I didnt get the room i was offered. the girl at the front desk wasn't helpful at all she didn't even know the room types. She had me wait more than an hour in the lobby just to let me know that she didn't have the room I wanted. The restaurant staff wasn't very welcoming. I would not recommend this hotel. I doubt I will ever come back to it. they need to really work on customer service. The Next morning I went and spoke to another lady at the front desk and then again she wasn't very helpful and all she could say was sorry. I am very very disappointed with their customer service. They need to remember that we as guests are the ones I keep them in business.
- Official Description (provided by the hotel):
- The Holiday Inn Phoenix North is the newest in contemporary styling and the most modern hotel in the North Phoenix area. Conveniently located off I-17 and a short drive from downtown Phoenix, Scottsdale, Tempe, Peoria, as well as I-10, our beautiful 100% non-smoking hotel offers easy access to Metro Center Mall, which includes a variety of restaurants, shopping, and entertainment. Our modern, sophisticated design offers a plethora of amenities such as spacious guest rooms featuring luxurious new bedding, enhanced bath experience, restaurant, bar, room service, and an outdoor pool and whirlpool. Our flexible meeting facility can comfortably accommodate up to 200 people and can provide a variety of catering options. ... more less
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- Also Known As:
- Holiday Inn North Phoenix Hotel Phoenix
- Ramada Plaza Hotel
- Ramada Phoenix
- Phoenix Ramada