget to get your breakfast tickets.
There are lots of restaurants within 5 minutes of the hotel.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPHXNO, General Manager at Holiday Inn North Phoenix, responded to this review, December 3, 2012
Thank you for sharing your comments about our hotel during your recent stay with us. We are very happy you found everything to your liking and we look forward to your next visit.
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Los Angeles, California
1 review
4 of 5 stars Reviewed October 17, 2012

I would like to extend my gratitude during my visit at Holiday Inn located in North Phoenix. I was impressed by the amount of hospitality shown by everyone especially during busy operating hours. I didn’t expect to be treated with such pleasant attitude and with that type of customer service it may me feel like home. I was greeted with a pleasing smile by the lovely Asian young woman at the front desk receptionist and she explained everything in great detail. This place is not nearly close to being a 5 star Hotel but for the price I paid I was treated with respect and given the exemplary treatment you would expect from a well known Hotel. The room was excellent and was neat and tidy. If there is one issue that needed immediate attention it would be the complimentary breakfast. Speaking from my experience it should be looked over and needed an immediate make over, other than that simple concern I would definitely recommend this place to anyone and would not hesitate to do business with them in the near future. Great Job you guys.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPHXNO, Manager at Holiday Inn North Phoenix, responded to this review, April 3, 2013
Thank you for the kind words about our Holiday Inn. We are pleased you enjoyed your stay. It gives me great pleasure to hear that our staff went above and beyond to give you the best service. If you need anything please give us a call we are happy to assist you
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New Brunswick, New Jersey
Top Contributor
87 reviews 87 reviews
31 hotel reviews
Reviews in 46 cities Reviews in 46 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed October 15, 2012

It was quite a surprise. The eggs were really bad. Ahhh also, the water was cold, i guess when you live in the cold world, you always need hot water. What was wrong with the swimming pool again? I actually can't remember.
All the same, i loved where i stayed, very nice room and quite accommodating-loved the location coz most of the things i had to take care of where in Phoenix, Mesa and Glendale which was not that far.
Not a place for me to stay in 2 though

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPHXNO, Manager at Holiday Inn North Phoenix, responded to this review, April 3, 2013
Thank you for the kind words about our Holiday Inn. We are pleased you enjoyed your stay. It gives me great pleasure to hear that our staff went above and beyond to give you the best service. If you need anything please give us a call we are happy to assist you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
las vegas
Top Contributor
65 reviews 65 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed October 1, 2012

Decent hotel in a slightly sketchy area of town. Easy to access but not somewhere where I would ever walk around! Front desk staff was nice, but busy. The rooms were updated but banged up a bit. Yet, I appreciated the decor,etc.

The "BUFFET" was a horrible excuse for anything. A small container of eggs, some bread with a broken toaster, plastic wrapped, store-bought danishes, and bad juice. It seriously looked like a forgotten area of the hotel located behind this dark wall. It was awful. Everyone kept looking at it and walking back to their rooms. What a dissapointment! Don't list it as a "Buffet" because it was the furthest thing from it!

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPHXNO, Manager at Holiday Inn North Phoenix, responded to this review, April 3, 2013
Thank you for the kind words about our Holiday Inn. We are pleased you enjoyed your stay. It gives me great pleasure to hear that our staff went above and beyond to give you the best service. If you need anything please give us a call we are happy to assist you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed August 12, 2012 via mobile

I didnt get the room i was offered. the girl at the front desk wasn't helpful at all she didn't even know the room types. She had me wait more than an hour in the lobby just to let me know that she didn't have the room I wanted. The restaurant staff wasn't very welcoming. I would not recommend this hotel. I doubt I will ever come back to it. they need to really work on customer service. The Next morning I went and spoke to another lady at the front desk and then again she wasn't very helpful and all she could say was sorry. I am very very disappointed with their customer service. They need to remember that we as guests are the ones I keep them in business.

  • Stayed August 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPHXNO, Manager at Holiday Inn North Phoenix, responded to this review, April 3, 2013
Thank you for the feedback on our staff’s performance during your stay. Our guest comments are the best way for us to evaluate the service the staff is providing. As a new hotel we a constantly providing our staff with training to update them on guest expectations. We hope if you return to the Phoenix area you will give us the chance to show you how much we have improved.
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Hampton, Virginia
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 9, 2012

I stayed at this property for 6 nights in June.
For a hotel that re-opened after a multi-million dollar renovation six months ago, I was truly disappointed. The condition of the property was distressed, and three evenings out of the six I was there, I had to walk past piles of dirty linens balled up in the common area hallways (first floor). At 9:00 pm, I'm guessing these aren't going anywhere until the Hskpg staff returns in the am.
The passenger elevators had grafitti scrtached into the finishes, and a soda spilled on the floor onf one that had been there long enough that it had dried to tacky, and had been tracked out of the elevator and down hallways. I made the Front Desk aware, but there was a long lapse before anything was done to clean it up, or it''s resulting mess.
Housekeeping was hit and miss, with more broken packets of coffee being left in the room, than not. The continental breakfast was a real disappointment. I travel often, and typically stay at HI Express. I expected something similar, and was grossly disappointed. This buffet had eggs, toast, mini-muffin, coffee, and juice. One morning, there was packaged sweet rolls. Be sure you bring your breakfast ticket with you, or you'll be making the pilgrimage back to your room to retrieve it if you want your breakfast.
Lastly, there were only two persons out of five that I interacted with during the week at the Front Desk that had any level of professionalism. Between another room trying to charge room service to my room number (multiple times), to chronic issue with my key card losing it's reading, I was glad to leave and travel home.
I originally chose this location for it's proximity to my needs, and the fact that it was a 6-mo old renovated property. I won't be staying at this location again - not with the multiple opportunties that exist in this market.

Room Tip: Be sure not to choose the 1st level. The elevator bank is located halfway down the hall, so there i...
See more room tips
  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPHXNO, Manager at Holiday Inn North Phoenix, responded to this review, April 3, 2013
Thank you for taking time to express your thoughts and concerns. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It sounds like we fell below your expectations. We take all reviews positive and negative as this gives us the opportunity of improving what we can offer to improve the stay of our guests.
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Additional Information about Holiday Inn North Phoenix

Address: 12027 North 28th Drive, Phoenix, AZ 85029 (Formerly Ramada Plaza Hotel at Metro Center)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #102 of 174 Hotels in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn North Phoenix 3*
Number of rooms: 174
Official Description (provided by the hotel):
The Holiday Inn Phoenix North is the newest in contemporary styling and the most modern hotel in the North Phoenix area. Conveniently located off I-17 and a short drive from downtown Phoenix, Scottsdale, Tempe, Peoria, as well as I-10, our beautiful 100% non-smoking hotel offers easy access to Metro Center Mall, which includes a variety of restaurants, shopping, and entertainment. Our modern, sophisticated design offers a plethora of amenities such as spacious guest rooms featuring luxurious new bedding, enhanced bath experience, full service restaurant featuring Indian inspired exotic dishes, bar, room service, and an outdoor pool and whirlpool. Our flexible meeting facility can comfortably accommodate up to 200 people and provides a variety of catering options. ... more   less 
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Also Known As:
Holiday Inn North Phoenix Hotel Phoenix
Ramada Plaza Hotel
Ramada Phoenix
Phoenix Ramada

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